User Manual

855-434-3564 [e-mail]16 User manual: ELD
Drivers
Identify the active Malfunction/Data Diagnostic event from the
ELD and provide writen notice of the malfunction to the motor
carrier within 24 hours.
Reconstruct the RODS for the current 24-hour period and report
the RODS on graph/grid paper logs.
Use the Motive ELD to retrieve previous seven day records. If that is
not available, drivers must reconstruct the RODS on paper logs for
paper logs for that previous 7-day period.
Motor carriers
The motor carrier must take actions to fix active malfunctions.
In the U.S., the motor carrier must correct the malfunction within eight
days of discovery of the condition or a driver’s notification to the motor
carrier, whichever occurs first.
In the U.S., if a motor carrier needs an extension, they must notify
the FMCSA Division Administrator for the state of motor carriers
principal place of business within five days ater a driver notifies the
motor carrier according to the guidelines set forth in §395.34(2).
In Canada, the motor carrier must repair or replace an ELD within a
14-day time period of becoming aware or being notified of the ELC
malfunction or data diagnostic issue.
If a driver’s planned trip prevents them from returning to their home
terminal within this 14-day period, the ELD must be repaired or replaced
upon their return.
What to do in the event of
an active ELD Malfunction
that prevents a driver from
accurately recording or
presenting their record of
duty status (RODS) with
the ELD?
If you cannot fix your problem immediately, contact our support
team. We’ll issue a new device if we find that the current device
has malfunctioned.
Still need help?