User Manual

855-434-3564 [e-mail]15 User manual: ELD
Problem
The time on the Vehicle Gateway varies more than 10 minutes from
UTC time.
Solution
The Vehicle Gateway will automatically resync its local clock to the GPS
time once it becomes valid. Please ensure the device is positioned
with a clear, unobstructed view of the sky.
Contact Motive Support for further assistance.
Timing Compliance Malfunction
(Code T)
Problem
The Vehicle Gateway can no longer record new event data due to data
storage exceeded.
Solution
Ensure there’s an active internet connection before using Bluetooth
to connect the Motive App with the Vehicle Gateway. Keep the
driver app open in order for the Vehicle Gateway to transfer data to
the Motive server.
Contact Motive Support for further assistance.
Data Recording Compliance
Malfunction (Code R)
Problem
The internal monitoring of the data transfer test fails and is unable to
send the output file data.
Solution
Contact Motive Support for further assistance.
Data Transfer Compliance
Malfunction (Code S)
Data Transfer Data Diagnostic
Event (Code 4)