User Manual

855-434-3564 [e-mail]14 User manual: ELD
Positioning Compliance
Malfunction (Code L)
Problem
The Vehicle Gateway cannot obtain a valid GPS position within
five miles of the last valid position for over 60 minutes of driving
over a 24-hour period.
Solution
Check to see that the Vehicle Gateway’s let-side LED is green to
ensure a satellite GPS connection. Try moving the Vehicle Gateway near
a window so it has a clear, unobstructed view to the sky.
If the LED is still red, try rebooting the Vehicle Gateway.
Call Motive Support for further assistance and log locations manually
in the meantime.
Positioning Compliance Malfunctions will clear on their own ater
24 hours have passed since the last logged malfunction event.
Problem
There are missing data elements (like GPS location) in the
ELD event record.
Solution
Contact Motive Support for further assistance.
Missing Required Data Elements
Data Diagnostic Event (Code 3)
Problem
There is over 30 minutes of unidentified driving time for the vehicle
over the last 24 hours.
Solution
Drivers can claim unidentified trips from the Motive Driver App if those
unidentified trips belong to them.
Fleet managers can also assign unidentified trips to drivers who can
claim them on their log.
Unidentified Driving Records Data Diagnostic Events will clear when
the cumulative time for unidentified driving is less than 15 minutes for
the current day plus the last 7 or 14 previous days (US or Canada).
Unidentified Driving Records
Data Diagnostic Event (Code 5)