User Manual

855-434-3564 [e-mail]13 User manual: ELD
Problem
The ELD loses ECM connectivity to any of the required data sources
and can no longer acquire updated values for the required ELD
parameters within five seconds of the need.
Connectivity must be maintained between the Driver App and the
Vehicle Gateway while the vehicle is powered on.
Solution
Please ensure that your Driver App remains connected to the vehicle
while the vehicle is powered on.
For Vehicle Gateway related issues, contact Motive Support for
further assistance.
Engine Synchronization Data
Diagnostic Event (Code 2)
Problem
The Vehicle Gateway is unplugged and there is driving time over
30 minutes over 24-hour period across all driver profiles, including
the unidentified driver profile.
Solution
Please ensure that you are connected to the vehicle on the Driver App
whenever the vehicle is in motion.
For Vehicle Gateway related issues, contact Motive Support for
additional assistance.
Power Compliance
Malfunction (Code P)
Problem
The Vehicle Gateway loses connection for a cumulative 30+ minutes of
missing data elements: GPS, VIN, date/time, engine hours.
Solution
Please ensure that your Driver App remains connected to the vehicle
while the vehicle is powered on.
For Vehicle Gateway related issues, contact Motive Support for
further assistance.
Engine Synchronization Malfunctions will clear on their own ater
24 hours have passed since the last logged malfunction event.
Engine Synchronization
Malfunction (Code E)