User Manual

855-434-3564 [e-mail]12 User manual: ELD
Step 3
On the ELD Diagnostics page,
scroll down and tap on either an
active malfunction or a diagnostic
event. Existing events will be
visible in red text.
Step 4
A message will appear with details
on how to resolve the issue.
Malfunctions/data
diagnostic events
Problem
When an ELD is not fully powered/functional within one minute of the
vehicle’s engine receiving power.
“Fully powered” requires that the driver connect to the vehicle with the
Driver App within one minute of the vehicle powering on.
Solution
Please ensure that a driver connects to a vehicle with the Driver App
within one minute of the vehicle powering on.
For Vehicle Gateway related issues, contact Motive Support for
additional assistance.
Power Data Diagnostic Event
(Code 1)