User Manual

855-434-3564 [e-mail]10 User manual: ELD
If the Vehicle Gateway is not functioning properly, you are experiencing
an ELD Malfunction and need to follow the procedures found in
§ 395.34, paraphrased below.
What does the driver need to do if the Vehicle Gateway isn’t
functioning properly?
Immediately contact Motive Support at 855-434-3564 or
[e-mail] to troubleshoot the issue.
Note the specific issue and provide writen notice to your fleet
within 24 hours.
Keep a paper log for that day and until the Vehicle Gateway is repaired
or replaced. In the event of an inspection, please display the previous
7-day logs from the Motive Driver App.
What does the motor carrier need to do if the Vehicle Gateway isn’t
functioning properly?
If a motor carrier receives or discovers information of a Vehicle Gateway
issue, they must take actions to correct the malfunction within eight
days of discovery or being notified by the driver, whichever occurs first.
In the event of a Vehicle Gateway issue, contact Motive Support,
who will work to rapidly resolve the issue.
If a motor carrier needs a time extension, they must notify the FMCSA
Division Administrator for the state of the motor carrier’s principal place
of business within five days ater a driver notifies the motor carrier,
according to the guidelines set forth in § 395.34.
Understanding ELD
malfunctions