ELD user manual The Motive ELD is a mobile device-based ELD system that includes the Motive Vehicle Gateway, Motive Driver App, and Motive Fleet Dashboard to support ELD functionality in compliance with applicable regulations. Important: Per FMCSA rules, if you are using the Motive ELD, this guide must be available in the vehicle at all times.
Vehicle Gateway This device contains license-exempt transmitters/receivers that comply with Part 15 of the FCC Rules and with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Downloading the Driver App Please ensure you have installed a Vehicle Gateway inside your vehicle before continuing. Refer to the Vehicle Gateway Manual for more details. Download the Motive Driver App from the Google Play Store (for Android phones/tablets) or the App Store (for iPhones and iPads). Logging into the Driver App 1. Open the Driver App and select Log In. If you do not have a Motive driver account, select Sign Up or contact your fleet manager. 2.
Connecting your mobile device to the Vehicle Gateway Using the Motive Vehicle Gateway requires that you connect your Driver App to the Vehicle Gateway to automatically record driving time to your ELD Record. 1. On the Logs page, tap on NO VEHICLE in the top right corner. 2. A search bar and list of all vehicles in the company will appear. Select the vehicle that you want to connect to.
Recording drive time to your ELD Record 1. When your vehicle is moving 5 mph or more, Motive considers the vehicle to be IN MOTION and will automatically update your current duty status to DRIVING. 2. When your vehicle is moving at 0 mph, the vehicle is considered STATIONARY. 3. You can change the current duty status of a stationary vehicle by tapping DRIVING and selecting one of the alternate statuses listed: OFF DUTY, SLEEPER, or ON DUTY. 5 User manual: ELD 855-434-3564 support@gomotive.
4. If the vehicle remains stationary for five minutes, a message will appear to ask if you would like to change your current duty status or remain in your current duty status. You have one minute to make a selection, otherwise your current duty status will automatically change from STATIONARY to ON DUTY. Letting an officer inspect your ELD Record Go to the app’s main menu by tapping on the menu icon, then select DOT Inspection Mode.
If you want to send your ELD output file to the DOT via email or web service, select Send Output File. You will be prompted to enter your official comment. If you want to email or fax a copy of your logs to an officer, select Send Logs. You will be prompted to enter your recipient’s fax number or email address. 7 User manual: ELD 855-434-3564 support@gomotive.
Understanding the LEDs Both red Vehicle Gateway is powered on but there’s no GPS signal or mobile connection. We suggest waiting a few more minutes for a cellular connection or moving the device (or vehicle) to a location where there is an unobstructed view of the sky. Both green Everything is working properly. Both lights turned off Malfunctioning. Please contact our support team. Left - Green and Right - Red Vehicle Gateway is on and connected to GPS, but the Motive Driver App isn’t connected.
Troubleshooting What if your Driver App is not pairing with the Vehicle Gateway? Navigate to the Logs page and select Current Vehicle from the top right corner. If there is a currently selected vehicle, select Leave Vehicle, then reselect the vehicle you want to connect with. Next, complete one of the following actions to resolve the issue: Option 1: Once the Connect Bluetooth Accessory message appears on your screen, wait 30 seconds.
Understanding ELD malfunctions If the Vehicle Gateway is not functioning properly, you are experiencing an ELD Malfunction and need to follow the procedures found in § 395.34, paraphrased below. What does the driver need to do if the Vehicle Gateway isn’t functioning properly? Immediately contact Motive Support at 855-434-3564 or support@gomotive.com to troubleshoot the issue. Note the specific issue and provide written notice to your fleet within 24 hours.
Visual indicators of ELD malfunctions/ data diagnostics (vehicle is stationary) Red dot Active malfunction. Orange dot Active data diagnostic. Orange and red dot Active malfunction and data diagnostic. Identifying and resolving ELD malfunctions/ data diagnostics (vehicle is stationary) Step 1 Tap on Current Vehicle to view more details. Step 2 Tap on Diagnostics to learn more about any active malfunctions/ data diagnostics. 11 User manual: ELD 855-434-3564 support@gomotive.
Step 3 On the ELD Diagnostics page, scroll down and tap on either an active malfunction or a diagnostic event. Existing events will be visible in red text. Step 4 A message will appear with details on how to resolve the issue. Malfunctions/data diagnostic events Power Data Diagnostic Event (Code 1) Problem When an ELD is not fully powered/functional within one minute of the vehicle’s engine receiving power.
Power Compliance Malfunction (Code P) Problem The Vehicle Gateway is unplugged and there is driving time over 30 minutes over 24-hour period across all driver profiles, including the unidentified driver profile. Solution Please ensure that you are connected to the vehicle on the Driver App whenever the vehicle is in motion. For Vehicle Gateway related issues, contact Motive Support for additional assistance.
Positioning Compliance Malfunction (Code L) Problem The Vehicle Gateway cannot obtain a valid GPS position within five miles of the last valid position for over 60 minutes of driving over a 24-hour period. Solution Check to see that the Vehicle Gateway’s left-side LED is green to ensure a satellite GPS connection. Try moving the Vehicle Gateway near a window so it has a clear, unobstructed view to the sky. If the LED is still red, try rebooting the Vehicle Gateway.
Timing Compliance Malfunction Problem (Code T) The time on the Vehicle Gateway varies more than 10 minutes from UTC time. Solution The Vehicle Gateway will automatically resync its local clock to the GPS time once it becomes valid. Please ensure the device is positioned with a clear, unobstructed view of the sky. Contact Motive Support for further assistance. Data Recording Compliance Malfunction (Code R) Problem The Vehicle Gateway can no longer record new event data due to data storage exceeded.
What to do in the event of an active ELD Malfunction that prevents a driver from accurately recording or presenting their record of duty status (RODS) with the ELD? Drivers Identify the active Malfunction/Data Diagnostic event from the ELD and provide written notice of the malfunction to the motor carrier within 24 hours. Reconstruct the RODS for the current 24-hour period and report the RODS on graph/grid paper logs. Use the Motive ELD to retrieve previous seven day records.
Unlock Potential gomotive.com 855-434-3564 support@gomotive.com About Motive Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more.
