Use and Care Manual

SYSTEM FAILURE CODES
Codes Description Solution
- - - Initialization failed
Press and hold the UP and DOWN arrows
simultaneously for 6 seconds, then release
two bottoms to start the initialization process.
The desk will start moving
--
rest to the lowest
position, then the highest position and finally
stops in the mid position. The desk is now
ready to use.
E00 Control box malfunction Please contact service center
E01 System malfunction Please contact service center
E03 Starting current exception
Please re-initialize the system; if failure code
still show on the screen, please contact the
service center
E04 Main power supply malfunction Please contact service center
E05
Motor A Hall element
malfunction
Please check all connection and re-initialize
the system; if failure code still shows on the
screen, please contact the service center
E06 Motor A stalling
Please re-initialize the system; if failure code
still show on the screen, please contact the
service center
E07 Motor B stalling
Please re-initialize the system; if failure code
still show on the screen, please contact the
service center
E08 Motor wiring malfunction
Please check all connection and re-initialize
the system; if failure code still shows on the
screen, please contact the service center
E09 Motor B Hall element malfunction
Please check all connection and re-initialize
the system; if failure code still shows on the
screen, please contact the service center
E11 Anti-Collision protection starts Please contact service center
E12 System running over 2 mins Please let it sit for 18 mins
E14 Main power over 45V Please contact service center
E15
Over 1 cm deviation
between 2 legs
Please re-initialize the system; if failure code
still show on the screen, please contact the
service center
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