User's Guide

Chapter 4 R12 Troubleshooting and FAQs Frequently asked questions 71
Audio issues
No sound is coming from the built-in or external speakers
• Ensure that nothing is connected to the audio in/out jack. Connecting headphones or
external speakers disables the built-in speaker.
• The volume may be set too low or muted. You can use Motion Dashboard to increase the
volume or turn mute off. Open Motion Dashboard, then tap Audio, and move the slider
to the desired volume.
• The integrated audio components may have been overwritten. If you install a third-party
audio device (such as a USB or Bluetooth device), the integrated audio may stop
working. If this happens, reinstall the audio drivers. After you install these, if you still have
issues with audio, contact your system administrator or service provider.
System issues
I forgot my BIOS password and can’t access my tablet
• You can enter several incorrect passwords before the BIOS temporarily locks the system.
You can try again by restarting the system. If you still can’t log on, contact your system
administrator.
The tablet seems to be operating slower than usual
• Reboot.
• The solid state drive (SSD) may be full or nearly full. You can use Disk Cleanup to free up
space on your drive. For instructions, open Windows® Help and search for “disk cleanup.”
• Unlike traditional hard drives, SSD drives such the one installed in the R12, see no
performance benefit from traditional HDD defragmentation tools. Using these tools
simply adds unnecessary wear to the SSD. It is recommended that you disable any
automatic or scheduled defragmentation utilities on your tablet.
I want to make my tablet run faster
• Change the Power plan to High Performance from the Motion Dashboard (see Using
Motion Dashboard on page 21), Power tab.
• Adjust your Windows® settings. For instructions, open Windows® Help and search for
“improve performance.”
My camera, fingerprint reader, LED function buttons, or other internal devices are not
functioning
• Ensure these devices are enabled in the BIOS setup. Select Load Setup Defaults under
the Exit tab followed by Exit Saving Changes. This will turn the power on to these
devices.
Frequently asked questions
How can I make the battery charge last longer?
• By default, the power plan for the R12 is a balance between optimal performance and a
long battery charge. If you want the tablet to run longer between charges, use the