User's Guide

Chapter 4 R12 Troubleshooting and FAQs Troubleshooting 68
Ports and connectors issues
The tablet doesn’t recognize the USB device
• Windows® 7 may take a short time to recognize the USB device. Wait a few moments to
see if Windows® recognizes the device.
• The device may not be connected properly. Check the connection and ensure it is
inserted properly into the USB port.
• The correct driver might not be included with Windows® 7. Check the manufacturer’s
website for a current driver.
The R12 is in its dock, but the tablet doesn’t recognize any accessory devices, such as
the external disk drive or monitor
• The R12 may not be fully seated in the dock. Remove it from the dock and then replace it.
Network issues
The wireless adapter keeps connecting even when I don’t want it to
• Disable the desired wireless adapter from the Motion Dashboard. Open Motion
Dashboard, tap Wireless, and clear the checkbox next to the wireless adapter that you
want to disable.
I can’t connect to a wired Ethernet network
• To connect to an Ethernet network, your R12 must be connected to a docking station.
The Ethernet port for the R12 is located on the dock.
• The connection may be loose. Remove the Ethernet cable and reconnect it.
• The Ethernet network may be experiencing problems. Check with someone near you to
determine if he or she has network access.
• Replace the Ethernet cable.
Wi-Fi issues
I can’t connect to a Wi-Fi network
• Your R12 may not have located a Wi-Fi network. From the Start menu, tap Control Panel
then Network and Internet. View your active networks. If no network is connected, tap
Connect to a network and select a network from the list.
• Wi-Fi must be enabled from the Motion Dashboard. Open Motion Dashboard, tap
Wireless, and tap the checkbox next to Enable 802.11 Internal Wireless.
• You may not have access to the network. Obtain a user name and password from a
network administrator.
• Your tablet’s security settings may prevent a connection. For example, the network may
not be broadcasting the network name (SSID) or encryption may be required. Check
with your system administrator.