Operation Manual

82 Chapter 4 Troubleshooting and FAQs Troubleshooting
Photos are backward (display mirror image)
• Set the camera rotation to Flip X. Open the Motion QuickNav tool bar then tap the
camera icon , tap Options icon , tap the Camera tab, tap the Camera tab then
under Rotation, select Rotate 180 & Flip X.
Camera makes a whirring sound and doesn’t take a photo
• You may be covering up the camera lens.
• This can occur if you take many photos in sequence. Wait a few seconds before taking
another photo. If that doesn’t work, close the viewfinder and reopen it.
Barcode scanner is slow
• Remove any codes that you don’t use. Tap the barcode scanner then tap the Options
icon and disable the codes that you don’t use.
• Lower the resolution, however, this affects accuracy. Tap the Options icon and
select a lower resolution.
System problems
I forgot my BIOS password and cannot access my tablet
• You can enter several incorrect passwords before the BIOS temporarily locks the system.
You can try again by restarting the system. If you still cannot log on, contact your system
administrator.
The tablet seems to be operating slower than usual
• Reboot.
• The hard drive or solid state drive (SSD) may be full or nearly full. You can use Disk
Cleanup to free up space on your drive. For instructions, open Windows Help and search
for “disk cleanup.”
• The hard disk drive may need to be defragmented. You can use the Disk Defragmenter to
consolidate files and folders on the hard drive. For more information, open Windows
Help and Support and search for “disk defragmenter.”
Note: Unlike traditional hard drives, SSD drives, like the one available on the J3500, see
no performance benefit from traditional HDD defragmentation tools. Using these tools
simply adds unnecessary wear to the SSD. It is recommended that you disable any
automatic or scheduled defragmentation utilities on your tablet.
I want to make my tablet run faster
• Change the Power plan to High Performance from the Motion Dashboard Power tab.
• Adjust your Windows settings. For instructions, open Windows Help and search for
“improve performance.”