Instruction Manual

Chapter 4 Troubleshooting and FAQs 58
Troubleshooting and
FAQs
4
Motion Computing tablet PCs are thoroughly tested for performance and quality, but
occasionally issues can still occur. If you don’t find the information you’re looking for in this
section, go to Motion Computing Support.
Troubleshooting
Use the information in this section to identify and resolve common issues. If an issue has
more than one potential cause, the most common cause is listed first.
Power issues
The tablet doesn’t shut down
• An application might have stopped responding. Use Task Manager to manually stop the
application. Press Ctrl+Alt+Delete or press the Security button and select Start Task
Manager. You can also press and hold the power button for five seconds to force the
tablet to shut down. However, this is strongly discouraged.
The tablet won’t enter Hibernation mode
• Hibernation might not be enabled. Enable hibernation by adjusting the power button
behavior from Motion Dashboard. See Changing how the power button functions on
page 50.
The tablet doesn’t return from hibernation while on battery power
• The battery might be depleted. Plug the tablet in to AC power.
The power button is blinking but nothing is happening
• The tablet is in Sleep mode. Press the power button to wake up the tablet. To power off
the tablet completely, you can press and hold the power button about 5 seconds.
However, this is strongly discouraged. Under normal conditions, power off the tablet
from the Start menu by tapping Shut down.