User's Guide

Chapter 4 Troubleshooting and FAQs Troubleshooting 69
I tried to pair my Bluetooth device several times but it is not detected:
• Bluetooth must be enabled from the Motion Dashboard. Open Motion Dashboard, tap
Wireless and tap the check box next to Enable Bluetooth Internal Wireless.
• Ensure that the Bluetooth device you are adding is discoverable. See the device’s
manufacturer’s instructions for more information.
• Ensure that the Bluetooth device battery is charged.
• Check which Bluetooth devices are connected. From the notification area, tap the
Bluetooth icon and select Show Bluetooth Devices. The Devices window displays all
the Bluetooth devices that are currently connected.
• If the tablet still cannot detect the Bluetooth device, contact the device manufacturer for
assistance.
My Bluetooth device doesn’t work properly
• Some issues arise when using Bluetooth devices as listed below.
Bluetooth wireless tips
Motion Computing and its Bluetooth partners have worked to ensure a positive experience
with this technology and to ensure Bluetooth interoperability. In doing so, we have found
the following issues:
• Interference—If you are running Bluetooth and Wi-Fi at the same time, interference can
affect the Bluetooth performance. This is most noticeable if:
– You try to transfer large amounts of data, such as file transfers
– Several Bluetooth devices are operating in an office simultaneously
• Speech Recognition—Bluetooth audio has not been fully developed for speech
recognition. Therefore, for speech recognition, we recommend that you not use a
Bluetooth wireless headset. A better solution is to use Motion Speak Anywhere, which
can record clear audio, dictate notes and use voice commands without a microphone
headset.
• Disconnection—Some Bluetooth devices will disconnect when they go into power-
saving mode. Most devices will automatically reconnect when they become active again.
• Incompatible drivers—If you attempt to install other wireless headset or other audio
drivers (such as Bluetooth or USB) over the tablet PC audio drivers, a malfunction of the
tablet PC audio system may occur because the drivers may not be compatible.
• Interoperability—If you are having problems with interoperability of Bluetooth
devices, contact the manufacturer of your Bluetooth device and check its compatibility
with the Bluetooth software installed on your tablet PC.
• Security—Bluetooth devices use a passkey to create a secure connection between the
tablet PC and the Bluetooth device. Although the passkey exchange helps to secure your
data, Bluetooth wireless technology should not be considered completely secure.