User's Guide

Chapter 4 Troubleshooting and FAQs 63
Troubleshooting and
FAQs
4
Motion Computing Tablet PCs are thoroughly tested for performance and quality, but
occasionally problems can still occur. If you do not find the information you are looking for
in this section, go to Motion Computing Support.
Troubleshooting
Use the information in this section to identify and resolve common issues. If an issue has
more than one potential cause, the most common cause is listed first.
Power problems
The tablet does not shut down
• An application might have stopped responding. Use Task Manager to manually stop the
application. Press Ctrl+Alt+Delete or press the Security button and select Start Task
Manager. You can also press and hold the power button for five seconds to force the
tablet to shut down. However, this is strongly discouraged.
• If the tablet does not shut down after holding the power switch for five seconds, do the
following:
1. Remove the battery (see “Removing and replacing the battery” on page 41).
2. Unplug the power adapter.