TS-MPPT-600V-48 Manual

77TriStar MPPT 600V Operator’s Manual76 Warranty and Claim Procedure
WARRANTY
LIMITED WARRANTY - Morningstar Solar Controllers and Inverters
All Morningstar Professional Series
TM
products, except the SureSine
TM
inverter, are warrantied to
be free from defects in materials and workmanship for a period of FIVE (5) years from the date of
shipment to the original end user. Warranty on replaced units, or field-replaced components, will be
limited only to the duration of the original product coverage.
Morningstar Essentials Series
TM
, and SureSine
TM
inverter, products are warrantied to be free from
defects in materials and workmanship for a period of TWO (2) years from the date of shipment to the
original end user. Warranty on replaced units, or field-replaced components, will be limited only to
the duration of the original product coverage.
Morningstar will, at its option, repair or replace any such defective units.
CLAIM PROCEDURE:
Before requesting warranty service, check the Operator’s Manual to verify product failure. Return the
defective product to your authorized Morningstar distributor with shipping charges prepaid. Provide
proof of date and place of purchase.
An RMA number must be issued by Morningstar prior to return of any unit(s) under this
warranty. RMA information must include product model, serial number, detailed failure
description, panel type, array size-configuration, type of batteries and system load details. This
information is critical to rapid disposition of your warranty claim.
Morningstar will pay the return shipping charges if the repairs are covered under the warranty.
WARRANTY EXCLUSIONS AND LIMITATIONS
This warranty does not apply under the following conditions:
• Damage by accident, negligence, abuse or improper use
• PV or load currents exceeding the ratings of the product
• Unauthorized product modification or attempted repair
• Damage occurring during shipment
• Damage results from acts of nature such as lightning and weather extremes
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF
ALL OTHERS, EXPRESS OR IMPLIED. MORNINGSTAR SPECIFICALLY DISCLAIMS ANY
AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No Morningstar distributor,
agent or employee is authorized to make any modification or extension to this warranty.
MORNINGSTAR IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF
ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL OR
DAMAGE TO EQUIPMENT OR PROPERTY.
R15-1/20
Warranty and Claim Procedure8.0
WARRANTY CLAIM PROCEDURE
1. Before proceeding, please refer to product manual, including troubleshooting section.
2. Contacting your authorized Morningstar distributor or dealer from whom you purchased the unit is
the rst step in the warranty process. Local dealers can often address warranty issues quickly.
3. If supplier is unable to address the issue, please contact Morningstar by e-mail
([e-mail]) with:
(A) purchase location -- business or company name
(B) full model and serial numbers (SN is 8-digits on unit bar label)
(C) failure behavior, including LED indications
(D) array conguration, panel Pmax, Voc, Vmp, Isc, and nominal battery voltage; these
specications are needed to receive assistance.
(E) multi-meter available (for eld troubleshooting)
4. After warranty replacement has been approved and new unit(s) received, please return failed
unit(s) using pre-paid shipping label, and follow any product specic instructions if requested by
Morningstar Warranty Dept.
5. If instructed by Morningstar, after warranty replacement shipment has been received, return of
failed unit(s) is required before further warranty replacements can be considered for the original or
future cases.
NOTE: Please do not return units without an RMA or case number. Doing so will increase the
time required to resolve your claim.