Installation Guide
77TriStar MPPT 600V Operator’s Manual76 Warranty and Claim Procedure
LIMITED WARRANTY Morningstar Solar Controllers and Inverters
The TriStar MPPT 600V is warrantied to be free from defects in material and workmanship for a
period of FIVE (5) years from the date of shipment to the original end user. Morningstar will, at its
option, repair or replace any such defective products.
WARRANTY EXCLUSIONS AND LIMITATIONS:
This warranty does not apply under the following conditions:
♦ Damage by accident, negligence, abuse or improper use
♦ PV or load currents exceeding the ratings of the product
♦ Unauthorized product modification or attempted repair
♦ Damage occurring during shipment
♦ Damage results from acts of nature such as lightning and weather extremes
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU
OF ALL OTHERS, EXPRESS OR IMPLIED. MORNINGSTAR SPECIFICALLY DISCLAIMS
ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
NO MORNINGSTAR DISTRIBUTOR, AGENT OR EMPLOYEE IS AUTHORIZED TO
MAKE ANY MODIFICATION OR EXTENSION TO THIS WARRANTY.
MORNINGSTAR IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS,
DOWN-TIME, GOODWILL OR DAMAGE TO EQUIPMENT OR PROPERTY.
R15-8/18
Warranty and Claim Procedure8.0
WARRANTY CLAIM PROCEDURE
1. Before proceeding, please refer to product manual, including troubleshooting section.
2. Contacting your authorized Morningstar distributor or dealer from whom you purchased the unit is
the rst step in the warranty process. Local dealers can often address warranty issues quickly.
3. If supplier is unable to address the issue, please contact Morningstar by e-mail (support@morn-
ingstarcorp.com) with:
(A) purchase location -- business or company name
(B) full model and serial numbers (SN is 8-digits on unit bar label)
(C) failure behavior, including LED indications
(D) array conguration, panel Pmax, Voc, Vmp, Isc, and nominal battery voltage; these
specications are needed to receive assistance.
(E) multi-meter available (for eld troubleshooting)
4. After warranty replacement has been approved and new unit(s) received, please return failed
unit(s) using pre-paid shipping label, and follow any product specic instructions if requested by
Morningstar Warranty Dept.
5. If instructed by Morningstar, after warranty replacement shipment has been received, return of
failed unit(s) is required before further warranty replacements can be considered for the original or
future cases.
NOTE: Please do not return units without an RMA or case number. Doing so will increase the
time required to resolve your claim.