TriStar Manual

57TriStar MPPT Operator’s Manual
WARRANTY CLAIM PROCEDURE
1. Before proceeding, please refer to product manual, including troubleshooting section.
2. Contacting your authorized Morningstar distributor or dealer from whom you purchased the unit is
therststepinthewarrantyprocess.Localdealerscanoftenaddresswarrantyissuesquickly.
3. If supplier is unable to address the issue, please contact Morningstar by e-mail (support@morn-
ingstarcorp.com) with:
(A) purchase location -- business or company name
(B) full model and serial numbers (SN is 8-digits on unit bar label)
(C) failure behavior, including LED indications
 (D)arrayconguration,panelPmax,Voc,Vmp,Isc,andbatteryvoltage;these
specicationsareneededtoreceiveassistance.
(E)multi-meteravailable(foreldtroubleshooting)
4. After warranty replacement has been approved and new unit(s) received, please return failed
unit(s)usingpre-paidshippinglabel,andfollowanyproductspecicinstructionsifrequestedby
Morningstar Warranty Dept.
5. If instructed by Morningstar, after warranty replacement shipment has been received, return of
failed unit(s) is required before further warranty replacements can be considered for the original or
future cases.
NOTE: Please do not return units without an RMA or case number. Doing so will increase the
time required to resolve your claim.