Installation manual

© 2014 EcoInnovation Ltd (NZ) Page 124
13. Warranty and disclaimer
The following applies to complete PowerSpout turbines only and hence excludes kit sets and
parts. Trade customers on selling this product must facilitate warranty claims with the final
client. EcoInnovation will only deal with the Trade customer in such cases.
Our warranty is valid provided the turbine has been correctly installed (within 12 months of
sale), commissioned and maintained over the duration of its use. The end user must return
installation details
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to EcoInnovation and keep a log book to record maintenance activity.
EcoInnovation may request to see the log book and pictures of the installation and failed
component prior to processing any warranty claim. The claimant must respond promptly to
such an information request to ensure speedy processing of your claim.
Please also refer to warranty upgrades and support options as detailed on our price list.
EcoInnovation is confident in the performance, reliability and cost effectiveness of our range
of water turbines. Hence we offer you:
 Full refund if you are not satisfied after the turbine has been running at your site for a 30-
day period (this must occur within 3 months of dispatch) and EcoInnovation must be
given the opportunity to rectify the problem. Clients need to pay for return freight cost,
and the turbine must be returned in as new condition for a full refund. Site data supplied
at time of order must be correct.
 Performance guaranteed if our installation advice is followed for turbines that have
output power greater than 200 W. Below 200 W a margin of +/- 20% applies. Customers
that order the PLT14 product will generate less power due to high rectification losses,
due to this fact, PLT14 turbines may deliver (after rectification losses) up to 10% less
power than stated, this is additive to the < 200W tolerance stated above.
 A 3-year warranty from the time of purchase (invoice date) for PLT turbines operating at
less than 1,200 W. A 2-year warranty applies to PLT turbines running in the range 1,200-
1,600 W. A 2-year warranty applies to LH and TRG turbines. A 1 year warranty applies in
all other cases and to all twin pack discounted product lines. All warranties are
conditional on maintenance as specified in the PowerSpout Installation Manual including
re-lubrication and replacement of bearings.
 Customers that purchase the optional grease canister upgrade and 1-2 extra grease
canisters (and use them) will have their warranty extended to cover the bearings.
 Extended warranty available up to 8 years (extra premium applies).
 If there is a problem email us a picture of the failed part and we will fix it by dispatching a
replacement part to you promptly. The labour cost to fit this part to your turbine is not
covered under this warranty. The 1, 2 or 3 year warranty is limited to the supply of
replacement parts within 1,2 or 3 years of initial purchase.
 To avoid any doubt, warranty starts from the date of manufacture as stated on the
invoice from EcoInnovation to the buyer or dealer. As goods are made to order and
dropped shipped (in most cases), this will mean that the end client may have 1-4 weeks
less warranty by the time they receive the goods.
 The cost of any single replacement part outside the warranty period for the original
purchaser of our turbine will not be more than $200 US plus freight (5 year limit from
purchase date of turbine). This offer excludes electronic circuits (made by other
companies) supplied for PowerSpout turbines.
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The warranty is only valid for 12 months if no documentation (see Section 8.5) is returned within 11 months of sale