User Guide

17
WARRANTY
The 1-year Limited Warranty is valid for products purchased from our MOOSOO only, starting
from the date of the original retail purchased. We will provide customer service for any defects in
quality or materials under normal, non-commercial use.
1. According to the requirements outlined in this instruction manual, the warranty is subject to the
following conditions and exclusions.
2. This warranty provides, at no extra cost to you all labor and parts necessary to ensure your
machine is in proper operating condition during the warranty period.
3. We provide the repair or replacement of your MOOSOO appliance if your MOOSOO appliance
is found to be defective due to faulty materials, workmanship function within 1 year of purchase or
delivery. ( If any part is no longer available or out of manufacture, we will replace it with a
functional replacement part).
1. Under your MOOSOO guarantee, MOOSOO shall not be liable for costs of repair or replace-
ment of a product incurred as a result of: Accidental damage, faults caused by negligent use
or care, misuse, neglect, careless operation or handling of the MOOSOO appliance which is
not in accordance with this MOOSOO Operation Manual.
2. Machines purchased from an unauthorized dealer.
3. Use of parts and accessories other than those produced or recommended by MOOSOO.
4. Repairs or alterations carried out by unauthorized parties or agents.
5. Use of the machine other than for normal domestic purpose, e.g. for commercial or rental
purposes.
6. Reduction in battery run time due to battery age or use.
CUSTOMER CARE
WHAT IS NOT COVERED
1.If you have a query about your MOOSOO appliance, please contact the MOOSOO customer
service email: [e-mail]
2.Please inform us your model name/number, purchase date, order number, machine problem
and your requirement.
3.Your model number can be found on rating plate. For information on your rating plate see the
inside front cover.
4.Please keep your purchase receipt in a safe place to ensure you have this information.
5.Service under this warranty will not extend the available time of warranty.
WARRANTY SERVICE