Use and Care Manual

98
Troubleshooting
CAUTION:
Low suction or vacuum failure caused by overheating may be due to a clog in the vacuum.
Please check and clear clogs in the dust cup, mesh shell, pre-motor filter, post-motor filter,
metal tube, and floor brush.
1 2
3 4
19 20
CLEANING A CLOG
Check and rinse the filter and
sponge. Do not assemble them
until completely dry.
Check and clean tangles on
roller brushes, remove with
scissors.
Cleaning a Clog
Check and empty the dust cup.
Check for clogs inside the
telescopic tube.
TROUBLESHOOTING
The used adapter is not the
original one
The battery pack/adapter
malfunctions
The battery runs out
The battery pack is not
attached correctly
Other malfunctions
The battery has drained
The floor brush gets stuck
1. The air duct is blocked
2. The dust cup is full
Other malfunctions
Incorrect use of the vacuum
The battery runs out
1.The air duct is blocked
2.The dust cup is full
The sponge is not
completely dry
There is too much dust
inside the dust cup
The vacuum runs with much
static
The floor brush gets stuck
Other malfunctions
The vacuum
cannot be
charged
The vacuum
cannot be
powered on
The vacuum
stops working
suddenly
The cleaning
results are not
satisfactory
There is static
during
vacuuming
The electric
floor brush
stops working
PROBLEM POSSIBLE REASONS SOLUTIONS
Charge the vacuum with the original adapter.
Contact customer service for help.
Charge the vacuum with the original adapter.
Remove and reattach the battery pack and make
sure it is securely attached in place.
Contact customer service for help.
Clean foreign objects entangled on the floor
brush.
Clean the floor brush, tube, dust cup, and the
sponge regularly.
Contact customer service for help.
Please charge the vacuum fully and try to turn
it on again.
Clean the floor brush, tube, dust cup and the
sponge regularly.
Detach and air dry the sponge completely. It is
recommended to clean and replace it regularly.
Empty the dust cup.
It's normal for there to be much static in the air
in winter and in dry regions.
Clean foreign objects entangled on the floor
brush.
Contact customer service for help.
1. Use the high suction mode for cleaning
complicated environments.
2. Use the crevice tool for better pickup of
heavy objects such as beans.
3. Use the floor brush for cleaning stains.
Use the original adapter for charging. It is
recommended to charge the vacuum after each
use, and use the low-suction mode for longer
runtime.