Service manual

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MOOG MUSIC, INC.
SERVICE DEPARTMENT POLICY
MINIMUM CHARGE (for non-warranty service) − is 1 hour ($15.00). Additional charge per
1/2 hour ($7.50). Update parts are free; all other parts are charged to the customer.
WARRANTY ON REPAIR − is issued as of date stamped on pink copy; only for parts or
malfunction repaired. Warranty period is 90 days−we pay shipping both ways.
DEALER WARRANTY SERVICE − is to be reimbursed when we receive copy of his Service
Report and defective components in the amount of $10.00 for each unit so serviced. Units
requiring the same service within 90 days are the responsibility of the authorized service center.
SPEED OF SERVICE − All units are to be repaired before the end of the second normal
business day following the date of the receiving record. (Exceptions include case damage and
large modular systems.)
CUSTOMER HAND CARRY − Units may be repaired at the factory while the customer waits
only
if appointment is made with Customer Service Manager at least one day in advance.
MODIFICATION − All units returned for whatever reason are to be updated to the latest or
final design of their respective configurations.
WARRANTY PERIOD − All labor and parts are free for warranty service only if warranty card
was received within one year preceding date of service.
SHIPPING − All shipping costs on warranty service are to be paid by Moog Music, Inc.
Customer is responsible for freight to factory.
RETURN TO STOCK − All return to stock units are to be repaired and reconditioned to new
specifications. Unreasonable damage is to be charged to dealer.
ASP
7/73