User Guide

55
SERVICE & SUPPORT INFORMATION
MOOG’S STANDARD WARRANTY
Moog warrants its products to be free of defects in materials or workmanship and conforming to
specications at the time of shipment. The Warranty Period is one year from the date of purchase. If, in
Moog’s determination, it has been more than ve years since the product shipped from our factory, it will
be at Moog’s discretion whether or not to honor the warranty without regard to the date of the purchase.
During the Warranty Period, any defective products will be repaired or replaced, at Moog’s option, on a
return-to-factory basis. This warranty covers defects that Moog determines are no fault of the user.
The Moog Limited Warranty applies to USA purchasers only. Outside the USA the warranty policy and
associated service is determined by the laws of the country of purchase and supported by our local
authorized distributor. A listing of our authorized distributors is available at moogmusic.com.
If you purchase outside of your country, you can expect to be charged for warranty as well as non-
warranty service by the service center in your country.
RETURNING YOUR PRODUCT TO MOOG MUSIC
You must obtain prior approval in the form of an RMA (Return Material Authorization) number from
Moog before returning any product. Email [e-mail] for the RMA number via
email or call us at [phone]. All products must be packed carefully and shipped with the Moog
supplied power adapter. The Grandmother must be returned in the original inner packing including the
cardboard inserts. Sorry, the warranty will not be honored if the product is not properly packed. Once
you have received the RMA# and carefully packed your Moog, ship the product to Moog Music Inc.
with transportation and insurance charges paid, and be sure to include your return shipping address.
MOOG MUSIC
160 Broadway St.
Asheville NC, 28801
WHAT WE WILL DO
Once received, we will examine the product for any obvious signs of user abuse or damage as a result
of transport. If the product abused, damaged in transit, or is out of warranty, we will contact you with
an estimate of the repair cost. Warranty work will be performed and Moog will ship and insure your
product to your United States address free of charge.
HOW TO INITIATE YOUR WARRANTY
Please initiate your warranty online at www.moogmusic.com/register. If you do not have web access,
please call [phone] to register your product.
CARING FOR GRANDMOTHER
Clean the Grandmother with a soft, dry cloth only – do not use solvents or abrasive detergents. Heed
the safety warnings at the beginning of the manual. Do not drop the unit.
AN IMPORTANT NOTE ABOUT SAFETY: There are no user serviceable parts in Grandmother.
Refer all servicing to qualied personnel only.
©2018 MOOG MUSIC INC. | 160 Broadway St. Asheville, NC 28801
Moog is registered in U.S. Patent and Trademark Ofce
Moog (sylized with design) is registered in U.S. Patent and Trademark Ofce
The Moog Icon is registered in U.S. Patent and Trademark Ofce
Grandmother is a trademark of Moog Music Inc.
All rights reserved to Moog Music Inc. on all text and graphics here within.
Phone: [phone] | Email: [e-mail] | Website: www.moogmusic.com