Instruction Manual

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Page12
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GNAV540UserManual
7430‐0808‐01Rev.B
8
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AppendixE. CrossbowSer vicePolicies
CustomerService
Moogcu uctsupportservices:stomershaveaccesstoprod
•
Single‐pointreturnservice
•
Web‐basedsupportservice
•
Samedaytroubleshootingassistance
• 
WorldwideCrossbowrepresentation
•
Onsiteandfactorytrainingavailable
• pairprograms
Preventativemaintenanceandre
• Installationassistanceavailable
Warranty
TheCrossbowproductwarrantyisoneyearfromthedateofshipment.
ReturningEquipment
obtainaReturnedMaterialAuthorizationnumberBeforereturninganyequipment,pleasecontactCrossbowto
(RMA).
ProvidethefollowinginformationwhenrequestingaRMA:
ContactPoint
• Company
•
Address
•
Contactname
• Telephone,Fax,Email
ProductDetails
• EquipmentModelNumber
• Number
EquipmentSerial
• ate
InstallationD
•
FailureDate
•
DescriptionofFailure
• DoesthedeviceconnecttoNAV‐VIEW2.2
PackingItemforReturn
IftheequipmentistobeshippedtoCrossbowforserviceorrepair:
• Inallcorrespondence,refertotheequipmentbythemodelnumber,theserialnumber,andtheRMA
number.