Owner Manual

SAFE SERIAL NUMBER
Whenever contacting our Consumer Assistance
Department, you will need to provide them with the serial
number of your safe. The serial number tag is located on the
upper right corner on the back of the safe.
IMPORTANT: Do Not Remove Tags! This is needed if your safe fails or you lose your key.
ORDERING NEW KEY OR REQUESTING LOGO STICKER
If a key is lost or you would like additional key, you must first contact our Consumer
Assistance Department to verify ownership.
You will need to provide the following information:
• Safe Serial Number
• Number of key requested
• Name / Address / Telephone
• E-mail address if available
To order key by telephone, call us at:
1-562-493-5555
(USA & Canada)
MondayFriday
8am - 5pm PST
After speaking with a consumer assistance
representative you may order key via mail
by sending the above information along with a
check or money order for $20.00 (U.S. funds) to:
Consumer Assistance Dept.
Hilltop Workshop, LLC.,
PO BOX 3151
Los Alamitos, CA 90720 USA
Email us with your mailing address to receive a MonsterVault sticker for your
vault at no cost to you.
Subject to change without prior notification.
CONSUMER ASSISTANCE
Contact us by mail at the following address:
Consumer Assistance Dept.
Hilltop Workshop, LLC.
PO BOX 3151
Los Alamitos, CA 90720 USA
custserv@monstervault.org
Contact us by telephone at:
1-562-493-5555
(USA & Canada)
MondayFriday
8am - 5pm PST