Specifications

14
RETURN POLICIES AND PROCEDURES FACTORY REPAIR
Return authorization is required for factory repair work. Material being returned to the factory
for repair must have a Return Material Authorization number. To obtain an RMA number,
call 585-765-2254 and ask for Customer Service.
Material returned to the factory for warranty repair must be accompanied by a copy of a
dated invoice or bill of sale, which serves as a proof of purchase for the material.
Repairs will be returned promptly. Repairs are normally returned to the customer by UPS
within ten working days after receipt by Monroe Electronics, Inc. Return (to the customer)
UPS charges will be paid by Monroe Electronics on warranty work. Return (to the customer)
UPS charges will be prepaid and added to invoice for out-of-warranty repair work.
EXPEDITED FACTORY REPAIR:
All material returned to the factory by air or by an overnight service will be expedited.
Expedited factory repairs will be returned to the customer by the same mode of
transportation by which the material was returned to the factory for repair (i.e., material
returned to the factory by an overnight service will be returned to the customer by an
overnight service).
NOTE: Return (to the customer) transportation expenses for expedited factory repairs will
always be at the expense of the customer despite the warranty status of the equipment.
FACTORY REPAIRS TO MODIFIED EQUIPMENT:
Material returned to the factory for repair that has been modified will not be tested unless the
nature and purpose of the modification is understood by us and does not render the
equipment untestable at our repair facility. We will reserve the right to deny service to any
modified equipment returned to the factory for repair regardless of the warranty status of the
equipment.