Specifications

TROUBLESHOOTING
Problem: There is no picture on the screen and none of the LEDs are illuminated.
Solutions:
1. Verify that the AC adapter is properly plugged into the monitor and an AC power
source.
2. Verify that the AC power source is live by plugging a different device into it.
Problem: The power LED is illuminated, but there is no picture on the screen.
Solutions:
1. Verify that you have the correct video input selected.
2. Verify that the video cable is securely connected to both the monitor and the
video source.
3. Try using a different video cable.
4. Try using a different video source.
Problem: The video is lower quality than 1920x1080p.
Solutions:
1. Check the native resolution of your primary display.
2. Check the resolution settings in Control Panel to ensure that it is set to
1920x1080.
Problem: The pen is not charging.
Solutions:
1. Ensure that the pen is properly seated in the pen charger. The pen clip should
align with and insert into the key slot on the charger, resulting in the yellow band
around the pen being at the edge of the charger.
2. Ensure that the pen charger is plugged into an active, powered USB port (when
plugged into a live source, the LED inside the charger will glow red).
23