Owners Manual

49-2000868 Rev. 0 23
TROUBLESHOOTING
Problem Possible Causes What To Do
Precision Cooking button
beeps error tone when
pressed one time
There is no precision cooking device paired,
so you are unable to start a precision cooking
mode.
Connect a precision cooking device.
Probe actual temperature
is not stable while charger
is inserted
Electrical noise is impacting the signal. Probe should be charged before cooking. Do not
leave probe plugged in while cooking.
My sous vide probe
JXSOUSV1 won't pair
Existing precision probes are not compatible
with new precision features.
Connect a model compatible precision probe.
My precision probe is not
accurately maintaining low
temperatures
The pot size, pot set-up, and/or burner size
you are using may be unsuitable to hold low
temperatures.
Remove the lid, use a larger diameter pot, or
use a smaller burner. Please keep your unit
connected and install upcoming updates to improve
performance.
Pan won't pair or activate
when tapping handle
Tapping force is too light. Double tap the pan with firm taps (or knock) on the
black plastic endcap.
Battery in pan is low or dead. Replace AAA battery, installing with positive end out
of handle.
Using different pan hardware. Check that your pan has a black endcap that
unscrews from the end of the handle. Pans with an
oval module reading "Hestan Cue
®
" will not work
with Café appliances.
Experiencing performance
or minor technical issues
including seeing 20F or
100F as set temperature
Old unit or pan software. Connect your unit to the SmartHQ app and update
unit software. Connect your unit and pan to the
Hestan Smart Cooking app and update pan
software.
The unit cancelled my
precision cooking mode
Battery in device is low or dead. Replace AAA battery in pan, or charge probe.
Old unit or pan software. Connect your unit to the SmartHQ app and update
unit software. Connect your unit and pan to the
Hestan Smart Cooking app and update pan
software.
Your precision cooking device has gone out of
range.
This could indicate a problem with the device. If
the problem persists, please contact the device
manufacturer.
Your precision cooking device had a
computation malfunction.
The unit lost communication with your precision
cooking device.
This could indicate a problem with the device or
the unit. If the problem persists, please contact the
device or unit manufacturer.
Some cooking techniques and set
temperatures in combination may trigger a fault
in the temperature sensing algorithm.
Re-start the precision cooking mode and if problem
persists under the same conditions but is not
consistent in other use cases, contact the unit
manufacturer.