Owner's Manual
16 49-60787 Rev. 1
The Problem Solver
Bottom Freezer Refrigerator
PROBLEM POSSIBLE CAUSE
INTERIOR LIGHT 
DOES NOT WORK
No power at outlet.
Light bulb needs replacing. See Schedule Service.
Master light switch may be in the OFF position. Switch to ON.
DOOR NOT CLOSING 
PROPERLY
Package may be holding door open.
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Refrigerator is not level. See Installation Instructions.
Articulating mullion rotated out of position.  
Rotate mullion against door liner and close door
FRESH FOOD 
OR FREEZER 
COMPARTMENT TOO 
WARM
Temperature control not set cold enough. See Temperature Control.
Warm weather or frequent door openings.
Door left open for long time.
Package may be holding door open.
FROST OR ICE 
CRYSTALS ON 
FROZEN FOOD (Frost 
within package is 
normal.)
Door left open or package holding door open.
Frequent or too long door openings.
Freezer door left ajar.
SLOW ICE CUBE 
FREEZING
Door may have been left open or freezer door left ajar.
Temperature of freezer compartment too warm.
ICE CUBES HAVE 
ODOR/TASTE
Old cubes need to be discarded.
Ice storage bin needs to be emptied and washed.
Unsealed packages in freezer compartment may be transmitting odor/taste 
to ice cubes.
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Interior of freezer needs cleaning. See Care and Cleaning.
Poor-tasting incoming water. Change the water filter.
AUTOMATIC 
ICEMAKER DOES 
NOT WORK
Icemaker power switch is in the Off position.
Water supply turned off, restricted or not connected. Call your installer for 
proper water supply line connection.
Water filter clogged. Replace the filter or use the filter bypass plug.
Freezer compartment too warm.
Piled up cubes in storage bin may cause icemaker to shut off too soon. 
Level cubes in bin.
Ice cubes stuck in icemaker. Turn off the icemaker, remove cubes and turn 
the icemaker back on.
MOISTURE FORMS 
ON OUTSIDE OF 
REFRIGERATOR
Not unusual during periods of high humidity. Wipe surface dry.
Door left open or package holding door open.
Control humidity and temperature in the kitchen with air conditioning.
MOISTURE 
COLLECTS INSIDE
In humid weather, air carries moisture into refrigerator when doors are 
opened.
Control humidity and temperature in the kitchen with air conditioning.
Questions?
Use this 
problem 
solver!
Articulating 
mullion in 
position for 
closing door










