Installation Guide

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DO NOT use hardwood floor cleaning machines, steamers, oil soaps, wax or other cleaning products that
contain oils, silicone or ammonia.
Keep pet nails trimmed.
Remove shoes with spiked or damaged heels. Use protective pads under furniture legs to reduce scratches
and dents. Chair casters will cause premature wear in the finish. Protect the floor when moving heavy furniture
and appliances.
LIMITED RESIDENTIAL WARRANTY
All factory applied UV cured aluminum oxide surfaces are warranted not to wear through or separate from the
hardwood core, for a period of 25 years from the date of purchase. The flooring must be used under normal
residential traffic conditions. Warranty applies to the original purchaser. The warranty is not transferable.
Liability for defective products will not exceed the original purchase cost.
WARRANTY EXCLUSIONS
The following are not covered under this warranty:
1. Indentations, scratches or damage caused by negligence, fire, water, wet mopping, sand, pebbles, pets, high
heels, spike shoes and abuse.
2. Naturally occurring changes in color from exposure to sunlight.
3. Damage caused by failure to provide proper environmental conditions, including but not limited to
maintaining proper humidity levels.
4. Damage caused by failure to follow installation instructions, including but not limited to failure to use moisture
barriers, surface checking resulting from low humidity and/or mildew, and discoloration and cupping resulting
from extreme sub-floor moisture.
5. Problems occurring due to poor installation workmanship.
6. Problems occurring due to improper care and maintenance.
MILLING DEFECTS
Standard trade practice allows for up to 5% of the square footage to contain wood below grade and/or
containing milling defects.
During installation, when these defects are encountered, simply crosscut out the defects and use the remaining
sections to start or finish a row.
If your installer discovers a recurring problem or determines the waste to be excessive, stop the installation
immediately. Do not install defective flooring. Flooring that has been installed shall be deemed acceptable. We
shall not be liable for costs associated with installation and/or replacement, if flooring possesses obvious
defects.
COLOR AND GRAIN VARIATIONS
Wood is a natural material. No two pieces are the same. No two trees are alike. We cannot be responsible for
claims arising from flooring that possesses a greater range of grain/color variation. Gloss reduction is not
considered surface wear.
COLOR FASTNESS
All woods are sensitive to light and/or oxygen and over time will change color, developing a unique patina.
Certain species will lighten or darken over time. New and/or replacement flooring may not match existing
flooring.