User`s guide

Error Reporting, Troubleshooting and Support
For technical support and troubleshooting tips please visit our support
library online at http://www.monnit.com/support/. If you are unable to
solve your issue using our online support, email Monnit support at
[e-mail] with your contact information and a description
of the problem, and a support representative will call you within one
business day.
For error reporting, please email a full description of the error to
[e-mail].
Warranty Information
(a) Monnit warrants that Monnit-branded products will be free from defects in materials and
workmanship for a period of one (1) year from the date of delivery with respect to hardware
and will materially conform to their published specications for a period of one (1) year
with respect to software. Monnit may resell sensors manufactured by other entities and are
subject to their individual warranties; Monnit will not enhance or extend those warranties.
Monnit does not warrant that the software or any portion thereof is error free. Monnit will
have no warranty obligation with respect to Products subjected to abuse, misuse, negli-
gence or accident. If any software or rmware incorporated in any Product fails to conform
to the warranty set forth in this Section, Monnit shall provide a bug x or software patch
correcting such non-conformance within a reasonable period after Monnit receives from
Customer (i) notice of such non-conformance, and (ii) sufcient information regarding such
non-conformance so as to permit Monnit to create such bug x or software patch. If any
hardware component of any Product fails to conform to the warranty in this Section, Monnit
shall, at its option, refund the purchase price less any discounts, or repair or replace non-
conforming Products with conforming Products or Products having substantially identical
form, t, and function and deliver the repaired or replacement Product to a carrier for land
shipment to customer within a reasonable period after Monnit receives from Customer (i)
notice of such non-conformance, and (ii) the non-conforming Product provided; however,
if, in its opinion, Monnit cannot repair or replace on commercially reasonable terms it may
choose to refund the purchase price. Repair parts and replacement products may be
reconditioned or new. All replacement products and parts become the property of Monnit.
Repaired or replacement products shall be subject to the warranty, if any remains, originally
applicable to the product repaired or replaced. Customer must obtain from Monnit a Return
Material Authorization Number (RMA) prior to returning any Products to Monnit. Products
returned under this Warranty must be unmodied.
Customer may return all Products for repair or replacement due to defects in original mate-
rials and workmanship if Monnit is notied within ninety (90) days of customer’s receipt of
the product. Monnit reserves the right to repair or replace products at its own and complete
discretion. Customer must obtain from Monnit a Return Material Authorization Number
(RMA) prior to returning any products to Monnit. Products returned under this Warranty
must be unmodied and in original packaging. Monnit reserves the right to refuse warranty
repairs or replacements for any products that are damaged or not in original form. For
products outside the ninety-day warranty period repair services are available at Monnit at
standard labor rates for a period of one year from the Customer’s original date of receipt.
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