Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Release 6.
Trademark Information Polycom®, the Polycom logo design, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Global Management System™, Siren™ 14, PowerCam™, Pro-Motion™, and Visual Concert™ are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product is protected by one or more U.S. and foreign patents and patents pending held by Polycom, Inc.
Contents Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Key Features ............................................................................................................................................ 1-2 Breakthrough Video Quality .......................................................................................................... 1-2 Industry-Leading Audio Quality .................................................................................................
V.35/RS-449/RS-530 Network Interface Module ............................................................. 2-15 Additional Microphone Pod ........................................................................................................ 2-16 Visual Concert FX .......................................................................................................................... 2-16 Document Camera or Other Additional Camera .....................................................................
Configuring Data Conferences and Streaming Calls ....................................................................... 4-13 Configuring Data Conferences .................................................................................................... 4-13 Configuring and Starting Streaming Calls ................................................................................. 4-13 Designing General System Behaviors ........................................................................................
How to Contact Technical Support .................................................................................................... 7-25 By Telephone .......................................................................................................................... 7-25 By Internet ............................................................................................................................... 7-25 Chapter A - Installation Notes Predeployment Planning ................................
About this Guide The Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 is for administrators who need to: • Learn about and set up the system hardware • Configure the system for use in your network environment • Customize the behavior and appearance of the system for easy and efficient use • Obtain information about calls made by the system, and gather network usage and performance data • Troubleshoot any issues that occur with the system Other available documents include: • Se
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 viii www.polycom.
1 Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Your Polycom video conferencing system is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, your system provides natural videoconferencing interaction through the most advanced video communications technology. This chapter describes the standard and optional hardware components available for your system and how to install them.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Key Features Breakthrough Video Quality ❑ Best for low bandwidth calls — The newly-supported H.264 standard provides twice the video quality of H.263 in calls that use lower line rates. ❑ Best for high bandwidth calls — Polycom’s own standards-based Pro-Motion™ 50/60 fields per second video provides television-like quality in high bandwidth calls.
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Additional Security Features ❑ Control remote access — The local administrator can specify which remote management interfaces can be used — FTP, Telnet, SNMP, or the ViewStation web interface. The local administrator may choose not to allow remote management. ❑ Connect encryption equipment to the system — Add the optional Serial V.35/RS-449/RS-530 Network Interface Module to support V.35, RS-449, and RS-530 devices.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 ❑ High resolution data collaboration — You can use the optional Visual Concert FX to share content from your computer at up to 1280 x 1024 resolution, while your system continues to send live video from your site. ❑ Call streaming — Multicast your conference to additional viewers via the web interface.
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems ❑ POTS connectivity — The ViewStation EX, ViewStation FX, and VS4000 systems can be connected to analog telephone networks. ❑ Mixed multipoint calling — ViewStation EX, ViewStation FX, and VS4000 systems can place multipoint calls that include both IP and ISDN sites. Remote Management ❑ Address Book Utility — Maintain system address books easily with the enhanced Address Book Utility.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Standard System Components This section describes the standard components that come with ViewStation EX, ViewStation FX, and VS4000 systems. The models differ somewhat in their standard components, as noted in the descriptions of the components. In addition to the standard components, you can connect optional items to enhance your videoconferences. These are described in the next section, Optional System Components on page 1-11.
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Main Camera The ViewStation EX and ViewStation FX come with an integrated main camera. Polycom recommends the Polycom PowerCam™ as the main camera for the VS4000 because the system uses a single connector for camera power and video, camera control, and the camera’s integrated infrared remote control receiver. The VS4000 system can also use a Sony EVI-D100 (NTSC) or EVI-D100P (PAL) camera as its main camera.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Hardware Kit The hardware kit that comes with the system includes: Item System Description Cable ties and cable tie mounts ViewStation EX (2) ViewStation FX (2) VS4000 (4) For keeping the system’s cables from becoming entangled Disks of hook-and-loop material ViewStation EX ViewStation FX For securing the ViewStation EX or ViewStation FX set-top unit to the top of a monitor Vinyl feet ViewStation EX ViewStation FX For stabilizi
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems © Polycom, Inc. Cable Name System Description Microphone pod cables ViewStation EX, ViewStation FX, VS4000 Cables with brown RJ-11 connectors that connect to microphone pods. Telephone cable ViewStation EX, ViewStation FX, VS4000 Pink cable that connects to the POTS line (in approved countries only).
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Cable Name System Description Serial port cable VS4000 Cable with black (for ViewStation EX and FX) or purple (for VS4000) DB-9 connectors that connects to a touch panel or other RS-232 device. Audio cable VS4000 Cable with red and white RCA connectors for connecting to the main monitor’s audio inputs or to an external audio system.
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Optional System Components This section describes the components that you can purchase as an option with a ViewStation EX, ViewStation FX, or VS4000 system.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Visual Concert FX The Visual Concert FX lets you share content from your computer during calls and, if you need to make a presentation, it also lets you connect a projector or a VGA monitor. You can use the Visual Concert FX with the ViewStation EX, ViewStation FX, and VS4000 system.
Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Additional Monitor You can get more flexibility in how you view calls by connecting an additional monitor, such as a VGA monitor, to your system. For example, an additional monitor allows you to view the person you call at the same time as you view a presentation. System Number of Monitors Type of Monitors ViewStation EX Up to two television monitors and a VGA monitor Primary monitor can be S-video or composite.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Other Optional Components You can add several other optional components to your system, such as those listed below. For more information, see your Polycom distributor. ❑ Touch panel — Allows you to operate the system with a touch panel rather than the remote control. ❑ VS4000 only: External infrared (IR) sensor — Allows you to install the system out of sight and use a camera that does not include a built-in IR sensor.
2 Setting Up Your System Hardware This chapter describes how to set up your system with the required components and optional equipment. It also includes checklists to help you prepare the site, including network connectivity, required network hardware, and room assessment. If you need additional installation information, refer to the system setup document that was provided with your system. For optional components, you can also refer to the setup sheet that was shipped with the component.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Standard System Set-up This section describes how to connect the components that are required for the basic system set-up. Procedures for connecting additional equipment are in the next section, Optional Equipment Set-up on page 2-10. Positioning the Main System The ViewStation EX and ViewStation FX systems are designed to be placed on top of a monitor.
Chapter 2 - Setting Up Your System Hardware Main Camera The ViewStation EX and ViewStation FX come with an integrated main camera, which is designed with a wide-angle lens. Some older models of the ViewStation EX and ViewStation FX use a detachable wide-angle conversion lens. The detachable wide-angle lens cannot be used on systems with the newer style of camera. Do not install a wide-angle conversion lens if your system uses the type of camera shown here.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To connect a Polycom PowerCam to the VS4000: Original VS4000 Enhanced VS4000 Original VS4000: Enhanced VS4000: 1. Connect the break-out cable to the PowerCam. 1. Connect the single end of the video and control cable to the PowerCam. 2. Connect the S-video cable to the system’s Camera 1 S-Video connector and to the 4-pin mini-DIN connector on the right side of the break-out cable’s connector block. 2.
Chapter 2 - Setting Up Your System Hardware Main Monitor You will need to connect a television monitor to the system. This may be an NTSC or PAL monitor, depending on your system. To connect a monitor to a ViewStation EX or ViewStation FX system: >> Connect the monitor to the system’s Monitor 1 S-Video or composite video output, and to the Monitor 1 audio outputs. ViewStation EX ViewStation FX 4 0101 2 3.3V 12V 3 2 7A 3A 3.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To connect a monitor to a VS4000 system: Original VS4000 or Enhanced VS4000 Original VS4000: Enhanced VS4000: 1. Connect the S-video/audio/composite video cable to the system’s Monitor 1 S-Video or composite video connector and to the monitor’s video input. 1. Connect the S-video cable to the monitor’s S-video input and to the system’s Monitor 1 Y (white) and C (yellow) connectors. 2. Use the audio cable or the red and white 2.
Chapter 2 - Setting Up Your System Hardware Microphone For best audio, place the microphone pod: ❑ on a flat surface (table, wall, or ceiling) away from obstructions, so the sound will be directed into the microphone elements properly, ❑ at least 3 ft (0.9 m) from the system, to prevent audio feedback ❑ centered in the area where call participants will be. If you have two microphone cables, use the longer one to connect the microphone to the system.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Power Supply The ViewStation EX and ViewStation FX set-top systems have an external power supply. To connect the power supply 1. Connect the power supply to the power connector on the back of the system. 2. Connect the power cord to the power supply. ViewStation EX ViewStation FX 4 0101 2 3.3V 12V 3.
Chapter 2 - Setting Up Your System Hardware Remote Control The remote control uses three AAA batteries, which are included in the hardware kit. To install batteries in the remote control: © Polycom, Inc. 1. Remove the battery cover from the back of the remote control. 2. Refer to the diagram inside the remote control, and install the batteries in the orientation shown. 3. Reinstall the battery cover on the remote control.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Optional Equipment Set-up This section describes how to connect optional components to theViewStation EX, ViewStation FX, or VS4000 system. Network Interface Modules This section gives procedures for installing the following network interface modules: ❑ Quad BRI — Allows you to connect to an ISDN network using up to four BRI lines. ❑ PRI — Allows you to connect to an ISDN network using a PRI line.
Chapter 2 - Setting Up Your System Hardware ISDN Network Hardware Checklist Depending on your network type, you will need the following hardware: If your ISDN network is... You will need...
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To install a Quad BRI network interface module: 1. Make sure your system is powered off. 2. Connect the system side of the Quad BRI network interface module to the system using the network interface cable that is color-coded light blue on one end, green on the other. Quad BRI System side ViewStation EX ViewStation FX 4 0101 2 3.3V 12V 3 2 7A 3A 3.
Chapter 2 - Setting Up Your System Hardware PRI Network Interface Module The PRI network interface module allows you to make ISDN calls using a PRI line. You may need one of these items in addition to the PRI network interface module and the items provided with it: ❑ External Channel Service Unit (CSU) — If you connect a PRI T1 network interface module outside a PBX, you may wish to connect it through a CSU.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To install the PRI network interface module: 1. Ensure that the system is powered off. 2. Connect peripheral side of the PRI network interface module to the system using the network interface cable that is color-coded light blue on both ends. PRI System side ViewStation EX ViewStation FX 4 0101 2 3.3V 12V 3 2 7A 3A 3.
Chapter 2 - Setting Up Your System Hardware V.35/RS-449/RS-530 Network Interface Module The V.35/RS-449/RS-530 network interface module allows you to connect the system to third-party communication equipment such as encryption devices. You will need to provide appropriate cables to connect the V.35/RS-449/RS-530 network interface module to your communication equipment. Polycom only provides technical support for V.35, RS-449, and RS-530 cables built and certified by Polycom.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 • If you have only one cable, connect it to port 1 of the network interface module and to the lowest-numbered port of the data communications equipment. • If the data communications equipment does not use dialing, do not connect the cable connector marked RS366 Interface. Additional Microphone Pod You can connect an additional microphone pod to the system. To connect an additional microphone pod: 1.
Chapter 2 - Setting Up Your System Hardware To connect a Visual Concert FX: 1. Make sure the system is powered off. 2. Referring to the Visual Concert FX QuickStart, connect the single end of the system cable to the system connector on the Visual Concert FX. 3. Connect the system cable’s LAN connector to the system’s blue LAN port, which is at the left end of the back panel. 4. Connect the system cable’s microphone connector to the system’s microphone cable connector.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Document Camera or Other Additional Camera Besides the main camera for your system, you can connect a document camera as well as an additional pan/tilt/zoom (PTZ) camera to the ViewStation FX or VS4000; you can connect only a stationary second camera to the ViewStation EX. The enhanced VS4000 allows you to designate any camera input as the primary camera. Ensure that the system is powered off before you connect cameras.
Chapter 2 - Setting Up Your System Hardware To connect an additional PowerCam: Original VS4000 To a ViewStation FX system: To a VS4000 system: 1. Connect the break-out cable to the PowerCam. 1. Connect the break-out cable to the PowerCam. 2. Connect the 7-pin connector end of the 2. Connect a mini-DIN to DB-9 VISCA Y-shaped PTZ cable to the camera 4 cable from the system’s camera 4 port on the rear panel of the system.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To connect an additional PTZ camera other than PowerCam: To a ViewStation FX system: To a VS4000 system: 1. Connect the 7-pin connector end of the 1. Original VS4000: Connect an S-video Y-shaped PTZ cable to the camera 4 cable to the camera’s S-video connector port on the rear panel of the system. and to the system’s Camera 4 S-video connector.
Chapter 2 - Setting Up Your System Hardware Additional Monitor You can connect an additional television monitor to your system for another view of call participants or other video, and you can connect a VGA monitor for viewing material from a computer, such as high-resolution presentations. Polycom recommends using television monitors to show people. For high-resolution presentations, Polycom recommends using a VGA (computer) monitor or a projector.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To connect a VGA monitor to a ViewStation EX, ViewStation FX, or VS4000: ViewStation EX and VS4000 >> Connect a VGA cable from the monitor to the system’s XVGA monitor output. If the system is a ViewStation FX, you may wish to use the VGA adapter cable so that you can connect an additional S-Video TV monitor as well. The S-video monitor is Monitor 4. ViewStation EX ViewStation FX ViewStation FX 4 0101 2 3.3V 12V 3 2 7A 3A 3.
Chapter 2 - Setting Up Your System Hardware Projector You can connect a projector instead of a VGA monitor to display presentation materials from a computer. To connect a projector: ViewStation EX VS4000 >> Connect a VGA cable from the projector to the system’s XVGA monitor output. If the system is a ViewStation FX, you may wish to use the VGA adapter cable so that you can connect an additional S-Video TV monitor as well. ViewStation EX ViewStation FX ViewStation FX 4 0101 2 3.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To connect a VCR to play: VCR/DVD 1. Connect the yellow, red, and white VCR audio and video line out cables to the VCR inputs on the rear panel of the system. 2. Refer to the manufacturer’s instructions for configuring the VCR. ViewStation EX VCR Inputs ViewStation FX VCR Inputs 4 0101 2 3.3V 12V 3 2 7A 3A 3.
Chapter 2 - Setting Up Your System Hardware Other Optional Components You can add several other optional components to your system, such as those listed below. For more information, see your Polycom distributor. ❑ Touch panel — Allows you to operate the system with a touch panel rather than the remote control. ❑ VS4000 only: External infrared (IR) sensor — Allows you to install the system out of sight and use a camera that does not include a built-in IR sensor.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 2-26 www.polycom.
3 Configuring Network Use This chapter lists the information you need to get your network ready for videoconferencing. Once you’ve gathered that information, you can begin configuring the system’s network options. Details on how to perform this configuration are also included in this chapter. When you power on your system for the first time, the setup wizard detects the system’s IP and ISDN connections and leads you through the minimum configuration steps required to place a call.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Getting the Network Ready Before you begin configuring the network options, you must make sure your network is ready for videoconferencing. To begin, refer to the Preparing Your Network for Collaboration document, available at www.polycom.com/videodocumentation. This document contains information you need to prepare your network, such as worksheets that will help you order ISDN.
Chapter 3 - Configuring Network Use Using the Setup Wizard When you power on your system for the first time, the setup wizard detects the system’s IP and ISDN connections and leads you through the minimum configuration steps required to place a call. If you need more information about these steps, refer to the corresponding sections in this chapter. The setup wizard allows you to set an administrator password, which lets you limit access to the Admin Settings.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring Video Call Preferences To configure video call preferences: 1. Go to System Info > Admin Setup > Video Network > Call Preferences. 2. Configure these settings: Setting Description ISDN Video Calls (H.320) (Quad BRI or PRI) Allows users to place IDSN calls. V.35 Video Calls (V.35/RS-449/RS-530) Allows users to place V.35 calls. LAN/Internet Calls (H.323) Allows users to place IP calls.
Chapter 3 - Configuring Network Use Configuring IP Calling Configuring LAN Support If your system is part of a LAN, use this section to configure the system to work with the LAN. To configure LAN support: 1. Go to System Info > Admin Setup > LAN/H.323 > LAN/Intranet > LAN & Intranet. 2. Configure these settings: Setting Description Host Name Indicates the system’s DNS name.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting Description IP Address Displays the IP address currently assigned to the system. If the system does not automatically obtain an IP Address, enter the IP address here. DNS Servers Displays the DNS servers currently assigned to the system. If the system does not automatically obtain a DNS server address, enter up to four DNS servers here. Default Gateway Displays the gateway currently assigned to the system.
Chapter 3 - Configuring Network Use Configuring the System for Use with a Firewall or NAT A firewall protects an organization’s network by controlling data traffic from outside the network. Unless your firewall is designed to work with H.323 videoconferencing equipment, you must configure the system and the firewall to allow videoconferencing traffic to pass in and out of the network.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting Description NAT Public (WAN) Address Displays the address that callers from outside the LAN use to call your system. If you chose to configure the NAT manually, enter the NAT Public Address here. The system restarts if you change this setting. Address Displayed in Global Address Book 3-8 Lets you choose whether to display this system’s public or private address in the Global Address Book. www.polycom.
Chapter 3 - Configuring Network Use Specifying H.323 Settings If your network uses a gatekeeper, the system can automatically register its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP address. To specify H.323 Settings: 1. Go to System Info > Admin Setup > LAN/H.323 > H.323 > Setup. 2. Configure these settings: Setting Description H.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring Dialing Speeds Setting up dialing speeds lets you define the speeds users can choose when they make calls or add Directory entries. To configure the dialing speeds available to users: 1. Go to System Info > Admin Setup > LAN/H.323 > H.323 > Dialing Speeds. 2. Select the call rates that users can choose for making calls. • Nx56 and Nx64 rates are available for ISDN calls.
Chapter 3 - Configuring Network Use Setting Description Use Gatekeeper Specifies whether to use a gatekeeper. Gateways and gatekeepers are required for calls between IP and ISDN networks. Gatekeeper IP Address • Off — Calls do not use a gatekeeper. • Specify — Calls use the specified gatekeeper. Enter the gatekeeper’s IP address or name (for example, gatekeeper.companyname.usa.com, or 255.255.255.255). • Auto — System automatically finds an available gatekeeper.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting Description Area Code Specifies the area or city code for the system’s location. Number Specifies the gateway’s number. Extension Specifies the extension that identifies this system for incoming gateway calls. The default H.323 Extension is initially based on the system serial number, but it can be changed. Number of Digits in DID Number Specifies the number of digits configured by your network administrator.
Chapter 3 - Configuring Network Use Setting Description Dynamic Bandwidth Specifies whether to let the system automatically find the optimum line speed for a call if packet loss occurs. Enable PVEC Allows the system to use PVEC (Polycom Video Error Concealment) if packet loss occurs. Configuring ISDN Support You can add one optional network interface module to the system.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To configure Inverse Multiplexer (IMUX) settings: 1. Go to System Info > Admin Setup > Video Network > IMUX. 2. Choose each icon and configure the settings on the corresponding screens: Choose... Then do this... Numbers 1. Specify the area code for this system’s location. 2. Specify the numbers assigned to the B1 and B2 channels for each line.
Chapter 3 - Configuring Network Use Configuring the Quad BRI Network Interface To configure the ISDN Network settings: 1. Go to System Info > Admin Setup > Video Network > ISDN Network. 2. Configure these settings: Setting Description Country Code Specifies the country code for this system’s location. Area Code Specifies the area code or STD for this system’s location. Number A Specifies the primary and secondary ISDN numbers assigned to this system.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To set up PRI network support: 1. Go to System Info > Admin Setup > Video Network > IMUX > PRI Network > PRI Setup. 2. Configure these settings: Setting Description Line Signalling Specifies the framing format in use. This setting is configurable for PRI E1, read-only for PRI T1. CSU (PRI T1 only) Specifies whether this system uses an external or internal Channel Service Unit (CSU).
Chapter 3 - Configuring Network Use To configure the PRI channels: 1. Go to System Info > Admin Setup > Video Network > IMUX > PRI Network > PRI Status. 2. Select a channel to activate or deactivate it. Active channels are represented by a green icon, and inactive channels are represented by a gray icon. Channels should be activated and deactivated only by a knowledgeable network professional. To access PRI Information: 1.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring the Serial V.35/RS-449/RS-530 Network Interface To use the serial network interface for the system, you may need to configure the following: ❑ Video network settings ❑ Network control signals ❑ Calling profile ❑ Broadcast Mode ❑ Dialing speeds ❑ Crypto Resync To configure serial video network settings: 1. Go to System Info > Admin Setup > Video Network > Video Network. 2.
Chapter 3 - Configuring Network Use To configure serial interface control signals: The system can provide standard or inverted signal polarity. Refer to the documentation supplied with the device you have connected to the V.35/RS-449/RS-530 network interface module to determine whether you need to change signal polarity. Do not change signal polarity unless your equipment requires it. Incorrect signal polarity settings will prevent the equipment from working properly. 1.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To configure Broadcast Mode settings: 1. Go to System Info > Admin Setup > Video Network > Video Network and enable Broadcast Mode. 2. Select Broadcast Mode Setup and configure these settings: Setting Description Video Format Specifies the resolution at which video is transmitted. Video Protocol Specifies the protocol used to transmit video. Choose the lowest protocol supported by all systems in the conference.
Chapter 3 - Configuring Network Use To configure crypto resync: 1. Go to System Info > Admin Setup > Security > Crypto Resync. 2. Configure these settings: Setting Description Crypto Resync Allows a system connected to cryptographic equipment to signal when it loses video synchronization during a call. The cryptographic equipment can then resynchronize with the far end. When this option is enabled, the resynchronization pulses are sent out on the RTS signal.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring the Global Address Book If your organization uses the Polycom Global Management System, you can configure your system to use the Global Address Book. The Global Address Book provides a list of other systems that are registered with the Global Directory Server, and available for calls. The other systems appear in the Address Book, allowing users to place calls to other users by selecting their names.
Chapter 3 - Configuring Network Use Setting Global Address Book Preferences The available display and dialing preferences are determined by the call types and gatekeepers configured for this system. Depending on how your system is configured, you may not see all of the settings described in this section. To set the Global Address Book preferences: 1. Go to System Info > Admin Settings > LAN/H.323 > Global Address > Preferences. 2.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 3. Select OneDial Preferences and configure these settings: Setting Description Primary Call Type Choice Allows you to specify how to place calls - IP or ISDN. Secondary call Type Choice For Directory entries containing both IP and ISDN numbers, the system places the type of call you have specified as the primary call type.
Chapter 3 - Configuring Network Use Setting the Dialing Rules If your system is connected to your organization’s private network and also to a public network, you may need to specify the codes and prefixes necessary for dialing other systems. If your system is connected only to a public network, you do not need to enter any dialing rules.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting Description Public Network Access Allows your system to use a public network for making calls. Public Network Dialing Prefix Specifies the prefix required by your PBX for calls that use the public network. This prefix is automatically inserted before dialing public network numbers from the Global Directory.
Chapter 3 - Configuring Network Use Placing a Test Call When you finish configuring the system, you may wish to place a call to test your setup. You can find a list of worldwide numbers that you can use to test your system at www.polycom.com/videotest. To place a test call: 1. Select Video Call from the main screen. 2. Enter the ISDN number, system name or IP address. To enter text, press Keyboard to access the onscreen keyboard. 3. Enter a second ISDN number, if necessary. 4.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Keeping your Software Current If you have Internet access, you can use the web-based Softupdate application to upgrade the system software. If you do not have Internet access, your reseller can supply you with the updated software on CD-ROM. Before you begin, read the Release Notes, available at www.polycom.com/videosoftware, for the latest information about your software version.
Chapter 3 - Configuring Network Use To complete this task... In this way... Do this: Connect to the system From your organization’s LAN Verify that the computer and the system are both connected to the LAN - for example, by opening a command line on the computer to ping the system. Directly to a system on a LAN Connect a LAN cable from the computer’s LAN port to the system’s PC LAN connector, shown at the left. Directly to a system that is not on a LAN, configuring static IP addresses manually 1.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To complete this task... In this way... Do this: Update the system’s software From the computer 1. Start the Softupdate.exe application. 2. Enter the system’s IP address. 3. If necessary, enter the system’s administrator password. 4. If you wish to delete the system’s Address Book, select Remove Address Book Entries. 5. If you wish to restore the factory settings during the update, select Remove System Files.
4 Designing the User Experience Every organization has users with different needs. You can customize the behavior of the system and build in various access levels for your users, depending on how much or how little you want them to change system behaviors. When you set up the system for the first time, the system is configured with the most commonly used settings. If you need to change any of these initial settings, you can adjust the screen settings as described in this chapter.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Managing User Access to Settings and Features You can manage user access to settings and features by using passwords and by configuring the system to show only those options you want your users to see. To maintain this security level... You can allow users to... High Call only the numbers you specify in the Address Book. Medium Make changes to common user preferences by allowing access to the User Setup screen.
Chapter 4 - Designing the User Experience Screens that Require the Admin Password for Access The following diagram shows top-level system screens for the ViewStation system. All screens within Admin Setup require the administrator’s password. Admin Setup General Diagnostics User Setup Video LAN/H.3 Data IMUX LAN/Intran - LAN & Intranet - Advanced LAN Call H.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Letting Users Customize the Workspace You can allow users to change common user preferences by providing access to the User Setup screen. 1. Go to System Info > Admin Setup > General Setup, then select . 2. Check the Allow User Setup option to make the User Setup option available to users on the System Info screen.
Chapter 4 - Designing the User Experience Limiting What Users Can Do With the System You can limit what you allow users to do with the system by configuring the following: ❑ Maximum time in call — Go to System Info > Admin Setup > General Setup and specify the maximum call length allowed. ❑ Allow Dialing — You can prevent users from making calls to destinations other than those listed in the Address Book. Go to System Info > Admin Setup > General Setup and clear the Allow Dialing option.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring Camera Settings The Cameras screen lets you specify camera settings, as appropriate for the equipment you are using. To configure camera settings: 1. Go to System Info > Admin Setup > Video/Cameras > Cameras. 2. Configure these settings: Setting Description Far Control of Near Camera Specifies whether the far site can control the position of the near-site camera.
Chapter 4 - Designing the User Experience You can connect four cameras to your VS4000 system. Up to three cameras can use S-video. Two cameras can be set for pan/tilt/zoom capability. Configuring TV Monitors The system allows you to customize displays to suit your room and equipment configuration, including choosing the monitor for presenting content. To configure TV monitors: 1. Go to System Info > Admin Setup > Video/Cameras > TV Monitors. 2.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring the Content Display You can configure the ViewStation system to display content on a TV monitor or a high-resolution display. To configure the content display: 1. Go to System Info > Admin Setup > Video/Cameras > Graphics Monitor. 2. Configure these settings: Setting Description TV Monitor Specify that video and content is displayed on the main TV monitor connected to the system.
Chapter 4 - Designing the User Experience To configure VGA Input Calibration: 1. Go to System Info > Admin Setup > Video/Cameras > VGA Input. 2. Configure these settings: Setting Description Phase Lets you calibrate the VGA input by increasing or decreasing the phase. Horizontal Position Allows you to adjust the horizontal position of the frame. Vertical Position Allows you to adjust the vertical position of the frame.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring a VCR to Record Calls You can connect a VCR or DVD to play recorded material during a call or to record your videoconference. You can also connect two VCRs to play material and record the conference at the same time. No system configuration is required before playing a VCR into a call. To configure call recording with a VCR: 1. Go to System Info > Admin Setup > Video/Cameras > VCR. 2.
Chapter 4 - Designing the User Experience Configuring Telephone and Audio Settings 1. Go to System Info > Admin Setup > Phone/Audio. 2. Configure these settings: Setting Description System Telephone Number Specifies the phone number of the system, including country and area codes for the system’s location. If you do not select System Telephone Number, the Telephone selection is not available from the main screen. Room Phone Number Enter the telephone number of the room where the system is located.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Displaying Closed Captions You can provide real-time text transcriptions or language translations of the video conference by displaying closed captions on your system. When you provide captions for a conference, the captioner uses a web browser to listen to the conference audio and enter the caption text in the system’s web interface. When the captioner sends a unit of text, all sites see it on the main monitor for 15 seconds.
Chapter 4 - Designing the User Experience Configuring Data Conferences and Streaming Calls Configuring Data Conferences ViewStation systems support data conferencing for: ❑ point-to-point ISDN calls, and ❑ multipoint calls using external H.320 bridges that support this feature. You can configure your ViewStation system to work with other data conferencing devices, such as ShowStation, WebStation, and StreamStation. You can also configure the ViewStation system to work with Microsoft NetMeeting.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting Description Number of Router Hops Specifies the number of routers the data can traverse before it is no longer passed on. For example, when set to 1, the data stays within a subnet. Audio Port Specifies the fixed port used for audio. This can be changed if you need to go through a firewall. Video Port Specifies the fixed port used for video. This can be changed if you need to go through a firewall.
Chapter 4 - Designing the User Experience To stream a conference using the web interface: 1. On a PC, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://255.255.255.255, to go to the system’s web interface. 3. Enter admin as the user name, and the admin password, if a password has been established. 4. Go to Set Up System > Admin Setup > LAN, H.323 and Global Services > Streaming. 5. Click Click here to go to Start Streaming page. 6.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Designing General System Behaviors You can configure the following general system behaviors to accommodate the needs of your organization. ❑ General Setup ❑ Multipoint Calling ❑ Call Answer Mode ❑ Passwords and Security Options ❑ Date, Time, and System Location For information about... See... Setting video network usage preferences for calls Configuring Video Call Preferences on page 3-4.
Chapter 4 - Designing the User Experience Setting Description Allow Dialing Specifies whether to allow users to place calls to destinations other than those listed in the Address Book. Display My IP or ISDN Information Specifies whether to display the system’s IP address, ISDN number, or both on the main screen. Maximum Time in Call Enter the maximum number of minutes allowed for call length. When that time has expired, you see a message asking you if you want to hang up or stay in the call.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring Multipoint Calling You can use the ViewStation systems to participate in multipoint conferences. Multipoint conferences include multiple video sites (IP and ISDN) and can also include voice-only calls. During a multipoint conference, a multipoint conferencing unit (MCU) enables the video to switch to the various sites so that you can see and hear the other conference participants.
Chapter 4 - Designing the User Experience Including more than three other sites in a cascaded call You can include up to ten sites in a call if the sites you call have the internal MCU capability. The diagram below shows how to do this.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring multipoint settings You can customize the way video is handled in multipoint calls to best support the types of calls your organization is making. To configure multipoint video: 1. Go to System Info > Admin Setup > Video Network > Multipoint Setup. 2.
Chapter 4 - Designing the User Experience Configuring with PathNavigator’s Conference on Demand feature If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s Conference on Demand feature to place multipoint calls with up to 10 sites, including the site that places the call.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Configuring AES Encryption Before you can make encrypted calls, you may be required to enter an AES encryption software registration key. 1. Go to System Info > Admin Setup > Software/Hardware > System Options. 2. Enter the AES encryption key provided. 3. Go to System Info > Admin Setup > Security. 4. Under Encryption, configure these settings: Setting Description Required Specifies that all calls must be encrypted.
Chapter 4 - Designing the User Experience Setting Passwords and Security Options You can enter or change the administrator and meeting passwords as well as specify whether to allow remote access to the system. 1. Go to System Info > Admin Setup > Security. 2. Configure these settings: Setting Description Admin Password Enter or change the Admin Password.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Setting System Time You can set the system time to use local date/time when reporting call data. 4-24 1. Go to System Info > Admin Setup > LAN/H.323 > NTP Setup. 2. Configure these settings: Setting Description Time Server Specifies connection to a time server for automatic system time settings. To specify your own time server, select Manual and enter the DNS name or IP address in the field below.
Chapter 4 - Designing the User Experience Helping Users Get Started The system is installed and you’ve finished the network configuration and designed the behaviors. Now it’s time for the users to start placing calls. You may want to spend some time helping your users become familiar with basic calling tasks.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 4-26 www.polycom.
5 Managing the System Remotely You configure, manage, and monitor the system from a remote computer using the system’s web interface, the Polycom Management Access (PMAC) Wizard, the Polycom Global Management System™, or SNMP. Your choice of management tool depends on your network environment: ❑ The Web Interface requires only a web browser to control the system. ❑ You can download the PMAC Wizard and the Address Book Utility at www.polycom.com/videosoftware.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Using the Web Interface You can use the web interface to perform most of the calling and configuration tasks you can perform on the local system. To configure your browser to use the web interface: 1. 2. Be sure that your web browser uses one of these software versions: • Microsoft Internet Explorer 5.5 or later. • Netscape 6.0 or later.
Chapter 5 - Managing the System Remotely Using the PMAC Wizard The Polycom Management Access Control (PMAC) wizard is a remote access tool that allows you to: ❑ Define screen access using password protection at the screen level via a management password, ❑ Add a company logo to the main screen, ❑ Develop an additional Speed Dial screen, which can be accessed by users via the company logo on the main screen, and ❑ Create and save profiles on your PC to distribute to other systems.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Using the Address Book Utility With the Polycom Address Book Utility, you can: ❑ Add address book entries quickly and easily on your PC and then transfer them to all ViewStation and VSX systems in your organization. ❑ Maintain consistency of address books by saving address book files to a central PC. ❑ Distribute address book entries, with the option of adding or replacing the existing entries.
Chapter 5 - Managing the System Remotely To transfer address book entries between systems: 1. Click Connect and enter the IP address of the system with the address book entries you want to transfer. 2. Click Disconnect, then click Connect and enter the IP address of the new system. 3. Click No when prompted to delete the entries currently loaded in the utility. If the system you are transferring to is multipoint-enabled, select the Include multisite entries option, to upload multisite entries. 4.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Using the System with GMS If your organization uses the Polycom Global Management System, you can configure, manage, and monitor the system using the Global Management System (GMS) server. GMS is a web-based client/server software tool that allows administrators to manage a network of videoconferencing systems.
Chapter 5 - Managing the System Remotely Setting Description Validate Account Number Specifies that the account number should be validated by GMS before the call can connect. If you configure the system to validate the account number, calls placed without a valid account number are not completed. If you do not configure the system to validate account numbers, calls are completed regardless of whether the account number is valid. Account numbers are set up in GMS by the GMS administrator.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 To configure Global Management contact information: 1. Go to System Info > Admin Setup > LAN/H.323 > Global Management > Info 1. 2. Configure these settings: Setting Description Contact Person Lets you enter information about the GMS Administrator users can contact when they need help. Contact Number Contact Fax The Tech Support number is displayed in the response users get when the submit a message to the Administrator.
Chapter 5 - Managing the System Remotely Setting Up SNMP The system sends SNMP (Simple Network Management Protocol) reports to indicate the following conditions: • Low battery power is detected in the remote control. • A system powers on after a long period powered off. • Administrator logon is successful or unsuccessful. • A call fails for a reason other than a busy line. • A user requests help. • A telephone or video call connects or disconnects.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 5-10 www.polycom.
6 System Usage and Statistics The ViewStation EX, ViewStation FX, and VS4000 systems provides various screens that allow you to review information about calls made by the system and to review network usage and performance. © Polycom, Inc.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 System Information Using the web interface, you can view details about the system, including: ❑ System Information ❑ Call Info, which lists the system’s time difference from GMT, the total number of calls and total time in calls, and the duration of the most recent call ❑ Global Management Info ❑ Hardware ❑ LAN Settings ❑ H.
Chapter 6 - System Usage and Statistics Network Statistics and Advanced Statistics The Network Statistics and Advanced Network Statistics screens provide this information: This screen... Displays this information...
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 You can highlight the spheres on this screen to see details of the number dialed, the relevant status code, as well as details of any errors. To view the Call Status: >> Go to System Info > Diagnostics > Call Status. You can view Call Status during a call by pressing 6-4 on the remote. www.polycom.
Chapter 6 - System Usage and Statistics Call Log The Call Log screen provides the system’s call history in the Call Detail Report (CDR). You can view the CDR from the web interface, and you can download the data in CSV format for sorting and formatting. CSV stands for Comma Separated Value. CSV files can be imported into spreadsheet and database programs. Every call that connects is added to the CDR, whether it is a call that you make or that you receive.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Data Description Call Duration The length of the call. Account Code If Require Account Number to Dial is enabled on the system, the value entered by the user is displayed in this field. System Name The far site’s system name. Call Field Number 1 The number dialed from the first call field, not necessarily the transport address. For incoming calls — The caller ID information from the first number received from a far site.
Chapter 6 - System Usage and Statistics Call Detail Report (CDR) Archives Calls are added to the CDR until the file size reaches 100 KB, which is equivalent to about 150 calls. The system then automatically archives the CDR and creates a new CDR file. If an archive is already present, the new archive overwrites it. Each CDR starts with Row 1, but the conference numbers continue from the file most recently archived. Conference numbering restarts at 1 after the system assigns conference number 100,000.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 6-8 www.polycom.
7 Diagnostics and General Troubleshooting This chapter covers the diagnostic screens of your ViewStation EX, ViewStation FX, or VS4000 system. It is organized by category to help you troubleshoot any issue. Diagnostic tools are available via the system itself and the system’s web server. To connect to your system’s web server and troubleshoot via the web, enter your system’s IP address in a web browser and browse to the required diagnostic tool. © Polycom, Inc.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Sending a Message If you are experiencing difficulties with connectivity or audio, you may want to send a message to the system that you are managing. Only the near site can see the message; it is not broadcast to all the sites in the call. To send a message via the web interface: 1. Go to Set Up System > Diagnostics > Send Message. 2.
Chapter 7 - Diagnostics and General Troubleshooting Diagnostics Screens You can view network statistics and perform diagnostic tests from the system’s Diagnostics screens. To access the Diagnostics screens on the system: >> Go to System Info > Diagnostics. This screen is accessible without a password. To access the Diagnostics screens from the web interface: 1. Open a web browser on your computer. 2. Enter the system’s IP address, for example, http://255.255.255.255. 3. Click Set Up System. 4.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Network and Call Status Tools Diagnostic Tool In the system’s user interface In the ViewStation web interface Call Status screen On the Diagnostics screen, select Call Status. On the Diagnostics screen, select Call Status. Displays call type, data speed, and number dialed for the current call. In ISDN calls, this screen also displays connection status for each channel.
Chapter 7 - Diagnostics and General Troubleshooting IP Connectivity Tools Diagnostic Tool In the system’s user interface In the ViewStation web interface Near End Loop test 1. On the Diagnostics screen, select Near End Loop. 1. On the Diagnostics screen, select Near End Loop. 2. Select the Near End Loop icon to start the test 2. Click On to start the test Tests whether your system is able to make IP calls successfully.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Video and Audio Tools Diagnostic Tool In the system’s user interface In the ViewStation web interface Generate Tone test 1. On the Diagnostics screen, select Audio. 1. On the Diagnostics screen, select Test System Audio. 2. Select Generate Tone to go to the Generate Tone screen. 2. Click On to start the test. Tests the audio cable connections. A 400 Hz audio tone indicates that the local audio connections are correct. 3.
Chapter 7 - Diagnostics and General Troubleshooting Reset and Restart Operation At the system In the ViewStation web interface Reset System 1. On the Diagnostics screen, select Reset System. Not available • Cycles power to the system. • Allows you to keep your system settings (such as system name and network configuration) or restore factory settings. • Allows you to keep or delete the Address Book stored on the system. 2. Enter the system’s serial number. 3.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Indicators The ViewStation system and its network interface modules use indicator lights to provide status information. The following tables give the meanings of each indicator. System Lights The ViewStation EX and ViewStation FX systems have a two-color light below the camera. When the light is green, it provides system status information. When it is amber, it provides in-call information.
Chapter 7 - Diagnostics and General Troubleshooting Network Interface Lights The Quad BRI network interface has a green light and a yellow light for each BRI channel. When the Quad BRI network interface module displays... It means... Lights are off • No power to the system, or • The system is not connected to the network, or • The system is not receiving a clock signal from the network, or • The system is restarting. Green light is on The system is receiving a clock signal from the network.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 When the PRI network interface module’s network side displays... It means... Amber LED on Software update starting: Data is being transferred to the PRI network module (approximately 90 seconds) Amber LED and green LED on Software update in progress: The module is being updated (a few seconds) Red LED on momentarily. Software update finishing T1 only: Yellow LED on momentarily.
Chapter 7 - Diagnostics and General Troubleshooting General Troubleshooting This section presents problems, likely causes, and corrective actions. Problems are presented as follows: ❑ Critical problems — Prevent use of the system or access to common functions. ❑ Severe problems — Prevent you from making calls successfully. ❑ Moderate issues — Prevent you from using basic calling functions. ❑ Minor issues — Detract from the user experience.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System Cause Solution The system does not respond in any way. VS4000 The power fuses have failed. Replace the fuses. Use only 4A/250V slow-blow 5 x 20 mm fuses. Caution: Using any other type of fuse will void the equipment warranty. If fuses fail repeatedly, call Polycom Technical Support and arrange to return the system for service. The system is not connected to a power source.
Chapter 7 - Diagnostics and General Troubleshooting Symptom System Cause Solution The system does not respond to the remote control. All No batteries in the remote control. Install batteries in the remote control. The batteries are installed incorrectly in the remote control. Insert the batteries in the correct +/position. The infrared sensor is not receiving signals from the remote control. Make sure you are pointing the remote control at an infrared sensor.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Severe Problems The problems in this section prevent you from making calls successfully. They may also mask less serious problems. For example, if you cannot complete a call and there is also an audio problem, you will need to correct the problem that prevents calling before you can determine whether there is an audio problem. Symptom System Cause Solution Cannot enter the Admin Setup screen. All The system requires a password.
Chapter 7 - Diagnostics and General Troubleshooting Symptom System Cause Solution ISDN calls: ISDN Line Status icons do not turn green so ISDN calls cannot be completed. All The call is not connecting properly. Try the call again. The system is not connected to an ISDN network. Check the ISDN line connections. The ISDN number or SPID numbers are entered incorrectly. Make sure your ISDN numbers are entered correctly. Check the ISDN numbers with your service provider.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System Cause Solution Placing calls above 128 Kbps does not work. (The Call Progress circles do not turn green, or remain blue after the first channel connects.) All The far site may be unable to accept calls above 128 Kbps. Go to the Call Status screen. Highlight each of the circles for each of the channels dialed. The number dialed for each channel will be displayed as you highlight the corresponding circle.
Chapter 7 - Diagnostics and General Troubleshooting Symptom System Cause Solution The system displays an error message when you place an IP call. All The system is not connected to the LAN. Verify that the system’s LAN cable is connected properly. The system’s LAN cable is bad. Replace the system’s LAN cable. The far site is not available. Use the ViewStation web interface to run the Ping test (Set Up System> Diagnostics > Ping) to determine whether the far site is accessible to your system.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Moderate Issues The problems in this section interfere with or prevent meaningful communication in a call. Symptom System Cause Solution No audio in a call All The far site is muted. Look for the far site Mute icon. Ask the far site to unmute the microphone. Note: The far site’s microphone may be muted even if you do not see a far site Mute icon. The volume is turned all the way down on the monitor or external audio system.
Chapter 7 - Diagnostics and General Troubleshooting Symptom System Cause Solution The monitor screen remains blank when you pick up the remote control. All The monitor’s power cord is not plugged in. Connect the monitor’s power cord and then power on the monitor. The monitor is powered off. Power on the monitor. The monitor is not connected correctly to the system. Verify that the monitor is connected correctly according to the installation procedures in Main Monitor on page 2-5.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System Cause Solution Not enough audio volume during a call. All The volume is set too low on the system. Turn up the volume using the remote control. The volume is set too low on the monitor or external audio system. Turn up the volume on the monitor or external audio system. The microphone pod is too far from the people speaking. Move the microphone pod closer to the person who is speaking.
Chapter 7 - Diagnostics and General Troubleshooting Symptom System Cause Solution The picture freezes frequently during a call. All Too many network line transmission errors, or too much traffic on the network. You can check the error count on the Diagnostics > Call Statistics screen to verify this. Try the call again. Network interface cable or cables may be bad. Replace the cable or cables. Only one 64 Kbps channel is connecting in your call. Check the ISDN number of the far site.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System Cause Solution Near-site camera does not pan or tilt. All You are attempting to move a camera that does not have pan/tilt/zoom capabilities. Make sure you have selected a pan/tilt/zoom camera. Camera control cable is not connected properly. Check that the camera is connected according to the instructions in Main Camera on page 2-3 or Document Camera or Other Additional Camera on page 2-18.
Chapter 7 - Diagnostics and General Troubleshooting Symptom System Cause Solution Web browser does not allow showing PowerPoint presentations from the PC to the system. All Wrong version of Web browser. Use Internet Explorer 5.5 or later. Internet Explorer must have ActiveX enabled. Cannot connect to the PC from the system for presentation. The PC name is there but the PC presentation cannot be accessed when the slide button is pressed. All Incorrect password.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Symptom System Cause Solution The monitor displays an error icon during an IP call. All The system has detected packet loss above the acceptable level set for the system. Retry the call if the video or audio quality becomes unacceptable to the call participants. Low battery icon on the screen. All Low batteries in the remote control. Replace the batteries in the remote control with three AAA batteries.
Chapter 7 - Diagnostics and General Troubleshooting How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact Polycom Technical Support by telephone or Internet as described below. By Telephone Before calling Polycom Technical Support, please have the following information ready.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 7-26 www.polycom.
A Installation Notes This appendix contains information that you may need before installing your system. © Polycom, Inc.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Predeployment Planning Polycom recommends the following as best practices when deploying Polycom IP voice and video applications. ❑ Determine bandwidth requirements. Consider the total amount of bandwidth associated with video sessions prior to deployment. It is recommended that all H.323 video endpoints, CPSs, gateways, and MCUs be connected to a dedicated 10/100 switched-Ethernet port. ❑ Consider network requirements.
Appendix A - Installation Notes ISDN Provisioning ISDN PRI The PRI T1 needs to be provisioned for the ViewStation FX and VS4000 systems as follows: Line settings ESF/B8ZS (default) Extended Super Frame B8ZS is modem standard for T1/PRI line encoding and framing Line termination type CPE (user side) only Supported PRI switch protocols AT&T 4ESS, AT&T 5ESS, NI-1, NI-2, Siemens, Nortel DMS 100, and Nortel 250 The required termination is built into the system and most access switches These are standard
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 ISDN BRI All Polycom ISDN BRI interfaces are S/T-loop. ISDN BRI lines coming direct from a Telco are U-loop, so if your system is not behind a PBX or other private network, you must connect the BRI interface to BRI line(s) through an NT1 device capable of supporting multiple BRI lines. For ISDN BRI lines to be used from a PBX to a videoconferencing system, you must do these things in addition to meeting the other requirements.
Appendix A - Installation Notes ❑ The ISDN BRI service must allow videoconferencing calls to be dialed on either B channel or on both simultaneously. ❑ The D channel should not permit X.25 packet data. ❑ The ISDN BRI service must be configured as Terminal Type A. ❑ The ISDN BRI service must support automatic Terminal Endpoint Identifiers (TEIs). ❑ The ISDN BRI service must be tariffed and available from the customer’s local central office. © Polycom, Inc.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 A-6 www.polycom.
B Network Configuration Notes Polycom recommends that you take these steps before you start configuring the system. ❑ Determine the appropriate IP precedence for use in Quality of Service (QoS) enabled networks. ❑ Document the LANs, subnets, and WAN links involved in the deployment. ❑ Define call processing architecture and identify gatekeepers ❑ Define registration policy and call policy. ❑ Define details of services, routing, policies, zones, and addressing.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Predeployment Worksheet This worksheet will help you get the information you need to install videoconferencing systems on your company’s LAN computer network. Complete this worksheet before you start the installation. Once you have this information, refer to this worksheet as needed.
Appendix B - Network Configuration Notes If you intend to ready your system for remote management via Simple Network Management Protocol (SNMP), you also need to know: IP address for the network management station _______._______._______.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 B-4 www.polycom.
C Troubleshooting Notes When a system places or receives an ISDN call, the events during the call sequence generate diagnostic codes. The Q.850 standard defines these codes. The ViewStation EX, ViewStation FX, and VS4000 systems capture some of these cause codes — such as the reason for call disconnection — in the Call Detail Report. Other codes cause the systems to display error messages. The Q.850 codes can be used to isolate and diagnose unexpected system behaviors. Q.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 C-2 Code Cause Definition 16 Normal call clearing The originator or receiver of the call has requested that it be cleared. 17 User busy All B channels are in use; the called system acknowledges the connection request, but is unable to accept the call. 18 No user responding The destination equipment does not respond to the call, so the connection cannot be completed.
Appendix C - Troubleshooting Notes © Polycom, Inc. Code Cause Definition 43 Access information discarded The requested access information cannot be provided by the network. The diagnostic message may explain the problem. 44 Requested circuit/channel not available The remote equipment cannot provide the requested channel. This may be temporary. 47 Resource unavailable, unspecified An unknown problem prevents the remote equipment from providing the requested resource.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 C-4 Code Cause Definition 83 A suspended call exists but this call identity does not The network received a call resume request that contained a call identity information element that does not match any suspended call. 84 Call identity in use The network received a call suspend request that contained a call identity information element for a call that is already suspended.
Appendix C - Troubleshooting Notes © Polycom, Inc. Code Cause Definition 101 Message not compatible with call state The remote equipment received a message that does not correspond to the current state of the connection. This is usually due to a D-channel error. 102 Recovery on timer expiry A time-out has triggered an error-handling (recovery) procedure. This problem is typically temporary. 111 Protocol error, unspecified An unspecified D-channel error when no other standard cause applies.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 C-6 www.polycom.
Safety and Legal Notices Important Safeguards Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electrical extension cords with a current rating at least equal to that of the system. • Always disconnect the system from power before cleaning and servicing and when not in use. • Do not spray liquids directly onto the system when cleaning.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Limitation of Remedies and Damages Polycom, Inc., its agents, employees, suppliers, dealers and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto under any contract, negligence, strict liability or other theory for any indirect, incidental, or consequential damages, including, but not limited to loss of information, business, or profits.
Safety and Legal Notices WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and briefly explain to the dispatcher the reason for the call. 2) Perform such activities in the off-peak hours, such as early morning or late evening. Industry Canada (IC) This class A digital apparatus complies with Canadian ICES-003. Cet appareil numerique de la classe A est conforme à la norme NMB-003 du Canada. The Industry Canada label identifies certified equipment.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Vaatimustenmukaisuusvakuutus: Polycom Ltd. vakuuttaa täten, että ViewStation EX/FX/VS4000 on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen. Déclaration de conformité: Par la présente, Polycom Ltd. déclare que ce ViewStation EX/FX/VS4000 est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE.
Safety and Legal Notices Japan Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit. Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules. © Polycom, Inc.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Safety and Legal Notices - 6 www.polycom.
Index A access limiting 4-4, 4-17 user skill levels 4-2 additional equipment document camera 2-18, 2-20 encryption 1-3 monitor 1-13, 2-21 optical dialing isolator 1-3 projector 1-3, 1-12 PTZ camera 2-20 second microphone pod 1-11, 2-16 second monitor 1-3, 1-13 second PowerCam camera 2-19 Visual Concert FX 1-4 address gatekeeper 3-2, 3-11 IP 3-2, 3-6 ISDN 3-2 Address Book See also Global Address Book deleting entries 7-7 dialing rules 3-25 editing entries 5-4 managing access to 4-2 saving files 5-5 transferr
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 quality 7-21 speed 3-6, 6-3, 7-17 speed, optimizing 3-10 statistics 7-21 status 6-3 streaming configuring 4-13 starting and stopping 4-14 viewing 4-15 time, maximum 4-5 tracking 5-6 type 6-3 Call Detail Report (CDR) 1-5, 5-6, 6-5–6-7 archive of 6-7 cause codes in C-1 Call Log screen 7-4 Call Preferences screen 3-4 Call Status screen 6-3, 7-4 call-by-call 3-16 calls answer mode 4-21 diagnostics codes C-1 dial-in to multipoint call 1-3 mult
Index CSV files 6-5 D data collaboration 4-8 data conferences, configuring 4-13 data rate audio 6-3 video 6-3 date and time configuration 4-24 deleting system settings 7-7 deployment planning A-2, B-1, B-2 DHCP setting 3-5 diagnostics See also troubleshooting audio meter 7-18 codes C-1–C-5 ISDN codes C-1 PING test 7-17 screens 7-1–7-24 speaker test 7-18 summary 7-3 Diagnostics screens 7-2, 7-3 dialing available speeds 3-10 dial-in calling 1-3 prefix, international 3-16, 3-25 rules 3-25 for SNMP 5-9 Dialin
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 H J H.323 extension 3-9, 3-10, 3-12, 3-25 name 3-9, 3-10 H.323 Setup screen 3-9 hardware kit 1-8 help, on-screen 4-25 host name 3-5 jitter 6-3, A-2 I icons, displaying 4-7 IMUX screen 3-14 IMUX.
Index MCU 4-18 multipoint mode 4-4, 4-20 Path Navigator 4-18 software key 4-18 Multipoint Setup screen 4-20 muting auto-answer calls 4-4 N name DNS 3-5 far site 4-4 H.323 3-9, 3-10 host 3-5 system 3-2, 4-16 NAT, configuring 3-7 NetMeeting 4-13 network connectivity checklist 3-2 network interface module configuring 3-13 diagram of modules on system 2-10 installation diagram 2-10 installing 2-15 installing PRI 2-13 installing Quad BRI 2-11 installing V.
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 Q Q.
Index viewing 4-15 Streaming Call screen 4-14 StreamStation 4-13 subnet mask 3-6 subwoofer 1-2 S-Video 2-5 switch protocol, ISDN 3-14, 3-15, 3-16 system components 1-6–1-14 configuration, initial 1-5, 3-1, 3-3 deleting settings 7-7 name 3-2, 4-16 planning A-2, B-1 positioning 2-2 safety D-1 setup wizard 1-5, 3-1, 3-3 time settings 4-24 updating software 3-28 System Information screen 6-2, 7-2 System Management screens 7-2 T technical support 7-25 information to provide 7-25 telephone number 7-25 web page
Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000 external power supply 2-14 installing 2-14 power supply 2-14 Quad BRI installing 2-12 V.35/RS-449 installing 2-15 Visual Concert FX 1-4 connecting 2-16 VGA output resolution 1-12, 2-16 voice tracking troubleshooting 7-22 volume of tones and sound effects 4-11, 7-20 W web browser recommendation 3-3 web interface 4-13 See also remote management or web streaming web management.
