User manual
Monark 828 E
9
Troubleshooting guide
Symptoms Probable Cause / Corrective Action
There is a click noise when pedalling
(increases with the weight)
• The pedals are not tight. Tighten them or change pedals.
• The crank is loose. Check, tighten.
• The base bearing is loose. Contact your dealer for service.
Scratching sound is heard when
pedalling
• Check that the carriage block is taken o and that none of the covers is
scratching.
There’s a click noise and a squeak noise
when pedalling
• Loosen the chain.
No heart rate • Check that the battery is alright in the chest belt, moisten your thumbs and
click on the electrodes, a low clicking sound will be heard at the battery cover,
alternatively that the heart rate is displayed in the computer software.
• Make sure the belt ts correctly on th e test person, see Fig: Placement of
chest belt in section "Heart Rate", and that the strap is suciently tightened.
Moisten the electrodes, in severe cases it may be necessary to use gel
alternative, one drop of dish washing liquid mixed in water. Pulse signal
strength varies from person to person. Try the belt with a person known to
have a good pulse wearing a chest belt.
• Check for loose cables or jack if you have a plug-in receiver. Use another HR
receiver (HR watch or test bike monitor) to check the chest belt.
• Check that it is the correct receiver and that it is in the correct place. You
should be able to read the text on the chest belt correctly oriented.
• In case of problems, turn o WiFi, Bluetooth and similar on computers nearby.
Although some uorescent lamps can interfere with heart rate reception.
Any problems with the computer
software
• Send an email to the software developer HUR labs support:
support@hur.