Setup guide

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Technical Support
During the first year after delivery, you are entitled to physiology and software technical
support. After the first year, you can purchase the Priority Plan, entitling you to unlimited
tech support and any software updates that become available. After the first year of free
technical support, non-Priority Plan members will be charged $40.00 per incident plus
hardware or software costs. Our staff is fully knowledgeable on physiology, testing
protocols and procedures as well as operation of the TriFIT 620 system.
Contacting Polar/HealthFirst Corporation Technical Support
You can find some answers to questions on any of our software by going to :
www.polarusa.com/education/teachercorner/tutorial.asp
You can also reach us by phone, but before calling Technical Support:
1. Be able to tell us your facility name and product.
2. Have your question or problem written down as clearly as possible along with the exact
error codes, which may appear on your screen. Be sure to explain exactly which tests or
screens you were using before this error occurred.
3. It is helpful to fax any data in question (i.e.; results from tests, specific printing
questions, etc.)
4. Be at your system when you call.
Voice [phone]
Fax [phone]
E-mail [e-mail]