Monarch® 9820™/ 9830™/ 9835™ Printers al hnic c e eT y th b d lishe Pub TC9830SM Rev. B 7/98 ted Prin . t en artm p e sD tion a c i mun Com e in t h .A. U.S ©1996 Monarch Marking Systems, Inc. All rights reserved.
Table of Contents CHAPTER 1 PRINTER OVERVIEW & INSTALLATION--------------------------------------------- 1 PRINTER FEATURES---------------------------------------------------------------------------------------------------------------1 PRINTER OPTIONS -----------------------------------------------------------------------------------------------------------------1 PRINTER SPECIFICATIONS------------------------------------------------------------------------------------------------------1 STOCK SPECIFICATION
FEED ASSEMBLY------------------------------------------------------------------------------------------------------------------ 11 Platen Module------------------------------------------------------------------------------------------------------------------ 11 24VDC Stepper Motor ------------------------------------------------------------------------------------------------------- 11 Lower Supply Guide and Bi-Cell Sensor -------------------------------------------------------------------------------- 11 P
CHAPTER 6 SERVICE PROCEDURES -------------------------------------------------------------- 27 MAINTENANCE OVERVIEW---------------------------------------------------------------------------------------------------- 27 GENERAL SAFETY TIPS -------------------------------------------------------------------------------------------------------- 27 CONTROL PANEL REMOVAL -------------------------------------------------------------------------------------------------- 27 COVER HOUSING REMOVAL--------------------
APPENDIX A PRINTER ERROR/STATUS CODES ----------------------------------------------- 43 READING AN ERROR LABEL -------------------------------------------------------------------------------------------------- 43 DATA ERRORS (001 - 499)------------------------------------------------------------------------------------------------------ 43 COMMUNICATION FAILURES (410 - 499) ---------------------------------------------------------------------------------- 47 DATA FORMATTING FAILURES (571 - 619) -----------
List Of Tables Table 1 – 1 Daughter Board DIP Switches ................................................................................................................ 4 Table 1 - 2. Exterior Rear (SW2 and SW3) DIP Switch Settings .............................................................................. 5 Table 4- 1. Diagnostics Tests .................................................................................................................................. 21 Table D- 1. Stacker Control Harness.
Figure B- 4. CN 4 Control Panel............................................................................................................................. 52 Figure B- 5. CN 5 Coax/Twinax Interface................................................................................................................ 52 Figure B- 6. CN 6 Transformer Output Power ....................................................................................................... 53 Figure B- 7. CN 7 RS-232 Serial Port...........
Safety Summary Warning and caution messages appear throughout this manual. They alert you to potentially safety hazards or potential damage to equipment. The messages and there meaning are shown below. WARNING CAUTION Calls attention to practices that could cause Calls attention to improper practices that could result in a potentially serious, even lethal injury. minor injury or that could cause damage to equipment.
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CHAPTER 1 PRINTER OVERVIEW & INSTALLATION PRINTER FEATURES The 9820/9830/9835 printers are on-line table-top printers that accepts Monarch Printer Control Language II (MPCLII) data structure. They use a 203 dpi thermal printhead for printing. The printhead supports both thermal transfer (heat activated ribbon) and thermal direct (heat activated stock) printing. 9820/9830/9835 printer operation is controlled online via an RS-232 port, a Centronics® parallel port, Ethernet adapter, or a CoAx/TwinAx port.
9820/9830/9835 Service Manual Fuse, Inlet Module: Printer Overview and Installation 4.0 amp, 250 V Slo-Blow® (1 required) Fuse, Main PCB (5 to 35 degrees C) Print Speed: 2D Bar Code 2.5, 4, or 6 inches/sec Serial Bar Code 2.5 inches/sec Max Print Image: 4 inches wide (102 mm) 16 inches long (405 mm) Max Print Tolerance: +/- 0.050 inches (1.3 mm) (side to side) Feed Method: On-Demand, Continuous, and optional Peel Mode 7.
Printer Overview and Installation 9820/9830/9835 Service Manual UNPACKING THE PRINTER DOCUMENTATION 1. Clear a work area approximately four feet wide. 2. Open shipping carton top flaps. The following Documentation Package (TC9830DP or TC9835DP) is provided with each printer: 3. Remove the Documentation Package. and top pad 000655-05. • quick-set Software Diskettes • Operator’s Handbook In addition, these documents are available on your Service CD-ROM as Adobe Acrobat Reader files (.
9820/9830/9835 Service Manual Printer Overview and Installation Upper DIP Switches 1. Locate Upper or Lower DIP Switch block as shown in Figure 1-3. 2. Turn printer off and change individual DIP switches as required. Use Table 1-1 as a guide. 3. Daughter board SW1 settings are factory set. However, when replacing the Control Board Assembly, the new board must be set as shown in Table 1-1. Lower DIP Switches Figure 1 - 3. SW2/SW3 DIP Switch Location Table 1 - 1.
Printer Overview and Installation 9820/9830/9835 Service Manual Table 1 - 2.
9820/9830/9835 Service Manual Printer Overview and Installation Lower DIP Switches: SELECTION 1 2 3 4 5 6 7 8 Flow Control XON/XOFF ON OFF RTS/CTS OFF ON DTR OFF OFF Diagnostics Normal Run Mode OFF Diagnostics Mode ON Verifier OFF No Verifier ON Verifier Installed Supply Type/ Sensing Die Cut or Edge Aperture (edge sensor) OFF OFF Black Mark (center sensor) OFF ON Continuous (no sensor) ON OFF ON ON Center Aperture (center sensor) Ribbon Transfer OFF Direct ON Feed Mode Continuous OFF On-Demand ON NOTE:
CHAPTER 2 FUNCTIONAL DESCRIPTION OVERVIEW OF MODULES • Power Transformer Assembly (Power Supply and Distribution) • Control Board Assy. (Data Handling and Control) • Peel Module (Supply/Backing Separation) • Print Assembly (Thermal Control and Motion Synchronization) • Feed Assembly (Supply Alignment/Tension) • Supply Holder Assembly (Supply Guide) • Control Panel Assembly (Operator Interface) Print Assembly Control Board Assy. Supply Holder Assy. AC Inlet Module Power Transformer Assy.
9820/9830/9835 Service Manual Functional Description Power Transformer Assembly The power transformer assembly is located beneath the printer’s back cover and includes three components: Inlet Power Module The power module is attached to the printer’s rear panel just in front of the Control Board Assy. Its face plate partially extends through the rear panel to allow users access to the power receptacle, fuse box/power selector and the on/off switch. It has wire attachments to ground the Power Transformer.
Functional Description 9820/9830/9835 Service Manual Power Conversion Power conversion interface receives AC and DC voltage from the Power Transformer assembly. 35VAC is converted to +12VDC and -12VDC, while the 40VDC input is converted to +25VDC and +5VDC. Memory Control Board Assebmly contains three types of memory: Flash, DRAM and SRAM.
9820/9830/9835 Service Manual Functional Description RS-232 interface This interface allows connection to devices capable of RS-232 communications. The interface is incorporated in the microcontroller and has DIP switches to set communications parameters. The DIP switches can be set manually by the user or through software control. Centronics IEEE-1284 Parallel Interface This interface accommodates high data rates, up to 2M Bits/Second.
Functional Description 9820/9830/9835 Service Manual Ribbon Spool Drive Motors wo DC ribbon drive motors are mounded to the back of the module wall. Each motor drives a ribbon spool. The motors are connected directly to the Control Board Assembly via separate two-wire harness. fastened to the printer base. Components of the feed module are: Supply Deflector and Bi-Cell Emitter (IR LED) Bearing Blocks See Chapter 8, “Supply Sensing Systems” for more information.
9820/9830/9835 Service Manual Functional Description Printhead Locking Printhead release knob is used to release the print module from its open position. SUPPLY HOLDER ASSEMBLY Inner Guide Outer Guide Figure 2- 4. Control Panel Assembly Functional Description LEDs The three LEDs indicate general printer status and activity. LCD The three-character LCD identifies specific printer conditions through the use of numeric codes. These codes are listed and described in Appendix A.
CHAPTER 3 TROUBLESHOOTING This chapter contains suggestions for diagnostic and repair actions. PRELIMINARY CHECK The following checks should be made before going further: 1. Are the DIP switches set properly to match communication values and existing supply? See Chapter 1 for DIP Switch settings and procedures. 2. Ensure that the proper fuse has been installed. See the Operator’s Handbook. 3. Inspect printhead to ensure it is locked in place. 4. Ensure stock and ribbon are properly loaded.
9820/9830/9835 Service Manual Troubleshooting EVALUATION OF A 754 ERROR (OUT OF RIBBON) This error occurs whenever the ribbon stops turning. This can happen if the motors are not working, the stock is binding, the platen is sticky, or if any condition is present that prevents ribbon rotation. Perform the following procedure: 1. Verify Ribbon Motors are turning. If they are not, check connectors to the Control Board Assy. and the connections to the motors. 2. Verify Platen Motor is feeding.
Troubleshooting 9820/9830/9835 Service Manual The external Coax/TwinAx Interface is a 15 position connector into which is plugged either a Coax adapter cable or a TwinAx adapter cable. (All electronic activity for the serial port is limited to the Control Board Assembly. All electronic activity through CN1 is limited to the Control Board Assy.) There is a small circuit board mounted on the inside rear printer wall that interconnects the 15 position external connector with the internal CN5.
9820/9830/9835 Service Manual Troubleshooting PROBLEM SUGGESTED ACTION Partially printed data Check for status code on LCD. Verify wide/narrow printhead adjustment. Perform sensor display service test. Verify ribbon installed correctly. Confirm ribbon feed operation. Clean printhead. Confirm supply sensor operation. Send a packet you know has no syntax errors. Printing shadows or smears Check status code on LCD. Verify wide/narrow printhead adjustment.
CHAPTER 4 DIAGNOSTICS If you have any problems using SENDFILE, refer to the Sendfile Manual on your Service CD-ROM. The following diagnostics are resident in the 9820/9830/9835 printer’s firmware ROM: • Power-Up Self-Test • Test Label • Service Diagnostics (Level 1) Data Dump Mode Diagnostics Test Mode Off-line Diagnostics Tests Loopback Test (Level 2) Parallel Port Test (Level 3) • Different versions of software installed. • Clearing memory with the “Reset NVRAM” function in service diagnostics.
9820/9830/9835 Service Manual Diagnostics Parallel Port Timeout Test Test Label Virgin Reset SENDFILE Diagnostic Tests Test Label Sensor Display Service Totals Immediate Commands Job Request Printer Interactive Mode Supporting Hardware Accessories Required: Figure 4- 1. Test Labels • SENDFILE and Flashloader requires a laptop or PC connected to the printer via a serial cable. PC should be capable of communicating at 38.4 baud. • Serial Loop Back Test requires Loop Back Plug #114271.
Diagnostics 9820/9830/9835 Service Manual applies only when you are in Data Dump mode. Serial Loop Back Test This test evaluates serial port circuits on the Control Board Assembly (nothing external to the Control Board), so communication setting DIPs 1 through 10 do not affect this test. TOOLS REQUIRED: • Loop Back Plug 114271 1. Turn printer off and disconnect host serial port connector from CN 7. 2. Install Loop Back Plug into RS-232 Serial Port CN 7. See Figure 4-4 for plug wiring. 3.
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CHAPTER 5 TESTS AND ADJUSTMENTS Bridge Rectifier SERVICE TESTS 1. Set Ohm meter to 2000K scale. The following tests are described in this section: 2. Remove wires from device. 3. Black lead on Red wire terminal (labeled + on device, at the notched corner) and leave attached while moving red lead to other terminals of the device should yield: • Voltage Tests • Continuity Tests • Supply Quality NOTE: • Sensor tests are described in Chapter 8, “Supply Sensing Systems.
9820/9830/9835Service Manual Confidential 5. Following a totals number, the routine prompts another response. Any entry other than Y results in an abort. 6. Press D to return to the Sensor Display screen or press L to exit the Sensor Display test sequence. Tests and Adjustments Print Contrast Adjustment Adjust print contrast if printing is too light or too dark.
Tests and Adjustments Confidential 9820/9830/9835 Service Manual 1. Ensure printer is in Normal Mode with the printhead Wide/Narrow detents set to Wide. CHECKING SUPPLY QUALITY 2. Loosen locking screw and set eccentric at the nominal position (vertical for take-up roller, horizontal for supply roller). See Figure 5-3. The printer continuously stores data from the most recent 16 supplies printed. This checks the reflectivity of the sensor marks on the supply.
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CHAPTER 6 SERVICE PROCEDURES MAINTENANCE OVERVIEW CONTROL PANEL REMOVAL This chapter describes removal and replacement procedures for the following assemblies: TOOLS REQUIRED: Operator Control Panel Cover Housing Power Transformer Assembly Power Transformer Bridge Rectifier AC Inlet Control Board Assembly Print Assembly Bi-Cell Emitter Upper Supply Guide Printhead Module Ribbon Spool Assemblies Ribbon Roller Assemblies DC Ribbon Motors Feed Assembly Platen Module Bi-Cell Sensor Lower Guide Assembly Supp
9820/9830/9835 Service Manual Service Procedures POWER TRANSFORMER ASSEMBLY 7. Reassemble in reverse order. Bridge Rectifier Removal Maintenance of the Power Transformer involves • removing/reassembling the power transformer. • removing/reassembling the bridge rectifier. • removing/reassembling the AC Inlet.
Service Procedures 9820/9830/9835 Service Manual 1. Release wires from loop holder 2. Remove six wires leading to the transformer. 3. Remove flange screw fastening green wire from the AC Inlet to the Control Board Assembly. 4. Slide AC Inlet boot back and disconnect seven spade connectors wires. 5. Depress top and bottom retaining detents on the AC Inlet and remove it through the back of the printer. 6. Reassemble in reverse order. 6.
9820/9830/9835 Service Manual • Service Procedures ribbon motors and print assembly. Upper Supply Guide Removal 1. Remove bi-cell emitter from the upper supply guide. 2. Gently pry the supply guide from the pin and remove it. Printhead Module Removal Figure 6-4. Print Assembly TOOLS/MATERIALS REQUIRED: 1. Remove the printhead ribbon cable connector at the printhead end. 2. Remove three printhead module screws, as shown in Figure 6-4. 3.
Service Procedures 9820/9830/9835 Service Manual Latch Fascia Removal Print Assembly Removal 1. Remove two screws holding pivot retainers to the frame. 1. Remove cover housing. 2. Remove snap pin from rear latch fascia by prying gently outward with a screwdriver. 2. Lift the upper supply guide and remove the retainer pins from the upper supply guide. 3. Remove the magnet from the tunnel housing on the side facing the Control Board Assy. See Figure 6-6. Save the magnet.
9820/9830/9835 Service Manual Service Procedures 5. Unlatch the bearing block latch on each side of the platen roller by inserting a small blade screwdriver between the latch and the platen frame. While holding the latch out with the screwdriver, push the bearing block up so the latch pawl clears the hole in the platen frame. 5. Carefully remove sensor board from sensor holder. NOTE: NOTE: Remove the rivot from bearing block on printhead latch side. 6.
Service Procedures 9820/9830/9835 Service Manual Lower Supply Guide Replacement Platen Motor Removal 1. Remove Control Board Assy. 1. Reinstall sensor harness through retainer loops. 2. Remove four screws from platen motor housing. 2. Align guide frame with notches in platen frame. 3. Reassemble in reverse order. 3. Press down on guide frame until latches engage the platen frame. 4. Adjust platen motor gear. See Chapter 5.
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CHAPTER 7 USING FLASH FLASH DOWNLOADING PROCEDURES The following information should be used as a guideline for programming a 9800 series printer using DOS- Flash Download Utility. NOTE: 12. Turn printer off for 10 seconds and then back on. After printer powers up, print a test label to confirm correct operation. 13. Test printer with SENDFILE formats or the customer’s data stream. Close all applications to prevent any conflicts with the communications ports on your PC.
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CHAPTER 8 SUPPLY SENSING SYSTEMS Several supply sensing systems have been used for the 9800 series printers. This chapter contains: • Supply detection and tracking for each printer. • A description of the supply deflector, Bi-cell emitter, lower supply guide, and Bi-cell sensor. • Sensor tests and adjustments for each sensing system. • Information about the version 5.2 sensing system.
9820/9830/9835 Service Manual Supply Sensing Systems LOWER SUPPLY GUIDE/BICELL SENSOR The supply guide assembly spans the feed module frame just behind and below the platen roller. It sits within two détentes on each frame edge to maintain proper positioning. It is held in place by individual plastic tabs engaging square holes on both sides of the frame. Two center-justifying supply guides sit on top of a guide frame and are interlocked. A guide lock arm is positioned on the outside guide.
Supply Sensing Systems 9820/9830/9835 Service Manual meet, the threshold count is calculated as the sum of half of the differential between the Low and Hi AD counts captured plus the Low count. When a valid BOF has been found it is saved and used as the threshold for the TOF. NOTE: The next transition edge of importance is the TOF. It is defined as the trailing edge of the feature. Once the BOF has been found the software looks for a TOF.
9820/9830/9835 Service Manual Supply Sensing Systems 20. Remove gray scale and test printer with customer’s supplies. TX 7B RX 8A Ref 4.0 118718 118705 Figure 8- 1. Bi-Cell Sensor Adjustment NOTE: A hood covers the adjusting screw on the back of the housing. 118704 118706 REPLACING A SENSOR Use these instructions for 9835 printers version 5.0 or earlier. All of the harnesses are identified with part numbers and must be attached to the sensor board (118699).
Supply Sensing Systems 9820/9830/9835 Service Manual SENSOR SETUP WITH VERSION 5.2 OR GREATER Manufacturing sets all three sensors before a printer is shipped. Service needs to adjust the sensor if a sensor component fails in the field or for specific customer supplies. Use Sendfile Version 2.21 (or greater) to set the sensor values. The three sensors are: aperture (center), black mark (center), and die cut (edge). WARNING You must follow these steps exactly.
9820/9830/9835 Service Manual Supply Sensing Systems Version 5.2 or greater: Performing a Sensor Display Test For the new V5.2 system there will be transmissive, reflective, non-index (continuous), and center aperture. The center transmissive sensor is intended only for supplies that have an aperture hole located in the middle of the web. It is referred to as the aperture mode. The transmissive edge sensor is used for both die cut and edge aperture supplies.
APPENDIX A PRINTER ERROR/STATUS CODES This section contains the error/status codes used with the 9800 series printers. These same codes are called status codes when they are displayed on the Control Panel LCD; and error codes when they are part of Diagnostics “Status Polling” test sequences. These error/status codes are organized into Data Errors, Communications Failures, Data Formatting Failures, Machine Faults, and Hard Printer Faults. To clear an error/status code, press Clear.
9820/9830/9835 Service Manual Printer Error/Status Codes 010 Field ID number is outside range 0 to 999. 011 Field length exceeds 2710. 012 Row field position is greater than maximum stock dimension. 013 Column field position is greater than maximum stock dimension. 014 Font style must be 1, 2, 3, 4, 10, 11, 15, 16, 17, 18, or 50. 015 Character rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree).
Printer Error/Status Codes 9820/9830/9835 Service Manual 104 Batch mode must be N (new) or U (update). 105 Batch separator must be 0 (Off) or 1 (On) in the batch control field. 106 Print multiple is outside range 1 to 999. 107 Cut multiple is outside range 0 to 999. Only valid for printers with a knife. 108 Multiple part supply is outside range 1 to 5. 109 Reserved for knife usage. Only valid for printers with a knife. 200 Option number must be 1, 4, 30, 31, 42, 50, 51, 52, 60, or 61.
9820/9830/9835 Service Manual Printer Error/Status Codes 256 Ribbon selection must be 0 (direct) or 1 (transfer). 257 Feed mode must be 0 (continuous) or 1 (on-demand). 258 Supply position is outside range. 259 Contrast adjustment must be -390 to 156 dots. 260 Print adjustment must be -99 to 99 dots. 261 Margin adjustment must be -99 to 99 dots. 262 Speed adjustment must be 25 (2.5 IPS), 40 (4.0 IPS), or 60 (6.0 IPS). 263 Primary monetary symbol is invalid.
Printer Error/Status Codes 9820/9830/9835 Service Manual 325 Duplicating direction must be 0 (insert after) or 1 (insert before) in duplicate fields for graphics. 327 Amount of row adjustment must be 0 to 999 dots in duplicate fields for graphics. 328 Duplicate count must be 0 to 999. 340 Bitmap line encoding must be H (hex) or R (run length). 350 Font selector must be 1 to 9999. 351 Font data length must be 68 to 16384. 352 Insufficient font memory is available for downloaded font.
9820/9830/9835 Service Manual Printer Error/Status Codes 427 Format name is invalid. Valid name is 1 - 8 characters inside quotes or "" for a printer-assigned name. Press Clear and try to continue. 428 Batch name is invalid or graphic not found. Press Clear and try to continue. 429 A field number appears more than once in a format. 430 The format uses a graphic file that cannot be found. 433 The batch references a field number that doesn’t exist in format.
Printer Error/Status Codes 9820/9830/9835 Service Manual 752 Printer sensed a mark in wrong place. 753 Printer sensed a mark that is too long. 754 The printer is either out of ribbon or ribbon is jammed. 755 Printhead is open. Close printhead before continuing. 756 The printer is out of supplies. Load supplies. 757 Load supplies. The calibrated supply length differs by + or - .25 inches from format. Press Feed.
9820/9830/9835 Service Manual Printer Error/Status Codes HARD PRINTER FAULTS (900 - 910) Errors 900 to 910 are hard printer faults. If a 900 series error is displayed, turn the printer off, then cycle on again. If the error occurs again, the Main PCB has probably failed and needs to be replaced. Errors 905, 906, and 907 can occur at any time the printer is powered. The other 900 series errors are only indicated at Level 0, initial power-up test. Code Description 900 RAM test failure.
APPENDIX B CONNECTORS AND CABLES This appendix contains charts of the pinouts for the Control Board Assembly connectors 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 F PP STROBE bar LC PD01 LC PD03 LC PD05 LC PD07 F MC BUSY F MC SELECT N/C EMI GROUND CHASSIS GROUND CHASSIS GROUND CHASSIS GROUND CHASSIS GROUND CHASSIS GROUND CHASSIS GROUND F MC INIT bar N/C N/C 1 35 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 LC PD00 LC PD02 LC PD04 LC PD06 F MC ACK bar F MC PERROR F MC AUTOFD bar CHASSIS GROUN
9820/9830/9835ervice Manual Connectors and Cables 1 2 3 4 5 6 + 25 VDC SM PH A SM PH A bar + 25 VDC SM PH B SM PH B bar Figure B- 3. CN 3 1 3 5 7 9 11 13 15 LED 1 CHASSIS GROUND CHASSIS GROUND CHASSIS GROUND KEY 1 A KEY 2 A KEY 3 A LED 2 1 Platen Stepper Motor 2 4 6 8 10 12 14 16 + 5 VDC DISPLAY CLK DISPLAY LATCH DISPLAY DATA CHASSIS GROUND CHASSIS GROUND CHASSIS GROUND LED 3 Figure B- 4.
Connectors and Cables 9830/9835 Service Manual 1 2 3 4 5 6 15 VAC - 1 N/C CHASSIS GROUND 15 VAC - 2 + 40 VDC CHASSIS GROUND Figure B- 6. CN 6 Transformer Output Power 1 3 5 7 9 11 13 15 17 19 21 23 25 CHASSIS GROUND RXD bar CTS CHASSIS GROUND N/C N/C N/C N/C N/C N/C N/C N/C N/C 1 25 Figure B- 7.
9820/9830/9835ervice Manual Connectors and Cables 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 BOARD GROUND N/C RSWE bar BOARD GROUND MC D17 MC D19 MC D21 MC D23 MC D25 MC D27 ROMCS1 bar ROMCS1 bar BOARD GROUND MC D30 RSWE bar N/C MC A21 MC A19 MC A17 MCB A15 41 43 45 47 49 51 53 55 57 59 61 63 65 67 69 71 73 75 77 79 MCB A13 MCB A11 MCB A09 MCB A07 MCB A05 MCB A03 RSWE bar MC D15 MC D13 MC D11 MC D09 MC D07 MC D05 MC D03 MC D01 N/C N/C N/C N/C N/C 1 39 41 79 2 4 6 8 10 12 14 16 18 20 22
Connectors and Cables 1 2 9830/9835 Service Manual Daughter Board Connectors TDX ANODE TDX COMM Figure B- 10. CN 11 GND Two-wire harness connect red wire to TP5 (+25 volts) Figure B- 11. CN 14 1 2 RT_MTR_1 RT_MTR2 1 2 3 4 5 6 Figure B- 15. CN 3 To MotherBoard CN 19 1 2 Figure B- 12. CN 15 1 2 RS_MTR_1 RS_MTR2 Figure B- 13. CN 16 1 2 3 4 5 6 +12V GND -12v GND _NO_RAT( +25V) GND +12V GND -12v GND _NO_RAT( +25V) GND PEEL_MFTR_1 PEEL_MFTR_2 Figure B- 16.
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APPENDIX C CONNECTOR LOCATIONS CN14 Top pin for knife motor Figure C- 1. Control Board Assy.
9820/9830/9835 Service Manual Connector Locations Auxillary keypad connects to CN9 5-wire knife harness 4-wire knife harness Figure C-2. Control Board Assy. (Daugher Board) Legend: CN3 CN4 CN5 CN6 58 Mother Board CN19 Cutter Option Stacker Option On-Demand Sensor CN7 CN8 CN9 CN10 Reserved Reserved Reserved Peel Motor SW1 See Chapter 1 for settings TC9830SM Rev.
APPENDIX D MODEL 928 STACKER The 928 Stacker only works with a 9835 printer with a 926 Knife attached. SPECIFICATIONS FUNCTIONAL DESCRIPTION Height: 14.4 inches (366 mm) The 928 Stacker consists of the following modules: Base Width: 25.6 inches (650 mm) • Upper Transport Assembly Tag Bed: 29.6 inches (752 mm) • Upper Drive Shaft Assembly Depth: 7.9 inches (201 mm) • Lower Transport Assembly Weight: 18 pounds (8.2 kg) • Stepper Motor Shipping Weight: 30 pounds (13.
9820/9830/9835 Service Manual Model 928 Stacker 2. Turn printer off. 3. Lift the knife/printer slightly and slide the knife on to the stacker mounting plate tabs. 4. Attach stacker AC power cable to stacker and AC power outlet. 2. Ensure the stacker-to-knife harness is properly connected. 3. Inspect stacker drive belts for proper adjustment. 4. Check all wiring harness connector for proper connection. 5. Attach knife-to-stacker cable. Error Messages 6. Adjust cutter as necessary.
Model 928 Stacker 9820/9830/9835 Service Manual Table D- 2 Jam/Full Sensor Harness. Control Board CN3 Pin Full Sensor (S1) Pin 1 2 3 N/C 4 KEY 5 6 7 8 9 10 2 Jam Sensor (S2) Pin 2 1 3 3 1 4 4 Table D- 3. Extended Motor Interface Harness. (Soldered to Control Board Connector CN4) Extender Connector Pin 1 2 3 4 5 6 Signal Stepper Motor Connector Pin +24 Vdc +24 Vdc 1 2 3 4 5 6 Signal Power Switch (SW1) Table D- 4. AC Power Harness.
9820/9830/9835 Service Manual Model 928 Stacker Table D- 6. Power Supply Connector J1 Connector J1 Pin Color To 1 GND 2 N/C 3 4 N/C 5 Black On/Off Switch White AC Inlet Bearings Figure D- 2. Stacker Lubrication Points. Figure D- 1. Stacker Control Board. LUBRICATION The stacker should be lubricated whenever the idler shafts are replaced. NOTE: Do not get lubricant on stacker rollers or belts; performance could be adversely affected. 1. Turn stacker and printer off. 2.
Model 928 Stacker 9820/9830/9835 Service Manual 1. Unplug stacker power and stacker-to-knife cable. Rear Frame Full Sensor Front Frame 2. Remove side, rear, and back covers as necessary to access rollers being replaced. 3. From front main frame side, remove E-ring holding the shaft containing the rollers being replaced. Rear Cover 4. Withdraw the shaft from the rear frame side. 5. Remove rollers from the shaft while withdrawing the shaft from the frame. Electronics Cover Jam Sensor 6.
9820/9830/9835 Service Manual Model 928 Stacker removed from the stacker. Be careful not to lose the spring. 7. Remove 4 screws holding control board to standoffs. 17. Slide the front main frame off the tamper plate shaft and gently pull it clear of the stacker. 8. Slide sensor out of transport mounting and thread sensor cable through frame back to control board. 18. The old lower transport assembly should now be held in place by the four remaining plastite screws on the rear main frame (118475). 9.
APPENDIX E 926 KNIFE ASSEMBLY The 926 Knife only works with a 9835 printer. KNIFE SPECIFICATIONS Height: 8.5 inches (216mm) Width: 9.3 inches (236mm) Depth: 7.6 inches (193mm) Weight: 9.0 pounds (4.1 Kg) Shipping Wgt: 9.5 pounds (4.3 Kg) Power: 9835 Printer). Input Voltage; 24.0 Vdc. (From Output Voltage: 12.
9820/9830/9835 Service Manual Model 926 Knife 3. Check Blade Assembly alignment and ensure assembly mounting screws are tight. NOTE: 4. Verify supply type; cutter only cuts tags. Labels should not be cut. Lubricate with multi-purpose grease using a long cotton swab. Do not over lubricate. Do not get grease on knife blade or performance could be affected. 5. Check to ensure tags being used do not exceed 0.010 inch (0.25 mm) thickness. 1. Turn printer off. VOLTAGE TESTS 2.
Model 926 Knife 9820/9830/9835 Service Manual Blade Assembly Connector J4 (To 928 Stacker) Knife Assembly Mounting Screws (3) Solenoid Drive Board Motor Mounting Screws (2) Pulley Set Screw Allen Head Cap Screws Drive Motor Drive Belt Cover Cover Mounting Screws (3) Figure E-3. Knife Assembly. July 1998 TC9830SM Rev.
9820/9830/9835 Service Manual Model 926 Knife J1 To Motor J4 To 928 Stacker J2 To Solenoid J5 To Printer Daughter Board J3 To Printer Control Board Figure E-4. Drive Board Connector Locations. Blade Assembly Replacement 1. Turn printer off. Drive Board Replacement 2. Remove 928 Stacker Assembly. See Appendix D. Replace the Drive Board using the following procedure: 3. Remove three cover screws to gain access to the Blade Assembly. 1. Turn printer off. 4.
Model 926 Knife 9820/9830/9835 Service Manual 8. Adjust belt tension. 9. Squeeze halfway between pulleys. When distance from outside of one side of belt to outside of opposite side is approximately 1.0”, tighten screws on motor. Table E- 5. Drive Board Connector J4 To 928 Stacker Assembly. Pin Signal Pin 1 STKR_PRESENT 1 10. Turn printer on and test for correct operation. 2 STKR_ERROR 2 11. Replace the knife cover. 3 STKR_ENABLE 3 12.
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