Monarch 9403 Printer TC9403OH Rev. B 4/99 ©1997 Monarch Marking Systems, Inc. All rights reserved.
Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Monarch reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Monarch has made every effort to provide complete and accurate information in this manual, Monarch shall not be liable for any omissions or inaccuracies. Any update will be incorporated in a later edition of this manual. ©1997 Monarch Marking Systems, Inc.
TA B L E O F C O N T E N T S GETTING STARTED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ordering Programmer’s Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SETTING SUPPLY OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Batch Separators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supply Position . . . . . . . . . . . . . . .
Entering Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Bar Code 128. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Entering and Changing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Types of Data Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Entering a Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Standard Formats . . . . . . .
CHARACTER SETS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Character Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Uppercase Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lowercase Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Currency Symbols . . . . . . . . . . . . . . . . .
1 G E T T I N G S TA R T E D The Monarch ® 9403 printer prints text, graphics, and bar codes on thermal transfer (ribbon) or thermal direct supplies. The 9403 printer prints labels continuously (in one strip). This chapter includes information about u unpacking the printer. u connecting the power cable. u connecting the communications cable. u using the printer’s control panel.
Audience The Operator’s Handbook is for the person who prints and applies labels. Ordering Programmer’s Manuals The Packet Reference Manual, which describes how to create format and batch packets for printing labels, how to configure the printer online, how to diagnose printer error messages, and how to perform other advanced techniques can be downloaded from our Web site. You can print this manual or order a hard-copy version (part number TC9800PM).
Connecting the Power Cable To connect the power cable: CAUTION The power switch must be off while you connect any cables to the printer. Power Switch Communication Port Scanner Port The scanner port is not active. 1. Plug the power cable into the socket. Plug the other end of the cable into a grounded electrical outlet. 2. Turn on the printer. Press (I) to turn on and (O) to turn off the printer.
Establishing Communications Before the printer can accept print jobs from the host, you must u connect the communication cable to the printer and to the host. u set the communication values on the printer to match those at the host. Connecting the Communication Cable Make sure the printer is off before connecting the cable to the communication port.
About This Manual This manual explains how to u load supplies and ribbons. u set up and begin using the printer. u select menu options. u enter data. u print supplies online or offline. u perform general maintenance procedures. Menu Charts Each chapter of this manual has one or more charts showing the printer’s menu structure. For example: MAIN MENU CANCEL ALL SUPPLY PRINT MODE CONTRAST BATCH ENTRY REPEAT BATCH DEFAULTS PORT SETTINGS SETUP DIAG.
Using the Keypad You can control printer operation and enter data offline using the keypad. The printer has 21 keys allowing offline data entry. This keypad includes 7 function keys, 10 numeric keys, and 4 symbol keys. Control Keys P Interrupts printing. Enters an international character for printing when you enter P plus a three-digit code. See Appendix B for more information. e Returns the display to the next higher menu, when you press e once.
R Displays the next menu item. L Displays the previous menu item. E Selects the displayed menu item. Use the alphanumeric keys to enter batch data. To switch between characters and numbers, press s. Startup When you turn the printer on, the printer displays a copyright message. You will see other messages as the printer loads formats. The next message depends on how your printer is set up.
Selecting a Function The Main Menu has several functions (operating modes). These functions are shown in the chart below. MAIN MENU CANCEL ALL PRINT MODE BATCH ENTRY REPEAT BATCH SETUP DIAG. If the printer displays PRINT MODE Ready when you turn it on, press e to display the Main Menu. To display menu options, press the arrow keys. u When the screen displays a right arrow, press R to display more options.
Exiting an Option To exit an option, press e once. You will exit to the next higher menu. When you press e, you lose any entries you have made since the last time you pressed E. Setting Up the Printer Before you use the 9403 printer, you will need to set up your printer correctly. You may need to also refer to the Packet Reference Manual. To set up your printer: 1. Load your supply. See Chapter 3, "Loading Supplies." 2. Load your ribbon, if needed. See Chapter 2, "Loading a Ribbon." 3. Set the supply type.
8. If you do not have a verifier or scanner, check the bar code visually. A bar code that is in spec will have complete bars and clear spaces. Small alphanumeric characters will look complete. A bar code that is in spec may not look as good as one that is too dark, but it will have the highest scan rate. Dark IN SPEC Light 9. If your print quality is not satisfactory, adjust your print contrast. See Chapter 6, "Setting the Contrast." 10. Download another label.
2 LOADING SUPPLIES This chapter explains how to load supplies for continuous printing. The 9403 printer prints tags or labels in one strip. The 9403 printer uses a standard 3-inch (76.2mm) core supply.
Supply Loading Diagram The illustration below shows the correct routing for supplies and ribbon. Guide the ribbon around the ribbon guide rollers when loading.
Loading Supply 1. Remove the cover. 2. Turn the printhead lever counterclockwise to open the printhead. Printhead Lever Supply Guide 3. Remove the old supply roll. Change the ribbon when loading new supplies, if necessary (see Chapter 3, "Loading Ribbon"). 4. Slide the supply guide to the top of the supply guide roller. 5. Remove the seal from the new roll of supplies. 6. Remove the first label from the backing paper.
7. Place the roll of supplies on the supply platter so the black marks pass the sensor. 8. Feed the supply through the supply sensor and slightly past the printhead. Printhead Supply Guide Supply Sensor Supply Roll 9. Slide the supply guide down the supply guide roller until it just touches the edge of the supply strip. 10. Turn the printhead lever clockwise to close the printhead. P r i n t i n g a Te s t L a b e l Print a test label to see if your supply is loaded properly. 1. Turn the printer on.
2. Press e. You will see l MAIN MENU Print Mode r 3. Press R until you see l MAIN MENU Diagnostics 4. Press E. You will see ENTER PASSWORD: _______ The printer has a password of P, P, P, E. 5. Press P three times. 6. Press E. u If you enter the password incorrectly, the printer returns to the Main Menu. u If you enter the password correctly, you will see DIAGNOSTICS Version r 7. Press R once. Then, press E.
8. Press R twice. Then press E. You will see Print Quantity [1/999]: +1 9. Press E, and a test label prints. If the printer is not printing correctly, contact Technical Support.
3 LOADING RIBBON This chapter explains how to load a ribbon roll. There are two types of supplies: Thermal Direct specially treated thermal supplies that do not use a ribbon for printing. Thermal Transfer standard supplies that require a ribbon for printing. If you are using thermal direct supplies, do not load a ribbon.
Loading a Ribbon Roll 1. Remove the cover. 2. Turn the printhead lever counterclockwise to open the printhead. Printhead Lever 3. Rewind the supplies back onto the roll. If the printer has a used ribbon, follow steps 4-6. If there is no ribbon, skip to step 7.
4. Remove the old ribbon by pulling the wire clips as shown. Ribbon Reel Wire Clip Take-up Reel 5. Remove the ribbon cores from the wire clips and discard the old cores. 6. Place the wire clips back on the take-up reel and ribbon reel. 7. Remove the new ribbon from the package.
8. Place the full ribbon core on the ribbon reel as shown. The ribbon reel feeds the ribbon in a clockwise direction. The take-up reel winds the ribbon in a counterclockwise direction. 9. Guide the ribbon down between the printhead and the front of the printer and around the rollers as shown. Ribbon Core Printhead Take-up Core Take-up Reel 10. Place the empty take-up core on the take-up reel. 11. Press down firmly on the cores to ensure they are seated on the bases.
12. Manually turn the take-up reel as shown until the ribbon is tight. Make sure the ribbon is not wrinkled or bunched. Take-up Reel 13. Slide the supply through the printhead and slightly past the printhead, as described in Chapter 2, "Loading Supplies." 14. Turn the printhead lever clockwise to close the printhead.
3-6 Loading Ribbon
SETTING SUPPLY OPTIONS 4 This chapter explains how to set the ribbon, separators, print position, supply position, margin position, and supply type. MAIN MENU CANCEL ALL PRINT MODE SUPPLY RIBBON SEPARATORS BATCH ENTRY CONTRAST PRINT POS REPEAT BATCH SETUP DEFAULTS PORT SETTINGS SUPPLY POS MARGIN POS DIAG. SUPPLY TYPE You may need to set supply options when you change supplies.
Ribbon You have to tell the printer if your supplies require a ribbon. To change the setting, from the Main Menu select Setup, then Supply. Then, follow these steps: 1. Press L or R until you see SUPPLY Ribbon r 2. Press E to set the ribbon option. You will see the current setting, for example: RIBBON No r 3. Press L or R to see the other options. After you display the option you want, press E. Press e twice to exit to the Main Menu. If you set the Ribbon option to Yes, install a ribbon before printing.
Batch Separators A batch separator is an extra tag printed between batches that has a pinstripe pattern to make it easy to find. Batch Separator To change the setting, from the Main Menu select Setup, then Supply. Then, follow these steps: Changing this setting only affects new formats sent to the printer. 1. Press L or R until you see l SUPPLY Separators r 2. Press E to set the batch separators option. You will see the current setting, for example: SEPARATORS Off r 3.
Print Position This function adjusts where data prints vertically on the supply. Adjust the print if it is too close to the top or bottom of the supply, or overtypes the pre-printed area (see the "MONARCH" sample). One dot is 0.0049 inch. u If the data is too close to the bottom, increase the number. u If the data is too close to the top of the supply, decrease the number. Changing this setting only affects new formats sent to the printer.
3. Use the arrow keys to change the print position. Pressing R increases the value (moves the image up); L decreases it (moves the image down). Press the arrow key once to change one number at a time. 4. Press E when the number you need appears. Press e twice to exit to the Main Menu. Supply Position This function adjusts how much supply feeds out of the exit chute. You may need to adjust the supply in or out to allow u tags and labels to be removed. u die cut labels to be removed easily.
3. Use the arrow keys to change the supply position. Pressing R increases the value (feeds more supply); L decreases it (feeds less supply). Press the arrow key once to change one number at a time. 4. Press E when the number you need appears. Press e twice to exit to the Main Menu. Margin Position This function adjusts where the format prints horizontally on the supply. The adjustments are in dots (0.0049 inch), which is the smallest measurement the printer recognizes. Print too far to the left.
To change the setting, from the Main Menu select Setup, then Supply. Then, follow these steps: 1. Press L or R until you see l SUPPLY Margin Pos r 2. Press E. You will see the current setting, for example: Enter margin pos [-99/99]: +0 3. Use the arrow keys to change the margin position. Pressing R increases the value (moves the image toward the right side of the supply); L decreases it (moves the image toward the left side of the supply). u Press the arrow key once to change one number at a time.
S u p p l y Ty p e You can print on black mark or die cut supplies, but you have to tell the printer which supplies you are using. To change the setting, from the Main Menu select Setup, then Supply. Then, follow these steps: 1. Press L or R until you see l SUPPLY Supply Type 2. Press E to set the supply type option. You will see the current setting, for example: SUPPLY TYPE Black Mark r 3. Press R to see the next option. After you display the option you want, press E.
C O M M U N I C AT I O N V A L U E S 5 This chapter tells you how to set the User Communication (User Comm) values. These values provide the link for normal online printing. MAIN MENU CANCEL ALL SUPPLY PRINT MODE BATCH ENTRY CONTRAST DEFAULTS REPEAT BATCH SETUP DIAG. PORT SETTINGS USER COMM You need to set your User Comm values to match your computer’s online communications. Before entering the communication values, see your System Administrator.
Baud Rate To change the setting, from the Main Menu select Setup, Port Settings, then User Comm. Then, follow these steps: 1. Press E to set the baud rate. You will see the current setting, for example: l BAUD RATE 2400 r 2. Press L or R to display the baud rate you need, then press E. Press e three times to exit to the Main Menu. Word Length To change the setting, from the Main Menu select Setup, Port Settings, then User Comm. Then, follow these steps:. 1.
Stop Bits To change the setting, from the Main Menu select Setup, Port Settings, then User Comm. Then, follow these steps: 1. Press L or R until you see l USER COMM Stopbits r 2. Press E. You will see the current setting, for example: STOPBITS 1 r 3. Press L or R to display the number of stop bits you need, then press E. Press e three times to exit to the Main Menu. Parity To change the setting, from the Main Menu select Setup, Port Settings, then User Comm. Then, follow these steps: 1.
Flow Control To change the setting, from the Main Menu select Setup, Port Settings, then User Comm. Then, follow these steps: 1. Press L or R until you see l USER COMM Flow Control r 2. Press E. You will see the current setting, for example: l FLOW CONTROL DTR r 3. Press L or R to display the flow control you need, then press E. Press e three times to exit to the Main Menu. XON is 17; XOFF is 19. Set flow control to DTR for PC computers (unless you have XON/XOFF software).
6 SETTING CONTRAST This chapter explains how to set the contrast, which controls the darkness of the printing on your supply. MAIN MENU CANCEL ALL SUPPLY PRINT MODE CONTRAST BATCH ENTRY DEFAULTS REPEAT BATCH SETUP DIAG.
Correct contrast setting is important because it affects how well your bar codes scan and how long your printhead lasts. You can use a verifier to check bar codes for contrast. 1. From the Main Menu, press L or R until you see l MAIN MENU Setup r 2. Press E. You will be at the Setup menu. Press L or R until you see l SETUP Contrast r 3. Press E. You will see the current setting, for example: Enter contrast [-390/156]: +0 4. Use the arrow keys to change the contrast.
7 S E T T I N G D E F A U LT S This chapter explains how to select the monetary sign, secondary sign, decimal places, slashed zero, power-up mode, and prompt set. MAIN MENU CANCEL ALL PRINT MODE SUPPLY MONETARY SIGN BATCH ENTRY CONTRAST SECONDARY SIGN REPEAT BATCH DEFAULTS DECIMAL PLACES SETUP DIAG. PORT SETTINGS SLASHED ZERO POWER-UP MODE PROMPT SET You can set your printer configurations to fit your daily operation, using either the offline menus or the online configuration option.
The monetary formatting options are listed in the table below. Option Choices Default Monetary sign None/USA/UK/Japan/ Germany/France/Spain/ Italy/Sweden/Finland/ Austria/India/Russia/ Korea/Thailand/China/ Euro-Dollar No/Yes 0/1/2/3 No/Yes Online/Offline English/French/German/ Spanish USA Secondary Sign Decimal Places Slashed Zero Power-up Mode Prompt Set No 2 No Online English The monetary sign, secondary sign, and decimal places options are used in conjunction with option 42.
Monetary Sign The monetary signs available for 15 countries are shown in the table below: You can also select None if you do not want a monetary sign to print in price fields. Country Currency Description USA UK Japan Germany France Spain Italy Sweden Finland Austria India Russia Korea Thailand China Euro-Dollar $ £ ¥ 1 F P L.
To change the setting, from the Main Menu select Setup, then Defaults. Then, follow these steps: 1. Press E. You will see the current setting, for example: MONETARY SIGN USA r l 2. Press L or R until you see the country’s monetary sign you want. 3. Press E. Press e twice to exit to the Main Menu. Secondary Sign If you select USA as the monetary sign, you can print amounts less than $1.00 either by using a dollar sign and decimal ($ .30) or by using a cent sign (30¢).
3. Press L or R until you see the option you want. Then press E. Press e twice to exit to the Main Menu. Decimal Places You can set the printer for 0, 1, 2, or 3 places after the decimal in a price field. In U.S. currency, you might print prices like this: $24.00 (2 decimal places) or like this: $24 (0 decimal places). To change the setting, from the Main Menu select Setup, then Defaults. Then, follow these steps: 1. Press L or R until you see l DEFAULTS Decimal Places r 2. Press E.
To change the setting, from the Main Menu select Setup, then Defaults. Then, follow these steps: 1. Press L or R until you see l DEFAULTS Slashed Zero r 2. Press E. You will see the current setting, for example: l SLASHED ZERO Yes 3. Select the option you want. Then press E. Press e twice to exit to the Main Menu. Power-Up Mode Power-up mode lets you decide how your printer starts each time you turn it on.
3. Press L or R until you see the option you want. Then press E. Press e twice to exit to the Main Menu. Prompt Set Prompt set determines which language displays on the printer’s menu. You can select English, French, German, or Spanish. To change the setting, from the Main Menu select Setup, then Defaults. Then, follow these steps: 1. Press R until you see l DEFAULTS Prompt Set 2. Press E. You will see the current setting, for example: PROMPT SET English r 3.
7-8 Setting Defaults
8 PRINTING This chapter explains how to print, interrupt, restart, cancel, and repeat a batch. You can send format, batch, and graphic data to the printer from a host. When the printer receives the data, batches begin printing automatically. The Packet Reference Manual tells how to create, store, and download the data necessary to print batches. Before you print, make sure the printer is connected and ready to receive data.
Your printer is ready to receive and print batches when you see PRINT MODE Ready Printing begins as soon as you download the format and batch data from the host. If there are offline batches in the print queue, the offline batches print after the downloaded batches have printed. If you send formats that require operator data, use Batch Entry Mode to enter the data. See "Entering a Batch" for more information. MAIN MENU CANCEL ALL PRINT MODE BATCH ENTRY REPEAT BATCH SETUP DIAG.
You can press E to resume printing or press L or R to display the Pause Menu options. The following chart shows the Pause Menu options. PAUSE MENU CANCEL BATCH CANCEL ALL PRINT MODE RESTART BATCH SETUP DIAG. Restarting a Batch You can reprint a paused batch from the beginning (using the original quantity). 1. When you press P, you will see l PAUSE MENU Print Mode r 2. Press R until you see l PAUSE MENU Restart Batch r 3. Press E. The batch starts printing from the beginning.
Canceling a Paused Batch You can cancel a paused batch, delete a format, graphic, or font in memory, or all the batches waiting to print. If password protection has been enabled for formats, graphics, fonts, or flash, you must enter a password before they can be deleted. If password protection has not been enabled, you will not be prompted for a password to delete formats, graphics, fonts, or clear flash. See "Using Password Protection" in Chapter 10 for more information.
2. To cancel only the paused batch, press L or R until you see PAUSE MENU Cancel Batch r Then press E. The batch is deleted and the printer prints any remaining batches. 3. To cancel all the batches (including the paused batch), press L or R until you see l PAUSE MENU Cancel All r and press E. You will see Cancel Batches? No r 4. You can u exit without canceling any batches. Press e or press R to display No and then press E. The printer returns to the Pause Menu.
If you select "Yes" and password protection in enabled, you will see: Enter Password _______ Press P P P E to delete all formats. You will see l Cancel Graphic? Yes Press R or L then press E. If password protection is enabled, you must enter the password (P P P E) before all grahics are deleted. You will see l Cancel Font? Yes If you select Yes, these prompts delete ALL formats, graphics, and/or fonts in the printer. Press R or L , then press E.
To reload the three standard formats and/or service-installed formats: turn the printer off, wait five seconds, and then turn on the printer. You will see: PRINT MODE Ready Repeating a Batch Before you start printing a new batch, you can reprint the last batch. The batch can be the last one you printed completely, or one that you canceled after starting to print. MAIN MENU CANCEL ALL PRINT MODE BATCH ENTRY REPEAT BATCH SETUP DIAG. 1.
Offline Printing This section explains how to prepare your printer for offline printing and enter data. Offline printing means entering batch data from the keypad and printing batches. There are three standard formats included with your printer. See "Using the Standard Formats" for more information. You can enter numbers, letters, and a variety of symbols (including punctuation and international characters). International characters are available by pressing P and code numbers.
Here is an example of how to enter $23.00. 1. Press the $ key. The symbol $ appears. 2. Press the 2 key. The number 2 appears. 3. Press the 3 key. The number 3 appears. 4. Press the . key (below the 2 key). The symbol . appears. 5. Press the 0 key twice. The numbers 00 appear. 6. Press E when you have entered all the data for the field. Entering Letters When you use s , a caret symbol (^) appears in the upper right corner of the printer display.
Here is an example of how to enter the word Shirt. Not all fonts support lower-case letters. See Appendix B, "Character Sets," for the character set information. 1. Press s to switch to character mode. 2. Press the 1 key once. The letter S appears in upper case. 3. Press R to move the cursor to the next position on the screen. 4. Press the 9 key five times. The letter h appears in lower-case. 5. Press R to move the cursor to the next position on the screen. 6. Press the 9 key six times.
Entering Symbols You can use character codes to enter symbols. See Appendix B for a list of symbols and their corresponding character codes. To enter a character code 1. Press P. 2. Use the data entry keys to enter the three-digit character code. For example, enter 179 for ¥ . 3. Press E. Using Bar Code 128 You can enter function codes 1 - 4 for code 128 bar codes. These codes only function as code 128 data. They do not print if you enter them as data anywhere else.
Some fields specifically require numeric or alphabetic data. If you try to enter numeric data for an alpha field, or alphabetic data for a numeric field, the printer does not accept the data. Enter the correct data and press E. To change data u use L to back up, type the new data over the old data and then press E, or u press C to clear all data, then re-enter the correct data and press E. When you enter data incorrectly, the printer displays a message.
Ty p e s o f D a t a E n t r y Following are samples of the prompts you may see when entering data. Entering General Data When you see a prompt similar to the one below, you can enter a character for each blank. DEPT: DEPT _ _ _ _ Entering a Price At data entry, the price prompt includes the pricing symbols (unless you select None for Monetary Sign). Your price prompt may look like this PRICE: $0.00 ...
Entering "2-For" Price Data You can use any price field in a "2-for" pricing scheme. When entering data for a price field offline (at the printer), use the # key to separate the 2 and the price data in the "2-for" price. For example, to enter the price "Two for $5.00," enter 2#500. If you use field option 42 to format the field online as a price field, enter the quantity, a slash, and the price data. For example, to enter the price "Two for $5.00," enter 2/500.
4. Press L or R until you see the type of format you want, then press E. You will see the last format that was used, for example Select Format: FMT-1 96 r 5. Press L or R until you see the name of the format you want, then press E. 6. If this format has been used since the printer was turned on (and you have not used another format in the meantime), you will see Clear Fields? No r u Press E to keep the old data. Each field appears with the previous data.
10. Press E. You will see PRINT MODE nnnn of nnnn The first nnnn counts tags or labels as they print; the second nnnn tells you how many tags or labels are in the batch. When all the batches have printed, you will see PRINT MODE Ready Using the Standard Formats The 9403 printer comes with three standard formats. Here are examples of the standard formats with sample data. You can modify these formats by using different batch data.
To use the standard formats: 1. From the Main Menu, press L or R until you see l MAIN MENU Batch Entry r 2. Press E. Press L or R until you see the format you want to use. The Fmt Fmt Fmt standard formats are -1 96 -2 97 -3 98 3. Press E. Follow the prompts to print the batch of labels. Any other formats that you download remain in Batch Entry until you turn off the printer. The standard formats are saved when you turn off the printer; however, you must re-enter the batch data.
8-18 Printing
9 CLEANING This chapter covers cleaning the printhead and platen roller. CAUTION Do not use sharp objects to clean the printer. This may damage the printer and void your warranty.
Cleaning the Printhead and Platen Roller The rate and frequency at which you print determines how often you must clean the printer. You may need to clean the printhead and platen roller: u if there is any adhesive build-up in the supply path u daily if your printer is in an excessively dirty, hot, or humid environment u when you see voids in the print as shown: To clean the printer: 1. Turn off printer. 2. Unplug the power cord. 3. Remove the cover. 4.
5. Wind the supplies back onto the supply roll. 6. Remove the ribbon, if one is loaded. See Chapter 2, "Loading a Ribbon." 7. Moisten a cotton swab with isopropyl alcohol. 8. Rub the swab across the printhead and remove any build-up. Printhead Platen Roller 9. Clean the platen roller with a dry cloth or small brush. However, if there is adhesive gum build-up on the platen roller, moisten a cotton swab with isopropyl alcohol. Run the cotton swab or dry cloth across the platen roller.
9-4 Cleaning
10 DIAGNOSTICS This chapter explains how to perform simple diagnostic functions such as checking the software version and sensor mark quality, and printing a pattern or test label. This information will be needed if you have to contact Technical Support. MAIN MENU CANCEL ALL PRINT MODE BATCH ENTRY VERSION REPEAT BATCH USER DIAG. SUPPLY QUALITY SETUP DIAG. SERVICE DIAG. TEST PATTERN TEST LABEL PASSWORD Factory Set Password You need a password for access to diagnostic functions.
Checking the Software Version 1. From the Main Menu, press R until you see MAIN MENU Diagnostics 2. Press E. You will see ENTER PASSWORD ------Type your password. Press E. 3. From the Diagnostics Menu, press L or R until you see DIAGNOSTICS Version R Press E. You will see M9403 PN118628 V 1.0 u Line one lists the printer model number (M9403) and the part number for the printer ROM. u Line two is the version of software in the printer.
P r i n t i n g a Te s t P a t t e r n 1. From the Diagnostics Menu, press L or R until you see l DIAGNOSTICS User Diag. r 2. Press E. You will see USER DIAG Supply Quantity r 3. Press R until you see l USER DIAG Test Pattern r 4. Press E. You will see Label Width [120/200]: +120 5. Press E. You will see Print Quantity [1/999]: +1 6. Press L or R to select the quantity of test patterns you want to print. Press E.
P r i n t i n g a Te s t L a b e l See "Printing a Test Label" in Chapter 3 for more information. If you need to call Technical Support, print a test label. 1. From the Diagnostic Menu, press L or R until you see l DIAGNOSTICS User Diag r 2. Press E and L or R until you see l USER DIAG Test Label 3. Press E. You will see PRINT QUANTITY [1/999]: +1 4. Select the number of labels you want to print using L or R. Press E.
The test label displays u printer model number u software version number u number of inches printed to date u user COM port settings u a test pattern. This information will help Technical Support diagnose the problem. Refer to the Packet Reference Manual for more information about the test label. Checking Sensor Mark Quality The printer continuously stores data from the most recent 16 supplies printed. This checks the quality of the sensor marks on the supply.
If you have printed labels since turning the printer on, you will see Len Min Max OK 0290 036 188 Y The Len listing is the length of the supply in dots. The other information describes the sense mark reading on the supply. Press R to see other readings. The printer stores readings on the last 16 tags or labels printed. Using Password Protection The password protection feature has been added to help prevent formats, graphics, fonts, or flash from accidentally being deleted from the printer’s memory.
3. Press E. You will see Enable Password? No r The default for password protection is "No," so you will always see "No" even if passwords are enabled. 4. If you do not want the user to enter a password before they can delete formats, graphics, fonts or clear flash, press E. You return to the User Diagnostics Menu. OR Press R to display "Yes" and press E. The password protection is enabled for formats, graphics, fonts, and flash. You return to the User Diagnostics Menu. 5.
10-8 Diagnostics
11 TROUBLESHOOTING This chapter provides explanations of the error messages you may receive while using the 9403 printer. There are two types of error messages: u Data Errors u Communication Errors Some errors numbered 400-438 and 500-574 are internal software errors. If you have trouble loading supplies or performing maintenance, see Chapter 3, "Loading Supplies," or Chapter 9, "Cleaning." If you have a problem you cannot solve, contact Technical Support. To clear an error, press E.
Start Up and Printing Problem Action Error message appears during startup. Continually feeds supply without printing. Turn power off. Wait five seconds, then turn power on again. If an error message appears again, call Technical Support. Turn power off. Check supply path to be sure supply is through supply sensor and supply guides touch top edge of supply. Be sure supply roll is correctly loaded. Adjust the Print Position, Margin Position, or Supply Position as necessary. Change supply. Change ribbon.
Problem Action Voids in printing. Clean the printhead. Wrong supply type. Change supply. Ribbon loaded incorrectly. Reload ribbon. Call Technical Support for printer adjustment. Load a new ribbon. "Check ribbon" message appears. "Out of Paper" message appears. Reload ribbon. Replace the supply roll. Make sure supplies are loaded correctly. Data Errors Errors 001 to 499 are Data Errors.
011 Field length exceeds 2710. 012 Row field position is greater than the maximum stock dimension. 013 Column field position is greater than the maximum stock dimension. 014 Font selector is invalid. 015 Character rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree). 016 Field rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree). 017 Field restriction must be V (variable) or F (fixed).
040 Line thickness must be 0 to 99 dots. 041 Line direction must be 0, 90, 180, or 270. 042 The line segment or box end row is defined outside of printable area. 043 The line segment or box end column is defined outside of printable area. 044 Dot pattern for line or box must be "". 045 Line length is defined beyond the maximum length. 046 Line type must be S (segment) or V (vector). 051 Imaging mode in the graphic header must be 0. 101 Format referenced by batch not in memory.
204 Source field must be 0 to 999. 205 Copy type must be 1 (Copy after rules) or 2 (Copy before rules). 206 Increment/Decrement selection must be I (increment) or D (decrement). 207 Incrementing start position must be 0 to 2710. 208 Incrementing end position must be 0 to 2710. 209 The incrementing amount must be 0 to 999. 210 Security value for a PDF417 bar code must be 0 to 8. 211 Narrow element value is less than 1 or greater than 99.
223 Option is not valid for the field. 224 Bar code Intercharacter gap must be 0 to 99 in printer dots. 251 Power up mode must be 0 (online) or 1 (offline). 252 Language selection must be 0 (English). 253 Batch separator code must be 0 (off) or 1 (on) in the system setup packet. 254 Slash zero selection must be 0 (standard zero) or 1 (slash zero). 255 Supply type must be 0 (black mark) or 1 (die cut). 256 Ribbon selection must be 0 (direct) or 1 (transfer).
268 Word length selection must be 0 (7 bits) or 1 (8 bits). 269 Stop bits selection must be 0 (1 bit) or 1 (2 bits). 270 Parity selection must be 0 (none), 1 (odd), or 2 (even). 271 Flow control selection must be 0 (none), 1 (DTR/DSR), 2 (CTS/RTS), or 3 (XON/XOFF). 272 Internal code page selection must be 0 (Internal), 1 (ANSI), 2 (DOS 437), or 3 (DOS 850). 273 Cut adjustment must be -300 to 300 dots. 282 RS232 Trailer string is too long. Use a maximum of 3 characters.
314 Check digit algorithm must be D (sum of digits) or P (sum of products). 325 Duplicating direction must be 0 or 1. 327 Amount of row adjustment must be 0 to 999. 328 Duplicate count must be 0 to 999. 340 Bitmap line encoding must be H (Hex) or R (Run length). 350 Font selector must be 1 to 9999. 351 Font data length must be 68 to 16384. 352 Insufficient font memory is available for the downloaded font. 380 Job request is outside the range 0 to 4. 400 Invalid character following {.
The valid options for printer Port Settings are shown below. The default values are shown in bold. Baud rate Word length Stop bits Parity Flow control Reset 1200, 2400, 4800, 9600, 19200 7 or 8 1 or 2 Odd, Even, None None, Xon/Xoff, DTR, CTS Yes or No Error Description/Action 409 Printer memory is full. 410 Parity mismatch. 411 Framing error (baud rate mismatch). 412 Flow control mismatch. 413 Receive buffer is full. Check flow control settings.
Data Formatting Errors Errors 571 to 618 are data formatting errors. This type of error happens when a field prints incorrectly. Your System Administrator can correct the format, batch, or graphic packet and send the print job again. For errors 571 to 614, the printer will still print, but the data may be incomplete, missing, or contain incorrect data. Error Description/Action 571 UPC or EAN bar code data length in the batch doesn’t fit the format.
616 A bad dot falls on a bar code and the dot cannot be shifted. Call Customer Service to order a new printhead or printhead kit. 618 Magnification must be 1 to 7. Machine Faults Errors 700 to 765 happen when there is a problem with the printer. For errors 700-704, press Enter and try to continue printing. If the error reappears, call Technical Support. Error Description/Action 700 An error is pending, and the printer cannot continue with the batch.
754 Out of ribbon or ribbon jam. Check or load ribbon. Remove any slack in the ribbon by turning the take-up reel clockwise. 755 Printhead is open. Close the printhead. 756 Out of supplies. Load supplies. 757 Reload supplies (supply length mismatch). 758 The supply was not seen or the on-demand sensor is not working correctly. Check for a supply jam, clear the supply path, or reload supplies. This error may occur if you remove a label too quickly in the on-demand mode.
770 The print motor is not ready. Call Technical Support. 771 The format specified by the application was not found. Reload your application and format and try again. 790 The printer is busy. Wait until the printer is idle (not receiving data or no batch waiting to print) before you send any packets. This error may occur when you try to print a test label if the printer is busy. 791 The printer has an error pending. Turn off the printer. Wait 15 seconds and turn it back on. Resend the packets.
Printer Display Description/Action POWER DOWN Intr Test Failure Interrupt test failed. POWER DOWN Low System RAM Not enough RAM for system. All formats, batches, graphics, and SETUP data are lost. POWER DOWN Illegal Intr# Illegal interrupt occurred. POWER DOWN NMI Received Non-maskable interrupt occurred. POWER DOWN Low Appl RAM Not enough RAM for application. All formats, batches, graphics, and SETUP data are lost. POWER DOWN NVRAM Sum Fail RAM checksum test failed.
11 - 16 Troubleshooting
A S P E C I F I C AT I O N S Printer Length: 16.5 inches (419 mm) Width: 10 inches (254 mm) Height: 9 inches (229 mm) Weight: 15.5 lb. (7.05 kg) Shipping Weight: 22 lb. (10 kg) Power: Domestic: 115 VAC, 80W, .7A, 60 Hz. International: 230 VAC, 80W, .35A, 50 Hz. Display: Liquid crystal display with 2 lines 16 characters per line Printhead: Thermal at 2.2 inches wide (56 mm / 448 dots) 203 dots/inch (8.
Operating Limits: For Thermal Transfer: 40°F to 95°F (4°C to 35°C) For Thermal Direct: 40°F to 110°F (4°C to 43°C) Ribbon widths: 1.26 inches (32.0 mm) 1.57 inches (39.88 mm) 2.10 inches (53.34 mm) Ribbon length: 308.4 feet (94 meters) Ribbon storage: 41°F to 95°F (5°C to 35°C). DO NOT leave ribbons in direct sunlight, high temperatures, or high humidity. Print speed: 2 inches (51.0 mm) per second Max. print image: 2 inches (51.
B CHARACTER SETS Character Sets The following lists show the characters available in the fonts for the 9403 printer. Standard Font Reduced Font These samples were printed using the Internal Symbol Set.
Bold Font OCRA-like Font CG Triumvirate Bold Font CG Triumvirate Font B-2 Character Sets
Uppercase Letters Use Character Mode to enter the offline code. Char. Online Code Offline Code Char.
Lowercase Letters These letters are available only in Standard and Reduced fonts. Char. Online Code Offline Code Char.
Currency Symbols You can enter international currency symbols offline by setting the default monetary sign to the desired country setting and pressing the $ key. The $ enters the monetary sign that is currently active. s /$ enters the secondary sign (for example, ¢ in U.S. currency). To change the monetary sign, see Chapter 7, "Setting Defaults." Char. Online Code Offline Code Char.
Punctuation and Symbols Char. . Online Offline Code Code . . Char. , Online Offline Code Code , , {1 { }1 } ]2 ] > > ) ) " " : : [2 [ < < ( ( ’ ’ ; ; s. . s. . . s.... s. . . . . s. . . . . . s.......
Char. Online Code Offline Code Char.
Char. Online Code Offline Code Char.
GLOSSARY batch Group of tags or labels that contain the same data. batch separator Extra tag between batches that shows where one batch ends and the next one begins. character Letter, number, or symbol. continuous Feed mode in which the printer prints all the tags in a batch without stopping. cursor Underline symbol that shows where you are on the screen. data entry keypad 21-key keypad that includes letters and numbers. digits Numbers only.
queue Batches waiting to print (also includes the batch that is printing). supplies Tags or labels used for printing.
