Use and Care Manual

Why is my device’s filter status red and device shutting down?
We understand that our customers lead busy lives and may forget to change
the filter, which prevents them from having the cleanest air possible. Once a
Molekule Air Pro’s PECO-Filter status indicator is red, this means the filter is
beyond recommended usage and you should immediately replace your
PECO-Filter. If you don’t yet have your replacement filter, order it now. In the
meantime, you can temporarily restart the device by tapping the display. It will
restart for a little bit, and then repeatedly go into standby until you replace it.
Why is my device unresponsive, and I’m seeing an error message?
Something has triggered a fatal error. Unfortunately, your device is no longer
operational. Please contact Molekule Customer Support from 8am-5pm PT,
seven days a week at [phone] to see if your device is under warranty
and how to get a replacement unit.
Why won’t my device power on?
If you touch the device display and it doesn’t turn on, follow these recommended steps:
• Make sure the device is plugged into a working outlet.
• Make sure the power cord is fully plugged into the bottom of the device.
• Make sure the PECO-Filter inside the device is unwrapped.
• Make sure your PECO-Filter has been verified by inserting it into the device,
twisting the device core closed, and waiting for the PECO-Filter status
light to turn green.
Does Molekule Air Pro emit WiFi signals?
Air Pro has built-in hardware that does emit WiFi signals. You can turn WiFi radio
off in the Settings menu.
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Frequently asked questions