Full Product Manual

Help & Support
08
Frequently Asked Questions
09
Help & Support
We’re here to help you breathe easier. If you have issues with your device, filter,
or account:
Visit us
help.molekule.com
Call us seven days a week, 8am-5pm PT
[phone]
Frequently Asked Questions
How do PECO-Filter auto-refills work?
Molekule Air Mini+ ships with one PECO-Filter. We offer a PECO-Filter auto-
refill plan to help ensure you have clean air when you need it. PECO-Filters are
automatically shipped to your doorstep.
To start or manage your auto-refill plan, go to Molekule.com
Why does my device come with a bag of activated carbon on top and why does it
have an odor?
Like any new product, your device encounters odors and volatile organic
compounds (VOCs) during manufacturing and shipping. To reduce their initial
presence in the air before you’ve plugged in your device and activated the PECO
destruction process, each Molekule Air Min+i ships with a small bag of activated
carbon, which you can dispose of. While the bag acts mostly as a deodorizer during
the shipping process, your device may still have a noticeable odor by the time it
arrives. This initial odor should dissipate within 24-48 hours of continuous device
usage.