User Manual Part 2

Devices Tab
SpectraGuard® Enterprise User Guide
76
Packet Level Troubleshooting for an Client
1. Select the Troubleshooting Mode and set the corresponding Timeout interval. If you select Packet
Level Troubleshooting, ensure that the Sensor used for troubleshooting is reachable from the computer
used to launch the Console.
Note: A troubleshooting session automatically times out or terminates after the Timeout irrespective of the activity. You can
manually stop troubleshooting from the device context-sensitive menu by selecting Stop Troubleshooting or from the
Troubleshooting tab by clicking <Stop Troubleshooting>.
2. Under Sensor Selection, select the Sensor to use for troubleshooting. Sensor Status appears as Normal
Operation, Busy in Quarantine, or Busy in Troubleshooting. Within each category, Sensors are sorted based
on availability and signal strength.
Note: Do not select a Sensor that is Busy in Quarantine or Busy in Troubleshooting. If you select a Sensor that is Busy in
Quarantine, the troubleshooting operation fails.
3. Under Protocol and Channel Selection:
If the Client is associated to an AP, by default the Client troubleshoots on the Protocol (802.11an or
802.11b/gn) and Channel of the AP on which the Client is associated.
If the Client is not associated to any AP, then by default both the protocols 802.11an and
802.11b/gn are selected and Rotate on all channels is selected. The user can also select the 802.11n
protocol, the corresponding channel(s) and width on which the chosen Sensor should initiate
troubleshooting.
Note: A Configuration template is assigned to each Sensor. The Channels list contains only those channels enabled for scanning
in that Configuration template. If no channel in a Protocol is enabled, then the Protocol option is disabled. Thus, the Channels
list and the status of the Protocol checkboxes change with the Sensor selected.
4. Under Packet Selection, choose to view all the packets visible to the selected Sensor or only the packets
from the selected device visible to the Sensor.