User Manual Part 2

Devices Tab

SpectraGuard® Enterprise User Guide

3. Under Protocol and Channel Selection:

 The Protocol and Channel on which the AP is operating automatically selects by default.

 For Merged APs in the MAC/Protocol field, For all BSSIDs automatically selects by default. A

message is displayed that “Please select BSSID to troubleshoot”. Select a BSSID from the

MAC/Protocol field’s drop-down list to initiate troubleshooting.

Note: A Configuration template is assigned to each Sensor. The Channels list contains only those channels enabled for scanning

in that Configuration template. If no channel in a Protocol is enabled, then the Protocol option is disabled. Thus, the Channels

list and the status of the Protocol checkboxes change with the Sensor selected.

4. Under Packet Selection, choose to view all the packets visible to the selected Sensor or only the packets

from the selected device visible to the Sensor.

5. Click Start Troubleshooting to begin the session. If the Sensor is assigned a Configuration template,

where no channels are selected for scanning, an error message displays.

Packet Level Troubleshooting Confirm Dialog

6. On the Confirm dialog, you may have two or three packet capture tool options, depending on the

licensing agreement with AirTight Inc. Select a packet capture tool.

If you have a product license that has OmniPeek support, you have three packet capture tool options –

Wireshark, OmniPeek, and ‘Other’. If you have a product license that does not have OmniPeek support, you

have two packet capture tool options – Wireshark and ‘Other’. Select the ‘Other’ option for other tools that you

can use to capture packets. Typical packet capture tools are Tcpdump, Ethereal, Wireshark, OmniPeek, and

others. You must use Tcpdump and Ethereal with Rpcap support. Tcpdump, Ethereal, and Wireshark are

available freely on the Internet.

7. If you click Wireshark, and the application is installed correctly, the system launches the application and

the packet capture session begins immediately. Alternatively, if you do not have Wireshark installed, an

Error dialog appears.