User's Manual
Table Of Contents
Troubleshooting
After the C120 is powered ON and connected to Ethernet, if the status of LED 1 (Power)
remains Solid Orange
, it indicates that the AP is not able to function normally. The
following guidelines may help you to quickly diagnose and ix the problem.
1. Ensure that the Ethernet cable is plugged into the correct port on the C120 and the
other end of the cable is plugged into an Ethernet jack or port on a switch that is
turned ON.
2. If the C120 did not receive a valid IP address from the DHCP server, ensure that a
DHCP server is ON and available on the VLAN/subnet to which the AP is connected.
If the AP still fails to get a valid IP address, reboot it once to see if that resolves the
problem.
3. If you are using Mojo Cloud Services, make sure that Internet connectivity is
available from the VLAN/subnet to which the AP is connected. Check if the required
ports for AP and Server communication – UDP 3851 and default HTTP (TCP port 80)
– are open on the Firewall. If you are using a Proxy, Web accelerator or URL content
iltering, make sure the settings allow communication between the AP and Mojo
Cloud Services.
4. This is a rare occurrence and usually indicates a failure of the Wi-Fi radio. Try
rebooting the AP once to check if it functions normally.
After following these guidelines, if you are still unable to resolve the problem, contact the
local Mojo Networks Sales Engineer or 24/7 Mojo Networks Technical Support.
Tel: +1 (650) 641 0027 Email: support@mojonetworks.com
Mojo Networks, Inc. 339 N. Bernardo Avenue #200, Mountain View, CA 94043
T +1.877.424.7844 T 650.961.1111 F 650.961.1169 www.mojonetworks.com info@mojonetworks.com
© 2016 Mojo Networks, Inc. All rights reserved. Mojo Networks and the Mojo Networks logo are trademarks, and Mojo is a registered
trademark of Mojo Networks, Inc. All other trademarks mentioned herein are properties of their respective owners. Speciications are
subject to change without notice.
LED Status
What does it mean?
Power Ethernet (LAN1) Wi-Fi
(2.4/5GHz)
Solid Orange Solid Green Any No active Ethernet link
1
Solid Orange Fast Blink Green Any Did not receive a valid IP address via
DHCP
2
Solid Orange
Slow Blink
Green
Any
Unable to connect to the Mojo Cloud
Services or Mojo Server
3
Solid Orange Solid Orange Any Radio interface error
4