User's Guide

AirTight Management Console User Guide
210
1.
Click the Notifications icon at the top right corner. The active troubleshooting sessions are displayed
along with other notifications, if any.
2.
Click the notification for active troubleshooting sessions. A list of sensor troubleshooting sessions is
displayed.
3.
Select the check box for the troubleshooting session to terminate.
4.
Click Stop. The troubleshooting session is terminated and a message indicating the termination of
the troubleshooting session is displayed. If the Upload to Server option has been selected as
Streaming option under Troubleshooting Mode, the packet capture history is uploaded to the
AirTight server.
Download Packet Capture
AirTight server maintains a packet capture history for the troubleshooting instances for a period of 30
minutes, after you stop troubleshooting.
You can download this history and save them for future reference. The packet captures are available in
.pcap format.
To download a packet capture file, do the following.
1.
Select the required location from the location tree.
2.
Click Devices.
3.
Select the APs tab.
4.
Click the More>Previous Packet Captures option on the tool bar. The Packet Capture dialog box
appears. The list of files is displayed with the file name, file size in KB, troubleshooting start time and
troubleshooting stop time.
5.
Click the Download link for the packet capture file to download and select the path to store it. The
packet capture file is saved to the specified location.
If you are an AirTight Cloud Services user, and wish to upload the packet capture file to WizShark from
AirTight Management Console, click the View in WizShark link. The file is directly uploaded to WizShark
and WizShark opens up in a separate browser tab or browser window. You can then analyze the packet
capture file using WizShark.
Delete Packet Capture
AirTight server maintains a packet capture history for the troubleshooting instances for a period of 30
minutes, after you stop troubleshooting.
You can delete this packet capture history from the server. The packet capture files are available in .pcap
format.
To delete a packet capture file, do the following.
1.
Select the required location from the location tree.
2.
Click Devices.
3.
Select the APs tab.
4.
Click the More>Previous Packet Captures option on the tool bar. The Previous Packet Capture
dialog box appears. The list of files is displayed with the file name, file size in KB, troubleshooting
start time and troubleshooting stop time.
5.
Select the check box for the log file to delete. You can select multiple files to delete at a time.
6.
Click the icon. A message to confirm the deletion appears
7.
Click Yes to confirm deletion of selected files.
Delete AP