User's Guide

AirTight Management Console User Guide
208
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The file size must not exceed the maximum file size prescribed by WizShark.
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When the file is uploaded, the total storage quota for your account must not be exceeded.
Troubleshoot AP in Packet Level Mode with Wireshark on local machine
To troubleshoot an AP in packet level mode, do the following.
1.
Click Devices.
2.
Select the APs tab.
3.
Select the check box for the AP to troubleshoot.
4.
Click the More>Packet Capture option on the tool bar. The Troubleshoot AP dialog box appears.
5.
Select the check box for the sensor from the list of AirTight devices operating as sensors, using which
you want to troubleshoot the AP. The sensors seeing the device are sorted based on their availability
and signal strength.
6.
Select the Live Packet Capture option under Troubleshooting Mode.
7.
Select Streaming option as Wireshark on local machine.
8.
Specify the time-out interval in Timeout. The default time-out for packet level troubleshooting mode is
5 mins. Minimum allowed value is 1 minute and maximum is 720 minutes for the time-out.
9.
Select the type of packets you want to see while troubleshooting under Traffic Selection. If you want
to capture all packets visible to the troubleshooting AirTight device, select the All packets on the
channel option. If you want to view only packets from the AP visible to the troubleshooting sensor,
select the Only packets for the selected BSSID <BSSID value> option.
10.
In the Protocol and Channel Selection section, select the protocols and channel for which you want
to troubleshoot. If you want to select a single channel, select the Select Channel option and specify
the channel number and Width (channel offset). By default, the protocol and channels are displayed
based on the device template applied to the troubleshooting sensor. You can select a different
protocol and/or channel, if required. Alternatively, you can select the Rotate on all Channels option,
to troubleshoot on all available channels.
11.
Click Start Troubleshooting to start the troubleshooting. The sensor is enabled to capture live
packets.
12.
Select an appropriate tool for live packet capture. If you don't have the tools already installed, you
can download Wireshark or any other tool.
13.
To view the packet capture, open the command line interface of the operating system installed on
your computer and execute the command shown under Wireshark or any other packet capture tool.
The Troubleshooting in Packet Level Mode dialog box gives a guideline to the command to
execute for Wireshark..
Troubleshoot AP in Packet Level Mode to upload Packet History to AirTight
server
To troubleshoot an AP in packet level mode, do the following.
1.
Click Devices.
2.
Select the APs tab.
3.
Select the check box for the AP to troubleshoot.
4.
Click the More>Packet Capture option on the tool bar. The Troubleshoot AP dialog box appears.
5.
Select the check box for the sensor from the list of AirTight devices operating as sensors, using which
you want to troubleshoot the AP. The sensors seeing the device are sorted based on their availability
and signal strength.
6.
Select the Live Packet Capture option under Troubleshooting Mode.
7.
Select Streaming option as Upload to Server.
8.
Enter a suitable prefix for the file name in Filename Prefix. This helps you identify the
troubleshooting files when you download the packet history.