Warranty Guide

Residential
Warranty Guide
Sheet Vinyl Flooring
This document is reviewed on an ongoing basis.
MOHK19014 9/194
What is NOT Covered by this Warranty
1. Product sold by the manufacturer as other than “rst quality.”
2. Loose lay installation of more than 25 square yards and no more than one seam.
3. Improper Installation: Material installed not in accordance with Mohawk Residential Guide, including any and all problems caused by the use
of non-recommended adhesive or seam bonds/sealer, underlayment and/or preparation of the substrate are not warranted.
Installation errors are not manufacturing related conditions. Mohawk does not warrant installer workmanship.
4. Mohawk will not pay for labor costs to repair or replace material with visible conditions that were apparent before installation.
5. Improper maintenance which results in loss of gloss or buildup of a dulling lm. This includes damaged caused by steam mops.
6. Damage resulting from neglect or misuse of strong detergents, chemicals, corrosives; including but not limited to stains from paints, dyes,
mats, fertilizers or other similar materials.
7. Damage caused by moving appliances or heavy furniture without protecting the oor. (Always protect oor by using plywood or hard board
runways when moving heavy objects and also when using an appliance dolly, heavy objects equipped with wheels or rollers, including two
and four wheel carts etc.)
8. Damage resulting from accidents, casualty events, abuse or improper usage (including pet related damage, including chewing, digging,
clawing, etc.). Accidents, abuse and improper usage are dened as, but are not limited to damage caused by: casters*** on furniture,
rotating beater bars on vacuum cleaners, burns, cuts, impact from heavy and sharp objects, narrow or spike heels, cleats, etc., as well as,
damage resulting from unprotected furniture legs.
9. Damage caused by rolling loads or wheel chairs (motorized and non-motorized).
10. Damage caused by appliance or plumbing leaks.
11. Radiant heat must not exceed 85 °F (29°C) and be approved by the manufacturer for the use of their product with resilient vinyl ooring
applications.
12. Problems or damage due to excessive moisture or hydrostatic pressure from the sub-oor including ph levels outside the Mohawk
Residential Installation Guidelines.*
13. Discoloration caused by use of latex or rubber-backed oor mats. Note that some synthetic backed carpets contain latex in the
manufacturing process that may discolor your vinyl. Always use mats marked as “nonstaining.”
14. Damage caused by remodel or construction related activities.
15. Discoloration caused by asphalt walk off trafc on products without a polyurethane lacquer (these products will not be warranted under our
Yellowing Stain Resistant Warranty).
16. Discoloration caused by wheeled trafc.
17. Discoloration caused by rubber pads, rubber wheels, rubber tires, rubber rollers, automotive tires, etc.
18. Flooring installed on stairs is excluded from warranty coverage.
19. Installation of residential product in a commercial environment. Mohawk recommends installation of commercially warranted product only in
commercial settings.