Warranty

MOHAWK Residential Warranty Details

Warranty Remedy

If your Mohawk floor fails to perform as stated in the applicable Mohawk General Residential Limited Warranty, Mohawk

will determine whether it will assist in the repair of the defective area or supply new material of the same color, design or

grade if available. If unavailable or discontinued, Mohawk reserves the right to select and supply similar material. At times,

it may be necessary to contract a Certified Inspector to determine unknown causes; Mohawk reserves the right to

determine if this action is necessary or not.

If Mohawk authorizes repairs or replacement of a section as a result of a warranty claim, you will be required to clear

any items placed over the affected area subsequent to the original installation. Mohawk will not credit or reimburse

cost associated with the removal of those items.

Mohawk will reimburse reasonable labor costs (up to 100%) based on a detailed statement if professional installation

was paid for when the original floor was installed for years 1 and 2. For years 3 through 5, 50% of reasonable labor

costs will be reimbursed if professional installation was paid for when the original floor was installed. After 5 years,

there will be no reimbursement for installation labor.

Labor reimbursement will not be considered for installations not adhering to the Mohawk Residential Installation

Guide*.

4. Warranty coverage for a replacement floor will be limited to the remaining portion of the original warranty.

If there is a question as to what is considered “reasonable cost,” please call 888-225-8287 and ask for our Claims

Department.

Consequential or Incidental Damages

Mohawk EXCLUDES AND WILL NOT PAY CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER THESE LIMITED

WARRANTIES. By this we mean that Mohawk will not credit or pay for any loss, expense, or damage other than to the

flooring itself that may result from a manufacturing related defects in the flooring. Some examples of consequential or

incidental damages are: replacement of subfloors or underlayments, trim moldings, disconnecting / reconnecting

appliances or fixtures as well as moving of furniture.

NOTE:

If your floor is replaced because of discoloration due to “bottom up staining,” mold or mildew growth or asphalt /

non-asphalt tracking**, this is considered a site-related condition and the replacement floor will not be warranted against

future discoloration or staining.

THERE ARE NO WARRANTIES BEYOND THIS EXPRESSED WARRANTY. ALL OTHER WARRANTIES INCLUDING

IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, ARE

EXCLUDED. PLEASE NOTE: SOME STATES AND PROVIDENCES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS

ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO

YOU.

For details on how to file a claim, please refer to our “How to File a Claim”(p.21) section.

* The installation manual is reviewed on a regular basis, and floors must be installed according to the recommendations that are current

and available at the time of installation.

** Mohawk recommends non-asphalt sealers to help avoid walk off staining.

This document is reviewed on an ongoing basis.

4/6/16