Warranty Guide

4
Mohawk Limited Olen Stain Resistance Warranty
For all PermaStrand
®
products
Mohawk warrants that the surface pile of this carpet will resist
stains by most household foods and beverages for a period of time
specied in the PermaStrand
®
chart (in the "Mohawk Warranty
Chart" section of this brochure) from the original date of installation.
If, within the warranted period, permanent staining should occur
that cannot be removed using recommended methods by a
certied carpet-care professional, Mohawk will handle such
claims as stated in the “Mohawk’s Limited Liability” section of this
warranty booklet.
What Is Not Covered
In addition to the warranty exclusions listed in the “Carpet Warranty
and Carpet Characteristic Exclusions” section of this brochure,
also specically excluded from this warranty is damage or residual
stains caused by non-food and non-beverage substances, in
addition to foods and beverages that contain strongly colored
natural disperse dyes as found, for example, in mustard, coffee,
herbal tea, red wine, and hot beverages, as well as substances
which destroy or change the color of carpets, such as bleaches,
acne medications, drain cleaners, plant food, vomit, urine, and
feces. This warranty applies to carpet manufactured using
PermaStrand
®
olen bers only and does not apply to any other
bers.
Mohawk Limited Lifetime All Pet Stain Warranty
For SmartStrand
®
Forever Clean products
Mohawk warrants that the surface pile of this carpet will resist
stains from all domestic pets, including vomit, urine, or feces, for
the life of the carpet from the original date of installation. If above-
mentioned stains are saturated and result in wicking, these stains
will release with additional recleaning for the life of the carpet
from the original date of installation. (Wicking is dened as a
reappearance of previously cleaned stains due to liquid remaining in
carpet backing or padding.) If permanent staining should occur that
cannot be removed using recommended methods by a certied
carpet-care professional, Mohawk will handle such claims as stated
in the "Mohawk's Limited Liability" section of this booklet.
What Is Not Covered
Specically excluded from this warranty is damage or stains
caused by any vomit, urine, or feces other than domestic pets. This
warranty applies only to carpet manufactured with the specic
above-mentioned bers and not to any other product.
Pet urine can erode and destroy carpet backing, resulting in carpet
delamination which is not covered under this warranty. This
warranty applies to stains only and does not cover odors.