Warranty Guide
1
SmartStrand
™
Forever Clean with Mohawk
SmartCushion
™
provides the ultimate protection
against stains and odors associated with pet accidents.
SmartCushion
PREMIUM MEMORY FOAM FOR ULTIMATE COMFORT
PREMIUM MOISTURE BARRIER
PREMIUM ODOR RESISTANCE
The Running Ribbon® is a registered trademark of Susan G. Komen.®
SmartStrand
®
Forever Clean
™
e Soest, Most Durable, Easiest to
Clean Carpet on the Planet
™
.
To maintain and protect your coverage under the terms of these
warranties, you must:
1. Know which warranties apply to your particular carpet.
Warranties are stated on the back of samples in the
store at the time of purchase. It is your responsibility
to know which warranties apply to your carpet.
2. Keep proof of your purchase in the form of a bill,
invoice or statement from your Mohawk retailer that shows
the price you paid for the carpet (excluding labor).
3. Have your carpet installed by a professional installer
trained in installation methods outlined by the Carpet and Rug
Institute (CRI). The CRI Carpet Installation Standards must be
followed in order to qualify for Mohawk carpet warranties.
Proper installation is as important as the original quality and
durability of the carpet. An improperly installed carpet will
not look good nor wear well and may cause delamination,
buckling, wrinkling and loss of tufts in the seam areas.
Before a new carpet is installed, Mohawk recommends
that it sit overnight, preferably unrolled, in an area with a
temperature not less than 65°F. This allows the backing to
become more pliable and easier to install. It also allows the
“new carpet smell” to dissipate. Independent and industry
testing has found no harmful emissions from carpets. The
latex used to lock the tufts in place does produce a smell
sometimes referred to as “new carpet smell.” Studies show
that 90% to 95% of the “new carpet smell” dissipates within
24 to 72 hours.
Depending on your room dimensions, a seam may be
required during carpet installation. If at all possible,
the seam should run perpendicular to windows in
order to minimize light reection off the seam. Seams
do show, and some constructions show more than
others. THERE ARE NO INVISIBLE SEAMS.
4. Install your carpet with cushion meeting specications
for the warranted Mohawk carpet. The cushion
under your carpet is one of the carpet’s most important
components. It is the base that helps the carpet retain its
texture and appearance. A cushion that is too soft can
adversely affect the performance of the carpet. A cushion that
is too thick interferes with the anchoring of the carpet.
To meet warranty requirements, carpet must be correctly
installed in a proper indoor setting with a cushion meeting
minimum requirements.
MINIMUM WARRANTY REQUIREMENTS FOR CUSHION
Cushion must meet FHA/HUD requirements, and have a
minimum density of ve (5) pounds per cubic foot; thickness
should be a minimum of
⅜
inch and maximum of ½ inch.
Mohawk’s ComfortCushion collection meets or exceeds all
minimum cushion requirements. For optimum comfort and
performance, Mohawk recommends its ScotchGard Cushion
™
collection. For the ultimate in comfort, performance and
protection, Mohawk recommends SmartCushion
™
.
MOHAWK GENERAL WARRANTY
CONDITIONS & HOMEOWNER OBLIGATIONS
1
SmartCushion