Warranty Guide
9
What Is Not Covered
In addition to the warranty exclusions listed in the “Carpet Warranty
and Carpet Characteristic Exclusions” section of this brochure, also
specically excluded from these warranties are any buckling or
delamination issues that result from damage to the backing system
due to installation issues, improper seaming, heavy furniture, or
over-wetting from improper cleaning, ooding, or any other cause.
Mohawk 30-Day Satisfaction Assurance Guarantee
For all SmartStrand
®
Forever Clean and Wear-Dated
®
products
To the original purchaser of products covered under this guarantee:
if, within thirty (30) days after installation, you wish to change
your new carpet for a different style or color, your Mohawk carpet
retailer will replace it free of charge with another Mohawk carpet
style or color of equal or lesser value. Should you wish to replace
your ooring with a carpet upgrade, you may do so by paying
the difference in retail price. No monetary compensation will
be paid if a lower priced carpet is selected. This is a one-time-
only replacement and does not include replacement of cushion.
Simply contact your Mohawk retailer within the time frame of this
guarantee and indicate you wish to choose another Mohawk carpet
under the 30-Day Satisfaction Guarantee. This is a satisfaction
guarantee and does not apply to matters covered by other
warranties. Replacement includes Mohawk carpet only and does
not include labor to remove previous carpet, install the new carpet,
move furniture, construct permanent built-ins such as cabinets
and bookcases, or move or install equipment or electronics. No
replacement will be made with respect to carpet that has been
subjected to abuse, vandalism, or alteration or damaged by smoke,
re, ood, wind, lightning, or any other casualty event.
Warranties Other Than by Mohawk
Mohawk warrants its Stainmaster
®
carpeting against manufacturing
defects for a period of time specied in the Stainmaster ber chart
(in the "Mohawk Warranty Chart" section of this brochure) from
the original date of installation. All other warranties for Stainmaster
products are carried by Stainmaster (information is online at
www.stainmaster.com or at 1-800-438-7668). Other Mohawk
products may carry additional warranties provided by the ber and
stain protection producers. These warranties take precedence over
Mohawk warranties and should be submitted directly to the ber
and stain protection producers. Consult your dealer for specic
warranty details and telephone numbers for warranty service.