Warranty Guide

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This limited warranty applies only to the original purchaser of Mohawk* carpet tiles for indoor commercial installations. This

warranty applies only to UltraSet, UltraSet NXT, and UltraSet Matrix products.

The use of Mohawk branded adhesives is required to ensure optimum results and are the only approved adhesives warranted by

Mohawk. Failure to use Mohawk branded adhesives will result in warranties being null and void. Substrates must be prepared

using Mohawk’s recommended oor preparation procedures.

Provided the designated carpet has been properly installed and maintained in the specied commercial location in strict

accordance with Mohawk’s instructions and procedures and subject to the limitations set forth herein, including the specications

and manufacturing tolerances established for the product, Mohawk warrants to the original Owner, the following:

I. Items Under Warranty

Mohawk warrants the following for the normal useful life of the carpet**:

1. Wear – Carpet tiles will not wear more than 10% of their surface pile weight from abrasive wear. “Abrasive wear” means

ber loss from the carpet tiles through normal abrasion, not crushing or attening of the carpet pile in any area, nor staining,

soiling, fading, or change in carpet appearance, nor ber loss due to abnormal usage of the carpet tiles;

2. Static – Carpet tiles will not give static discharges in excess of 3.5 KV when tested under AATCC Test Method 134 (Step);

3. Edge Ravel/Zippering – Carpet tiles will not edge ravel or zipper;

4. Delamination Carpet tiles will not delaminate (Chair pads are recommended for maximum appearance retention and to deter

delamination); and

5. Dimensional Stability – Carpet tiles will not lose their dimensional stability per the AACHEN test ISO 2551.

II. Limitations – This warranty does not include:

1. Disgurement or damage caused by abnormal use or any damage to the carpet not arising out of a manufacturing defect in the

carpet, including such disgurement or damage as tears, burns, pulls, cuts, oods, excessive alkalinity, excessive moisture,

installation on stairs, damage resulting from improper cleaning agents or methods, neglect, or damage in transit;

2. Edge ravel where carpet is cut for access to oor outlets and around trench header ducts;

3. Abuse by any athletic equipment such as roller skates, ski boots, or golf shoes;

4. Differential fading from light exposure, shading, pile crush, dye lot differences,or soiling;

5. Any condition that would have been visible upon inspection prior to the installation;

6. Any condition resulting from other than ordinary wear or from any use for which the product was not designed; and

7. Any issues related to moisture and alkalinity in the substrate. Moisture and pH testing are not the responsibility of Mohawk.