Warranty Guide

MOHAWK TECHNICAL SERVICES DEPARTMENT | 508 EAST MORRIS STREET, DALTON, GA. 30721 | 800.833.6954 0949_2020 | SV | 06/2020 | 4 of 4MOHAWK TECHNICAL SERVICES - HARD SURFACE | [e-mail] | 888.387.9881 0949_2020 | AA | 08/2020 | 4 OF 4
4. This warranty applies only to Mohawk brand product installed according to the manufacturer’s recommended installation instructions in indoor climate
controlled spaces. We recommend using the approved Performance Accessories
®
underlayments as they have been specically designed and tested for
use with our patented Uniclic
®
locking system. The use of other underlayments might cause damage to the Mohawk oor. In such cases, the warranty
provided by Mohawk will be void. Proof of compliance with the installation and maintenance instructions recommended by the manufacturer must be
provided if a claim is led. These instructions are located inside 1 out of every 3 ooring cartons. If the instructions are not there, they should be requested
from the manufacturer, distributor or retailer. The instructions may also be viewed at www.mohawkooring.com. If installation is not performed by the end
user, at least one copy of the installation and maintenance instructions must be provided to the end user by the installer. This warranty does not apply to
Performance Accessories
™
trims. Metal, vinyl or other appropriate transitions must be used for commercial applications.
5. This warranty does not cover damage to the product caused by installation errors or installer workmanship.
6. Gloss or sheen reduction is not surface wear, and scratching during and after installation is not covered. For commercial applications, supercial surface
scratches as a result of daily use have to be accepted.
7. This warranty does not apply to Mohawk Laminated Wood ooring that has been put to abnormal use or conditions or abused in any way. “Abnormal use
or conditions” includes, but is not limited to, water damage from plumbing, storm or ood; damage from smoke, re or other casualty events; damage
caused by negligence; improper alterations of the original manufactured product. “Abuse” is any use of the ooring that is unreasonable considering the
normal and expected uses of a Mohawk Laminated Wood oor in a light/medium commercial environment. The damage to the product must be evident,
measuring, per product unit (panel, accessory, etc.) at least 1.40 square centimeter or 0.5 square inch, and must not be the result of abusive, abnormal
conditions or accidents, such as but not limited to, damage of mechanical nature, severe impact or scratches (caused by dragging objects or furniture) or cutting.
The feet of furniture must always be covered with appropriate protective (felt or rubber) material. Chairs, sofas or furniture with casters must be tted with
soft rubber (not plastic or metal) wheels (suitable for hardwood ooring), or an adequate protective mat or protective caster cups must be put under this furniture.
8. A suitable mat or a sufciently large transition area at the entrance door(s) must be used to prevent sand and/or dust from damaging the ooring. Gloss or
sheen reduction is not surface wear and is not covered by these limited warranties.
9. This warranty does not apply to damage from exposure to extreme heat, dryness, water saturation or stains as a result of chemical or industrial products
(other than recommended cleaning products). The oor may not be installed in damp and/or humid areas, in extremely dry areas or areas where there are
extremely high temperatures (such as saunas or swimming pool areas).
10. This warranty excludes damage caused by water or moisture trapped beneath the oor due to improper sub-ooring or underlayment including but not
limited to damage from hydrostatic pressure (water or moisture under the oor that is transmitted to the surface through exerted pressure) or other conditions that
result in water or moisture being below the oor.
11. This warranty excludes damage caused by moisture left on the oor, overly wet cleaning and/or the use of inappropriate cleaning products. Prolonged
water exposure could damage your Mohawk Laminated Wood ooring.
12. Flooring panels or accessories must be checked carefully for material defects before and during installation and under optimal lighting conditions.
Products with visible defects must not be installed under any circumstances. The distributor or retailer must be informed in writing of such defects within
15 days. After this time has elapsed, no further complaints will be accepted. Color and gloss differences resulting from material added to an existing
installation at a later date and from non-warranty repairs are excluded from coverage.
13. Under no circumstances will Mohawk be responsible for any loss of time, inconvenience, expenses, costs or other consequential damages caused by or
resulting directly or indirectly from a problem about which a claim was made.
14. Proration of Warranty Period. The 5 Year Light Commercial warranty is pro rata over 5 years. A pro rata warranty is one that provides for a refund or credit
that decreases according to a set formula as the warranty period progresses. The Mohawk original warranty value is reduced by the amount of time that
you own it. When a claim is made, the value of the warranty becomes a percentage of ownership per year based upon the 5 years for the general warranty
for ooring and on the integrity of the Uniclic joint. Any services provided as part of this warranty do not extend the original warranty period. If the product
for which a claim is made is no longer available, the customer will be able to choose a Mohawk product of equal value from the current product range.
Warranty coverage is limited to a one time oor replacement.
For service under this warranty please contact your local Lowe's retailer. Describe the problem and in many cases, the retailer can provide you with a solution.
For installation, maintenance and technical questions please call 888-387-9881.
North America: Unilin North America LLC • 550 Cloniger Drive • Thomasville, NC 27360