Warranty Guide

MOHAWK TECHNICAL SERVICES – HARD SURFACE | [e-mail] | 888.387.9881 1603_2020 | ES | 09/2020 | 2 of 4
Moisture Warranty (cont’d)
• Written verication that the wood suboors have a moisture reading of less than 12% using an electronic wood moisture meter; and
• Mohawk Wood Flooring Adhesive, or a suitable alternative, is used. Buyer must present original sales receipt showing installation of Mohawk Wood
Flooring Adhesive or a suitable alternative.
If the oor fails due to the incursion of moisture from the suboor, Mohawk will replace the damaged material at no cost to the Buyer for one time only,
provided that testing approved by Mohawk indicates that moisture penetrated the suboor. These limited warranties cover material only. Labor is excluded from
this warranty and labor costs must be incurred by the Buyer.
These limited warranties do not include the removal or replacement of cabinets, xtures, retail markups, installation or labor provided for others.
Jobsite Conditions
Mohawk recommends that wood suboors be below 12% moisture content and that Mohawk Wood Floors be within 4% of the suboor moisture readings to
install the product. Do not install the oor until these moisture conditions are met.
The room temperature must be within a range of 60˚ to 80℉, with relative humidity in a range of 35 to 55%. Concrete suboor moisture must not exceed 3lb
per 1,000 square feet per 24 hours (ASTM F1869 or or < 75% RH ASTM F2170). These environmental conditions are specied as preinstallation requirements
and should be maintained for the life of the product. Environmental conditions consistently outside of these parameters could result in product performance
problems not covered under these warranties.
Limitations on Liability
In the event Mohawk determines that one or more of the above warranties apply to a claim by Buyer, Buyer’s exclusive remedy and Mohawk’s sole liability on
any claim, whether in tort, contract, or breach of warranty, shall be limited to either (1) the repair or replacement of the defective Mohawk Wood Floor for the
affected area only, or (2) the refund of the applicable purchase price. MOHAWK HEREBY DISCLAIMS ALL OTHER WARRANTIES WHATSOEVER, EXPRESSED
OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MOHAWK HAVE ANY
OTHER LIABILITY OR ANY MONETARY LIABILITY TO BUYER IN EXCESS OF THE PURCHASE PRICE OF THE MOHAWK WOOD FLOOR. MOHAWK EXPRESSLY
EXCLUDES AND SHALL NOT BE RESPONSIBLE FOR INCIDENTIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. Some states do not allow disclaimers of
implied warranties or limitations of incidental or consequential damages, so these limitations may not apply to you. This warranty does not cover nish defects
unless the square footage of such defective ooring exceeds 10% of the total square footage of your purchased ooring. If Mohawk shall elect to repair or
replace the Mohawk Wood Floor which has proven defective, then Mohawk will supply a new Mohawk Wood Floor of the same color and grade, if available. If
such Mohawk Wood Floor is unavailable or discontinued, Mohawk reserves the right to supply a Mohawk Wood Floor of similar value and appearance. Warranty
coverage is limited to a one-time oor replacement. These limited warranties do not apply to Cabin grade or other downgraded or discontinued Mohawk Wood
Floors, and any such product(s) are sold “as is”. Any and all representations, promises, warranties or statements by Mohawk or its agents that differ in any manner
from the terms of these limited warranties shall be of no force or effect unless in writing, signed by a duly authorized ofcer of Mohawk.
Any of the following shall void and invalidate the above limited warranties:
Visible Defects — Boards with visible defects must not be installed. Visible defects are those defects which are apparent on the face of the ooring. Boards
with visible defects must be noted by the installer and reported before installation so that replacement ooring can be furnished before installation. A product
deformity that is not measurable or that is visible only under certain light or from certain angles is not considered a defect and therefore not covered under the
warranty. It is the responsibility of the Buyer and Installer to inspect the ooring prior to installation. Mohawk accepts no responsibility for liabilities, claims, or
expenses, including labor cost, where ooring with visible defects have been installed.
Building Settling or Uneven Suboor — Building settling or uneven suboors are considered part of the pre-installation inspection process. Do not install the
Mohawk Wood Floor if these conditions exist. Mohawk’s limited warranties do not cover damage or defects caused by settling or uneven suboors.
Improper Installation — Mohawk Wood Floors must be installed in strict accordance with Mohawk’s written installation instructions. Improper installation
counter to Mohawk’s written installation instructions can result in failure of Mohawk Wood Floors. Mohawk’s limited warranties do not cover damage or defects
caused by improper installation.